What made my experience great is that I can do anything at any time and it's the best. The VUMA company is great because it helps alot especially with school work and work related I can do my work per... See more
Company replied
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I got everything fast on time, they registered me yesterday, and today the installation team came to install, after 2 to 3 hours I received an sms for activation and the password. Am so happy for W... See more
Company replied
1st I was told that they got my order mixed up with someone els and than another agent told me my account is not activated this is so unprofessional as I'm working from home. And has been waiting sinc... See more
Wow I can say a lot I just having fun im only paying 399 for unlimited wifi every one is busy enjoying ...my smart tv working 100% with your router will never let you down thank you guys
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.9
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Webafrica
Hi Alison
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
Warm regards,
Webafrica Crew
Staff was friendly and efficient
Staff was friendly and efficient, explained everything well and the installation was quick.
July 30, 2026
Unprompted review
Reply from Webafrica
Hey Siphokazi
Thank you for the fantastic rating 💗. We’re committed to keeping things simple, reliable, and stress-free for you.
Warm regards,
Webafrica Crew
After the installation of the WiFi
After the installation of the WiFi, the installers left without finishing everything and said there's still a problem outside, they then left without the service running , however on another day,the service did start running but the installation setup is not complete, fibre wires are still exposed to rain and the weather ,also these cables are a threat to visitors and children that may visit. yesterday we did not have WiFi all day because of this setup. Can we please get an installer to come fix this problem , thank you.
July 24, 2026
Unprompted review
Reply from Webafrica
Hi Lungelo,
Thank you for bringing this to our attention. We understand your concern, especially with the installation being left incomplete and the exposed fibre cables creating both a safety risk and affecting your service.
Please email customerreviews@webafrica.co.za with your account details, installation address, and, if possible, photos of the exposed cabling. Our Customer Reviews team will investigate the matter with the relevant team and ensure the appropriate action is taken to address the installation.
We look forward to assisting you.
Warm regards,
Webafrica Crew
I've paid my vuma account but now its…
I've paid my vuma account but now its not working and also you changed the easy number and the password that was given to me its not working and its disturbing my kids because they need to do school work please fix it 😢
July 28, 2026
Unprompted review
Reply from Webafrica
Hello Mathapelo
It’s clear how stressful this has been, especially with your children needing a stable connection for schoolwork. Not being able to get online after making payment, along with login details not working, is incredibly disruptive.
Our Support team connected with you via chat earlier today and worked on your line remotely. As part of the troubleshooting, we asked you to restart your devices to restore the connection. If you haven’t already, please try restarting your router and devices again and test the connection.
If the issue is still not resolved, please reach out to us via WhatsApp so we can assist you ASAP. There is a possibility of a line fault, in which case we will work with our Vumatel partners to restore your service as quickly as possible.
We are committed to getting this resolved so your household can get back online without further disruption.
Warm regards,
Webafrica Crew
Useless service provider I have been chatting on what app since…
I have been chatting on what app since the 27th July trying to active my wifi and I get a what app reply from 7h30am in the morning until 19h59pm when they stop my chat and say to connect them the next day during office hours. This has been the 10th time I have been on the line with no technical support come month end they debt your account I am very unhappy with the service 😞
July 27, 2026
Unprompted review
Reply from Webafrica
Hi Jeanette,
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. We understand how frustrating it must have been to repeatedly reach out for assistance since 27 July, only to have your WhatsApp chats end each day without your WiFi being activated. We also appreciate your concern about being billed while you're still waiting for support.
To help us investigate this matter thoroughly, please email us at customerreviews@webafrica.co.za with your account details and a brief summary of what you've experienced. Our Customer Reviews team will review your case and work with the relevant team to assist you further.
We appreciate your patience and look forward to helping resolve this for you.
Warm regards,
Webafrica Crew
The installation was very quick
The installation was very quick. Communication was excellent. I payed in a day my service was installed the same day. I'm excited to have the whole experience and see how it goes
July 29, 2026
Unprompted review
Reply from Webafrica
Hey Babalwa,
Thank you for taking the time to share your experience. We're delighted to hear that your installation was completed so quickly and that you were kept well informed throughout the process. Having your service activated on the same day as your payment is a fantastic start, and we're pleased everything came together so smoothly.
We're excited to have you on board and look forward to keeping you connected.
Jump into your app store, search “Webafrica,” and take control of your account in seconds 💪
Kind regards,
The Webafrica Crew
The great connection of the wifi and…
The great connection of the wifi and the experience is the best for real
July 29, 2026
Unprompted review
Reply from Webafrica
Hey Florina,
We're delighted to hear that you're enjoying a strong, reliable WiFi connection and that your overall experience with us has been such a positive one. Knowing that our service is meeting your expectations is exactly what we strive for.
We look forward to continuing to provide you with a dependable connection and a great customer experience.
Downloading the app is easy—just search “Webafrica” in your app store and install 📲
Kind regards,
The Webafrica Crew
Exceptional service and seamless setup!
Exceptional service and seamless setup!
I recently switched to Webafrica and I couldn't be happier with the experience. The connection speed has been consistently fast and reliable, and whenever I've had a question, their support staff has been prompt, friendly, and efficient in providing a solution. Highly recommended if you are looking for hassle-free internet!"
July 29, 2026
Unprompted review
Reply from Webafrica
Hey Frankwin,
Thank you for taking the time to share such wonderful feedback. We're thrilled to hear that your switch to Webafrica has been a positive one and that your setup process was smooth from the start. It's especially rewarding to know that you've been enjoying a fast, reliable connection and that our support team has been able to provide friendly, efficient assistance whenever you've needed it.
We'll continue working hard to deliver the dependable service and support that make staying connected simple and hassle-free.
Head to your mobile app store, search “Webafrica,” and you’re good to go 👍
Kind regards,
The Webafrica Crew
Reply from Webafrica
Hi Customer,
Thank you for taking the time to share your feedback! We're delighted to hear that you experienced helpful support and fast service. Providing quick, reliable assistance is what we strive for, and it's wonderful to know we delivered a great experience.
For even more convenience, you can manage your fibre account, track your connection, and access support anytime with the Webafrica app (Latest App version: 2.1.14). https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
Yes thank you the company is doing very…
Yes thabk you the company is doing very well
July 29, 2026
Unprompted review
Reply from Webafrica
Hey Nontokozo,
Thank you for taking the time to share your feedback. We're delighted to hear that you've had a positive experience with us and that you feel we're doing well. Encouraging feedback like yours motivates us to keep delivering the quality service our customers expect.
We look forward to continuing to provide you with a great experience.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Kind regards,
The Webafrica Crew
Team was professional and was on time
Team was professional and was on time, have sense of humour also
July 29, 2026
Unprompted review
Reply from Webafrica
Hey Asanda,
Thank you for sharing your feedback. It's wonderful to hear that our team provided a professional and timely service while also creating a friendly and enjoyable experience. We believe that great support is not only about resolving queries but also about making every interaction a positive one.
We`ll continue working to provide service that is efficient, reliable, and customer-focused.
Take control on the go—search “Webafrica” in your app store and download the app today 💚
Kind regards,
The Webafrica Crew
Reply from Webafrica
Hey Tebogo,
It's fantastic to hear that you've had such an excellent experience with Webafrica. Knowing that our service has met your expectations across the board is truly appreciated and motivates us to keep delivering a positive experience for our customers.
We`ll continue working to provide the reliable service and customer care that you can enjoy with confidence.
It’s quick and easy—open your app store, search “Webafrica,” and install the app 👍
Kind regards,
The Webafrica Crew
I got reconnected faster than I thought…
I got reconnected faster than I thought it would take.
Very efficient and easy to use webiste and whatsapp chatbox
July 28, 2026
Unprompted review
Reply from Webafrica
Hi Lesego
Thank you for the amazing rating! 🚀
We are really glad to have you with Webafrica. If you ever need anything at all, our team is always here to help.
Warm regards,
Webafrica Crew
The service i got from all the agents…
The service i got from all the agents that help me solve my problem of getting my service reconnected and the friendliness and kindness they had and the patience to assist me with my problem.
So Web Africa and staff is great
July 28, 2026
Unprompted review
Reply from Webafrica
Hi Jonathan,
It's wonderful to know that every consultant you interacted with played a part in getting your service reconnected and that you felt supported throughout the process. Providing friendly, patient assistance while working towards the right outcome is exactly the standard we strive to deliver.
We look forward to continuing to provide the dependable experience you've come to expect.
Downloading the app is easy—just search “Webafrica” in your app store and install 📲
Kind regards,
The Webafrica Crew
I would like to give my greatest…respect to the staff
I would like to give my greatest appreciation to the Vuma team starting from the on the field agent that came to explain this product and the constant communication on my application status lastly the installation team did a stunning job please keep on encourage the on field agents to continue doing great job
July 28, 2026
Unprompted review
Reply from Webafrica
Hi Lesego,
It's fantastic to hear that your experience was a positive one from start to finish. From the informative guidance you received at the beginning of your journey to the consistent communication throughout your application and the quality of the installation, we're delighted that every stage met your expectations.
We'll be sure to pass your appreciation on to the teams involved. Recognition like this means a great deal, and we're proud to work alongside partners who are committed to delivering an excellent customer experience.
Head to your mobile app store, search “Webafrica,” and you’re good to go 👍
Kind regards,
The Webafrica Crew
Company os doing well
July 28, 2026
Unprompted review
Reply from Webafrica
Morning Modibe
Thank you so much for the 5 stars 💗
We really appreciate you taking the time to share the love. If you ever need a hand with anything, our team is always here and happy to help.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
Installation dissapointment.
Im disappointed that the 2nd installed line was covered with pvc pipe, its hanging like a washing line outside... Just a concern for the future where the cable could gwt damage due to sun exposure and rain.
July 28, 2026
Unprompted review
Reply from Webafrica
Hi Ashton,
We understand your concern regarding the way the fibre cable has been installed, especially with it being exposed and not securely fitted. That’s definitely not ideal for long-term durability.
As installations are handled by the Fibre Network Operator, we rely on them for the physical setup. Please reach out to us via WhatsApp and share images of the installation so our team can review and guide the next steps to address this.
We’re here to help ensure everything is properly secured for you.
Warm regards,
Webafrica Crew
Always willing to help abd explain…
Always willing to help abd explain everything reasonably
July 28, 2026
Unprompted review
Reply from Webafrica
Hey Dolly,
It's great to know that our team has consistently been willing to help and has taken the time to explain everything in a clear and understandable way. We believe that providing helpful guidance and ensuring our customers feel informed is an important part of delivering excellent service.
We appreciate your support and look forward to continuing to provide the reliable assistance you can count on.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Kind regards,
The Webafrica Crew
The service was very good and…
The service was very good and cominication from the staff it really quick it show staff knows what they are doing. Willing to help as us costumes with the patients understanding.
July 28, 2026
Unprompted review
Reply from Webafrica
Hey Sithembiso,
It's wonderful to know that you experienced prompt communication and received such attentive support from our team. Hearing that our consultants were knowledgeable, patient, and genuinely willing to assist is exactly the kind of experience we aim to provide every customer.
We truly appreciate your kind words and look forward to continuing to deliver the reliable service and customer care you deserve.
Kind regards,
The Webafrica Crew
Your service was 100% you communicate…
Your service was 100% you communicate with customers give them update with your products and the delivery was sport on
July 27, 2026
Unprompted review
Reply from Webafrica
Morning Cingo
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Take control on the go—search “Webafrica” in your app store and download the app today.
Warm regards,
Webafrica Crew
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