On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
Company replied
I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.9
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I am connected within under an hour and…
I am connected within under an hour and am happy with their service
July 1, 2026
Unprompted review
Reply from Webafrica
Morning Byron
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Warm regards,
Webafrica Crew
Fast and efficient services
July 1, 2026
Unprompted review
Reply from Webafrica
Hello Mellisa
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.
Warm regards,
Webafrica Crew
Vuma Magical
My experience with Vuma has been great fast 5G network,and reliable also. The Company is growing really fast, great customer service ✌️✌️
June 30, 2026
Unprompted review
Reply from Webafrica
Hey Thato
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Warm regards,
Webafrica Crew
The people that they were assisting …
The people that they were assisting they were friendly and they know their work ,explained everything clearly and in a simple way
July 1, 2026
Unprompted review
Reply from Webafrica
Hey Winnie! We really appreciate your support! Thank you for taking the time to share it with us. We’ll keep doing our best to deliver an experience that lives up to your expectations every time.Hi Winnie,
Kind regards,
The Webafrica Crew
Very terrible customer care
Very terrible customer care, you text their WhatsApp bot and it doesn't reply , wifi can go for 4 day periods at a time with no contact, I literally just paid but it's been 12 hours I'm still not connected but I got messages saying I'm connected , scam!!!
July 1, 2026
Unprompted review
Reply from Webafrica
Hi Mukovheli,
Being unable to get online after reactivation, especially after already making payment, can be incredibly frustrating. Getting messages confirming activation while your connection still doesn’t work only adds to the confusion, and that’s completely understandable.
To help get things working as quickly as possible, a GPON provision (line refresh) has already been completed on your connection. This usually clears any underlying issues on the line. Please switch your router off, leave it off for about 10 minutes, then turn it back on and test your connection again and this should restore connectivity.
Your experience has been shared with the Service Quality Team so that the delays in support and the impact of this situation can be reviewed and improved.
Warm regards,
Webafrica Crew
Very disappointed with WebAfrica
Very disappointed with WebAfrica. I was charged an additional R1,000+ that was never communicated to me. I’ve asked them to review the recorded calls, which will confirm this, but my issue remains unresolved.
WhatsApp-only support is frustrating—agents take hours to respond, conversations get terminated, and no one takes ownership. This is inefficient, inconvenient, and unacceptable.
I want my money back!!
July 1, 2026
Unprompted review
Reply from Webafrica
Hi Karabo, thank you for sharing this. We can completely understand how frustrating and concerning this must be, especially when it comes to unexpected charges and trying to get clear answers.
We can see that one of our Billing support agents connected with you on chat earlier today and assisted with detailing your invoices, along with confirming the next steps directly. Your request, including the review of the recorded calls, forms part of the ongoing investigation.
We know how important it is to have full clarity and resolution here, and the team is actively working on your query to ensure it’s properly addressed. We’re committed to seeing this through and providing you with a clear outcome.
Warm regards,
Webafrica Crew
Monique was excellent with the service…
Monique was excellent with the service I received. NO Complains. Must keep up the good work. If there a promotion to offered Monique must be considered.Out of 10 I will give her 20
July 1, 2026
Unprompted review
Reply from Webafrica
Hi Kevin, this is absolutely wonderful to read. Thank you for sharing it with us.
We're so glad Monique delivered such a standout experience, professional, friendly, and making everything feel effortless. A 20 out of 10 is something special, and we'll make sure your kind words and recognition are shared with her and the team.
Feedback like this means the world to us, and we'll keep working hard to give you more moments just like this.
Need quick access to your account? The Webafrica App has you covered. Get started: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
I made a payment to Webafrica on the 19…
I made a payment to Webafrica on the 19 June 2026. The agent assisting me at the time confirmed that the next payment will be after 28 days. Today, I receive an SMS stating that my payment was unsuccessful and that my services will be disconnected. This is pathetic and absolutely unprofessional. How can I make a full payment for using WiFi for less than half the month and then pay again. I have the what's app chat to confirm the agents message
July 1, 2026
Unprompted review
Reply from Webafrica
Hi Kercy, thanks for reaching out and for explaining what’s happened. We can understand how frustrating this must feel.
Just to clarify, the charge on your profile is a pro-rata amount from 19 June to the end of June. As we bill a month in advance, your July invoice was generated on 1 July and is due for payment. This is why you may have received a suspension notice.
Your service is a recurring debit order triggered for payment automatically on the 1st of every month. To proceed with your monthly payment for July, the quickest way to get back online is by settling your account at pay.webafrica.co.za.
Please feel free to reach out to us via private message for any further assistance.
Warm regards,
Webafrica Crew
No service and failed communication
Subject: Accountability + Refund for Service Failure – Since 04 May 2026
Hello Vuma/Web Africa,
My internet has been down since 04 May 2026. I reported it on 09 May 2026. Since then I’ve spoken to 8+ agents on WhatsApp, and every time I had to repeat the same information to robotic, generic replies. No solution. No proper communication.
I paid for a service I did not receive. I cancelled effective 04 June 2026, returned the router, yet another debit order still went through.
This is unacceptable.
1. When will you take accountability for billing me with no service?
2. When will I get written confirmation of cancellation and a refund for May and June?
I am done with the run-around. Please resolve this immediately.
June 2, 2026
Unprompted review
Reply from Webafrica
Hi Neli, thank you for taking the time to share this. We completely understand how frustrating this experience has been, especially after multiple interactions without clear resolution.
We’d really appreciate the chance to assist further and get this properly resolved for you. Please email customer-reviews@webafrica.com with your review details, a link or screenshot of the post, and your registered email address so we can securely verify your information and take full ownership of the matter.
Our team will investigate the downtime, billing, and cancellation concerns, and provide you with clear feedback and next steps. We aim to respond within 24 hours once all the required details are received.
We’re committed to making this right and ensuring you get the clarity and resolution you’ve been asking for.
Warm regards,
Webafrica Crew
Excellent service n staff
June 30, 2026
Unprompted review
Reply from Webafrica
Hi Corlette
Thank you for the amazing rating ✨
Your support means a lot to us. We are always here if you need a hand with anything.
Warm regards,
Webafrica Crew
My experience has been nothing short of…
My experience has been nothing short of amazing .
The activation literally took a few minutes
I would definitely recommend it to my community. THANK YOU
June 25, 2026
Unprompted review
Reply from Webafrica
Hi Mike
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.
Warm regards,
Webafrica Crew
Agents demanding money from us whilst…
Agents demanding money from us whilst your policies says we shouldn't pay your agents
June 30, 2026
Unprompted review
Reply from Webafrica
Hello Mpho
Thank you for bringing this to our attention, this is very serious and not in line with how we operate.
Our policy is clear, agents will never request or accept any direct payments from customers. All payments must be made through Webafrica channels only.
Please send us your registered email address and any details of this interaction via a WhatsApp message, including the agent’s name, date, and any proof if available. We will urgently investigate this with the relevant teams and take the necessary action.
Your safety and trust are extremely important to us, and we appreciate you flagging this so we can address it immediately.
Warm regards,
Webafrica Crew
Reply from Webafrica
Morning Juan
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Life’s easier with the Webafrica App, quick, simple, and made for you. Learn more: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Unreliable internet connection
Unreliable internet connection. I have been experiencing issues for about 4 weeks. My emails and WhatsApp messages are not responded to. I have been requesting for a technician to come through but they keep telling me to restart, check connection and repeat. I don't know if its the router or the bandwidth.
June 1, 2026
Unprompted review
Reply from Webafrica
Hi Paula, thank you for sharing this with us. Four weeks of intermittent connection is not the experience we want for you, and we completely understand how frustrating the repeated troubleshooting can feel.
When our support team asks you to restart and check connections, it is not to delay a technician visit. These steps help isolate whether the issue is with the router, your home setup, or the line itself. This allows us to avoid unnecessary call-out delays and get the right fix in place faster.
Here are a few expert checks you can try that go beyond a simple restart:
1. Check for line stability (ONT lights)
Have a look at your fibre box (ONT). The LOS light should be off and the PON light stable. If LOS is red or flashing, it points to a line issue, not your router.
2. Test via Ethernet cable
Connect a device directly to the router using a LAN cable. If the connection is stable via cable but not on WiFi, the issue is likely WiFi interference or router placement.
3. Optimise router placement
Place your router in a central, open area, away from walls, metal objects, and appliances like microwaves. Poor placement is one of the most common causes of unstable WiFi.
4. Check for network congestion
If multiple devices are streaming or downloading at the same time, it can affect performance. Try disconnecting some devices and test again.
5. Change the WiFi channel or frequency
If you are in a busy area, overlapping WiFi networks can cause interference. Switching between 2.4GHz and 5GHz, or changing the channel, can improve stability.
6. Run a speed and packet loss test
This helps identify if the issue is bandwidth-related or if there is instability on the line.
Most common causes we see:
WiFi interference or poor router positioning
Faulty or ageing routers
Line instability from the fibre network provider
High usage or device congestion in the home
If the issue continues after these steps, we would definitely want to take this further for you. Please reach out to us via WhatsApp so we can run live diagnostics on your line and, if needed, arrange a technician with the correct context already in place.
We are here to get you back to a stable, reliable connection as quickly as possible.
Warm regards,
Webafrica Crew
They are not capable to sort out…
They are not capable to sort out problems om whatsapp. On the end you speak to 10 different people and no one can sort out a simple problem. Waiting allready 5 days just to reconnect our services. They are not trust worthy and will not be recommended to use for anyone
June 29, 2026
Unprompted review
Reply from Webafrica
Hi Johannes,
Thank you for reaching out and sharing your experience with us. We understand how frustrating it must be to feel unsupported, especially after spending time trying to get assistance and still not having your reconnection resolved. This has clearly not reflected the level of service we aim to provide.
We’re here to help and would really appreciate the opportunity to assist you directly. To ensure this is handled securely and without any further delay, please email customer-reviews@webafrica.com with your review details, including a link or image, along with your registered Webafrica email address. Once we have received all the required information, our team will verify your details and assist further, with a general response time of up to 24 hours.
Your feedback has been taken seriously and will be shared with our Service Quality Team to review how this situation was handled and to ensure improvements are made, particularly around support responsiveness and ownership.
We will remain actively involved to ensure your service is restored and your concerns are properly addressed.
Warm regards,
Webafrica Crew
The company contacted me on a weekend
The company contacted me on a weekend, i was unavailable, so they contacted me on a monday morning to do the installation. the person who was coming to the house was polite and didnt give me any issues as i wasnt there but had somaone to fill in for me while he did the work. very grateful for being prioritised as a customer and being given no hassle
June 29, 2026
Unprompted review
Reply from Webafrica
Hey Priasha,
Thank you for taking the time to share your feedback. We're delighted to hear that our team worked around your availability and ensured your installation was arranged at a time that suited you.
It's also wonderful to know that the installer made the process smooth and professional, giving you confidence that everything would be taken care of even though you couldn't be there in person. Providing a flexible and hassle-free experience is exactly what we aim for.
We’ll continue working to deliver the reliable, customer-focused service that makes every interaction as seamless as possible.
Warm regards,
The Webafrica Crew
Quick and professional service
June 29, 2026
Unprompted review
Reply from Webafrica
Hey Andisiwe,
Thank you for taking the time to share your 5-star feedback. We’re excited to keep delivering service that exceeds expectations!
Warm regards,
Webafrica Crew
Service and friendly staff
June 29, 2026
Unprompted review
Reply from Webafrica
Hey Lorentta,
Thank you for the wonderful feedback! We’ll continue working to ensure consistent, helpful service across all customer interactions.
Warm regards,
The Webafrica Crew
FAULTY ONT BOX - 462621 / 462274 / W2706108 / 33771
So my Fiber was installed on the 17th of June 2026. not even a new line only a little white ONT box that took nearly 2 weeks to be done. when the 5 minute installation job was done on the 17th on the sign off sheet i noted that i was not happy with the installation as the fiber kept connecting and then all of the sudden it says no internet access. since the 17th i have brought this up with webafrica numerous times. first off i delt with a useless consultant and after getting put through to 7 others i finally got a reference number for the complaint. every day i have been following up on this as i am now using my neighbors ONT as they are away as mine is faulty. if i plug my neighbors ONT in i dont have any issues as soon as i plug min in it says no internet access. its a constant back and forth between webafrica blaming TT connect and TT connect blaming webfafrica. the best is the original ref number i got 410299 after phoning TT connect came up as a Afrihost ref number so webafrica is LYING the whole way. the other ref number is WA2857916 that i got that is just useless. after confronting webafrica about laying i got given new ref numbers on the 26th 462621 / 462274 / W2706108 / 33771. still to this date the ONT has not been replaced. i am fed up with Webafrica. i will be persuing legal action now with a lawyer and the Ombudsman as i am done dealing with this incompetence now - quick to take your money but useless at providing a service and sorting out stuff.
consultants that i have delt with : Winnie and Chanelle.
if i could give 0 stars i would.
would not recomend at all.
WEBAFRICA YOU GUYS ARE BEYOND USELESS AND I HAVE HAD IT NOW.
WILL CANCELL MY FIBER WITH YOU GUYS ON MONDAY AS ENOUGH IS ENOUGH NOW
(SCREENSHOTS OF MESSAGES TO FOLLOW ON OTHER SOCIAL MEDIA)
June 26, 2026
Unprompted review
Reply from Webafrica
Hi Mariska, we can hear just how frustrating and exhausting this experience has been for you, especially after dealing with repeated follow-ups, conflicting feedback, and a service that has not been stable since installation. Having to rely on a neighbour’s ONT to stay connected is certainly not what you signed up for.
From what you’ve described, the issue does point to a faulty ONT, and we can see how the back-and-forth between providers and the multiple reference numbers have made this even more difficult to resolve. That’s not the level of clarity or ownership we aim to provide.
We’ve arranged for our Retentions team to contact you as a priority to discuss your experience in detail and take full ownership of the next steps. This includes reviewing the ONT replacement properly with the relevant fibre partner and that you receive clear, consistent updates going forward.
In the meantime, your case has been flagged for urgent review so that there is a single, focused path to resolution without further delays or confusion.
We truly want to turn this around for you and restore your confidence in the service. Please keep an eye out for the call from our team, they will work with you directly to get this resolved as quickly as possible.
Warm regards,
Webafrica Crew
I made payment over the weekend…
I made payment over the weekend (outside normal working hours), and got assistance instantly. Great communication from the Webafrica team. I am very happy to have my service active. Happy husband, happy wife
June 27, 2026
Unprompted review
Reply from Webafrica
Hello Gillroy 👋
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Fibre management just got a glow-up. Download the Webafrica App and enjoy the ease. Explore: Webafrica App Guide - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
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