What made my experience great is that I can do anything at any time and it's the best. The VUMA company is great because it helps alot especially with school work and work related I can do my work per... See more
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We have a logged a call with your call centre to have our line connected due to branch that fell on line and snapped it off completely. Were told they will send out team to have line reconnected withi... See more
Company replied
I got everything fast on time, they registered me yesterday, and today the installation team came to install, after 2 to 3 hours I received an sms for activation and the password. Am so happy for W... See more
Company replied
Wow I can say a lot I just having fun im only paying 399 for unlimited wifi every one is busy enjoying ...my smart tv working 100% with your router will never let you down thank you guys
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Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.9
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service and the communication with your…
Service and the communication with your customers
July 27, 2026
Unprompted review
Reply from Webafrica
Hey Phindile,
It's encouraging to know that our service and the way we communicate with our customers have made such a positive impression. We believe that clear, consistent communication is just as important as delivering reliable service, and we're pleased that this has been your experience.
We appreciate your support and look forward to continuing to provide the service and customer care you can rely on.
Kind regards,
The Webafrica Crew
Everything it working perfectly nice…
Everything it working perfectly nice job guys thank yall🤟❤️
July 25, 2026
Unprompted review
Reply from Webafrica
Hi Ntando,
Thank you for taking the time to share your feedback. We're delighted to hear that everything is working perfectly and that you've had such a positive experience with our service. It's always rewarding to know we're delivering the reliable connection our customers count on.
We'll keep working hard to ensure you continue enjoying the same great experience every day.
Kind regards,
The Webafrica Crew
Good service 💯 and very easy to use
Good service 💯 and very easy to use
Quickly delivery
July 25, 2026
Unprompted review
Reply from Webafrica
Hi William,
We're delighted to hear that you've enjoyed a smooth experience with us, from the quick delivery to a service that's easy to use. Making it simple for our customers to get connected without unnecessary delays is something we work hard to achieve.
We'll continue delivering the reliable, hassle-free experience you've come to expect.
Kind regards,
The Webafrica Crew
Reply from Webafrica
Morning Sarah
We understand how frustrating delays can be, especially when you’re waiting to be reconnected.
We can confirm that our Support team logged a reconnection request for your Openserve line yesterday, and the relevant teams are working to restore your connection as soon as possible.
Your feedback regarding your experience has been noted and shared with the relevant teams. We are committed to resolving your query as quickly as possible.
Warm regards,
Webafrica Crew
So far so good your installers were…
So far so good your installers were hands on and they showed us how everything works so am just so grateful hope we work well In the future
July 23, 2026
Unprompted review
Reply from Webafrica
Hey Lebogang
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
Find us in your app store by searching “Webafrica” and download the app today ✨
Warm regards,
Webafrica Crew
Im very happy guys about your internet…
Im very happy guys about your internet connection is very good actually the way im happy I don't have many word im create
July 23, 2026
Unprompted review
Reply from Webafrica
Hi Malebo,
Thank you for your wonderful feedback! We're thrilled to hear how happy you are with your internet connection. Your kind words mean a lot to us, and we're delighted that you're enjoying your Webafrica experience.
Everything you need to manage your internet is right in your pocket with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source
Warm regards,
Webafrica Crew
The speed of resolving a query
The respect from employees, the way staff is knowledgeable, the speed at which query is resolved
July 23, 2026
Unprompted review
Reply from Webafrica
Hey Tiro,
We're delighted to hear that our team's professionalism, respect, and product knowledge stood out, and that your query was resolved quickly. Delivering knowledgeable support with genuine care is exactly the standard we strive to maintain.
We'll continue to provide the responsive, customer-focused service that makes every interaction a positive one.
Kind regards,
The Webafrica Crew
The quick response on faulty connection…
The quick response on faulty connection reported
July 22, 2026
Unprompted review
Reply from Webafrica
Hey Nwabisa,
We're pleased to hear that your faulty connection was attended to promptly. We know how important it is to respond quickly when service is interrupted, and we're glad our team could act without delay.
We'll continue working to provide the responsive service our customers can depend on when it matters most.
Kind regards,
The Webafrica Crew
Although my connection issue was solved…
Although my connection issue was solved in the end the process of going from one agent to the next without any significant action being taken was very frustrating, I got "helped" by 5 agents where I had to explain my issue to each agent over and over again, over a span of 2 hours without getting a solution.
The change in payment gateway often is also very inconvenient as I'd get used processing payment online one way for months and then without warning it stops working and I'd have to contact an agent to find a new way to process online payments
July 22, 2026
Unprompted review
Reply from Webafrica
Hi Sinenjabulo,
Thank you for taking the time to share your experience. We understand how frustrating it must have been to explain the same issue to multiple consultants over such a long period before reaching a resolution. We also appreciate your feedback regarding the changes to the online payment process and the inconvenience this has caused.
Please email us at customerreviews@webafrica.co.za with your Webafrica account details and any relevant reference numbers. We'd like the opportunity to review your experience and investigate the concerns you've raised.
Warm regards,
Webafrica Crew
Network is stable
Network is stable
Technicians were fast and friendly
July 22, 2026
Unprompted review
Reply from Webafrica
Hi Thobile,
It's great to hear everything is running smoothly! We're delighted that you're enjoying a stable connection and that our technicians provided fast, friendly service. Thank you for taking the time to share your experience.
Ready to manage your account on the go? Download the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source
Warm regards,
Webafrica Crew
Reply from Webafrica
Hi Zweli,
Thank you for your feedback! We're pleased to hear that you found our service quick and simple. Providing a smooth and hassle-free experience is exactly what we aim for.
You can also manage your account anytime with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source
Warm regards,
Webafrica Crew
Two Agents Helped Me Out to relief some stress
Two Agents Helped Me Out relief some of my Stress From Nozithelo who didn't Even waste a Minute and Gave Me a Direct call to get a Vivid Picture Of what My Concerns were about to Transfering to Another Agent by The Name Of Mpho Who Even Bared With me while Picking up my Daughter from School.Now I have a Ticket And Have to contact them Again after 72Hrs due to a filled investigation
July 22, 2026
Unprompted review
Reply from Webafrica
Hi Roger,
Thank you for taking the time to share your experience! We're pleased to hear that Nozithelo and Mpho provided caring and attentive service during a stressful time. It's great to know they took the time to understand your concerns and assist you through the process. We hope the investigation is completed as soon as possible and that your query is resolved without any further delays.
Want an even easier way to manage your account? Try the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source
Warm regards,
Webafrica Crew
Excellent customer service on the side…
Excellent customer service on the side of the sales agents in processing my order and excellent service from the installation company.
July 17, 2026
Unprompted review
Reply from Webafrica
Hi Cecilia
Wow, thank you for the fantastic rating! 🌍✨
It means a lot to our team. If you ever need support or have questions, we are always just a message away.
Warm regards,
Webafrica Crew
Amazing service and super quick
Amazing service and super quick. Within 2 days I had my Fibre installed and activated.
July 22, 2026
Unprompted review
Reply from Webafrica
Hi Ruben,
Thank you for your fantastic feedback! We're delighted to hear that your fibre was installed and activated within just two days. It's great to know you had such a smooth and speedy experience with us.
Take control of your account in seconds with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
Working 100% without any disturbance
Working 100% without any disturbance
July 22, 2026
Unprompted review
Reply from Webafrica
Hi Joel,
Thank you for your fantastic feedback! We're delighted to hear that your connection is working perfectly without any interruptions. It's great to know you're enjoying a smooth and reliable experience with Webafrica.
Get quick access to support and account tools whenever you need them with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)
https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
Bullies and Liars
Worse service recently received from Webafrica. Bullying ,Lying to customers promise after many failed promises wouldn't recommend this to my friends and family. You don't even deserve that 1 star ⭐ rating
July 6, 2026
Unprompted review
Reply from Webafrica
Hi Pambili,
Thank you for sharing your feedback. We understand how disappointing it is to feel let down after repeated promises and the experience you've described.
Please email us at customerreviews@webafrica.co.za with your Webafrica account details, a brief description of the issue, and any relevant reference numbers. This will allow us to review your concerns thoroughly and assist you further.
Warm regards,
Webafrica Crew
Poor Services at Webafrica
I am extremely disappointed with Webafrica's customer service.
For the past two weeks, I have been trying to activate an email account through their customer portal, but it still hasn't been activated. During this time, I have spent hours trying to resolve the issue through their WhatsApp support, but they were unable to help. I also spoke to one of their consultants, but that was equally unproductive.
As a last resort, I emailed the CEO, hoping the matter would finally receive attention. Unfortunately, I have not received any response.
A simple email account activation should not take weeks to resolve. The lack of effective support, poor communication, and failure to follow up have made this a very frustrating experience. Based on my experience, I cannot recommend Webafrica if you expect timely customer service and issue resolution.
July 21, 2026
Unprompted review
Reply from Webafrica
Hi Jacques,
Thank you for taking the time to share your experience. We understand how frustrating it must be to wait this long for something that should have been a straightforward email account activation.
Please email us at customerreviews@webafrica.co.za with your Webafrica account details, the affected email address, and any relevant reference numbers. This will allow us to review your case in detail and assist you further.
Warm regards,
Webafrica Crew
Thanks a million to Tiffany kleyn for…
Thanks a million to Tiffany kleyn for her awesome service this morning,she deserves a raise she went above and beyond to get me sorted after wanting to cancel,she's amazing
July 21, 2026
Unprompted review
Reply from Webafrica
Hi Rafiek
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
I'm very much happy about VUMA and…
I'm very much happy about VUMA and their installers they are very kind and talkative even laughing and smiling to people's. I also love vuma workers because they didn't keep me waiting. I pay in the morning they install it during the day. Is working perfectly. I'm happy happy happy 🥰🥰 Those installers they deserve more well done they must keep up doing their best or good things. All of them : Service, Staff & Solution.
July 20, 2026
Unprompted review
Reply from Webafrica
Hi Agnes
We’re absolutely delighted to hear about your experience. Thank you for sharing such wonderful feedback! 😊
It’s great to know that the Vuma installers provided friendly, efficient service and got you connected so quickly. We’ll be sure to pass on your kind words to them. They’ll really appreciate it!
We’re thrilled that everything is working perfectly and that you’re so happy with the service. Your support means the world to us.
Jump into your app store, search “Webafrica,” and take control of your account in seconds 💪
Warm regards,
Webafrica Crew
I am still having a very bad experience…
I am still having a very bad experience with webafrica I wanted to join them in Feb 2026 but the I cancelled after paying a R249 but ever since then they are just billing me and billing me and talking about routers which I have no idea of, this is going to impact my name and I am very angry I just want them to remove me from their data base because really I dont understand what is happening after they had to pay me a refund it is now me owing them R2 222.49 imagine My name is Rocshana W3401115 this is the account number I see
July 20, 2026
Unprompted review
Reply from Webafrica
Hi Rocshana,
Thank you for providing your account number.
We've located your account and can see that there is currently an Openserve service linked to it. To help us investigate this further, could you please confirm via customer-reviews@webafrica.co.za whether an installation was ever completed at your premises?
Once we receive your confirmation, the relevant team will review the account history and assist with resolving the billing concerns you've raised.
Warm regards,
Webafrica Crew
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