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Rated 5 out of 5 stars

It has been almost a year I am working with Webgains, and the performance of our Affiliates sales is booming. The collaboration with the Team is excellent, and the platform is user friendly and gives... See more

Company replied

Rated 5 out of 5 stars

The Webgains team are an absolute joy to work with. I've loved getting to know them whilst partnering on some fantastic opportunities to help the brands we both work with. They're also huge advocate... See more

Company replied

Rated 1 out of 5 stars

I had earned commissions with Webgains, but when I tried to withdraw them, I was told that all of my balance had been written off because my account was inactive for more than 12 months. This i... See more

Company replied

Rated 5 out of 5 stars

A great company to work with who have provided brilliant service to me both from an agency and client side for many years. I've worked with Webgains for a while now on various projects with vari... See more

Company replied

Company details

  1. Affiliate Marketing Service

Written by the company

Webgains is the Service-First affiliate network, delivering outstanding support and strategic expertise to over 1,800 retail brands across multiple verticals and markets. Brands using Webgains benefit from access to a huge network of vetted and approved publisher and influencer partners. With knowledgeable international teams, each with a track record of delivering affiliate success, Webgains is the ideal network for brands looking to grow their business in either existing or new markets. Webgains affiliate platform combines seamless experience with powerful tools and automation to maximise every advertiser, agency and publisher users’ output. Affiliate partnerships can be unlocked, and transactions tracked by robust, 100% GDPR complaint functionality with the Webgains Resilient Tracking Suite. In 2023 Webgains became the world’s first B Corp certified affiliate network. Solidifying their commitment to the highest standards of verified performance, accountability, and transparency, Webgains has become the natural home for the rapidly increasing number of retail businesses operating with purpose. Webgains is a founding member of The Affiliate & Partner Marketing Association and has also been part of the ad pepper media group since 2006.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Avoid wasting your money with this…

Avoid wasting your money with this company. Their promises and actual performance are worlds apart. We collaborated with their affiliates to generate leads, but the results were abysmal – 100% of the leads provided were incorrect numbers, the wrong individuals, or people who never made an inquiry. It’s hard to imagine a more unqualified set of leads.

The customer service process is unnecessarily complicated, and they expect you to navigate the cancellation process on your own. We terminated the campaign within just a few weeks after discovering the poor quality of the leads, yet we were still obligated to pay for a 3-month contract as well as the affiliate costs for leads that were clearly unfit for purpose. Save yourself the frustration and look elsewhere. utter waste of time and money

January 9, 2025
Unprompted review
Webgains logo

Reply from Webgains

Hi Matt,

First of all thank you for your comments. We value all feedback as it helps us constantly improve our offering.

We understand that our team have been in touch with you directly to address these issues so hopefully you'll find a suitable resolution.

Although you felt we fell short this time, our team remain totally committed to providing outstanding service and support to every member of our affiliate network.

Best regards,
Webgains

Rated 1 out of 5 stars

Terrible company

Terrible company. Had nothing but issues with them and the tracking cookies to verify sales were a joke. We cross referenced tens and tens and tens of sales that were not attributed to them but to another company we were using. Tried to rip us off for so long and eventually we cut ties with them. Avoid at all costs and its clear from all the other feedback, a lot of other customers have had the same experince.

June 29, 2024
Unprompted review
Webgains logo

Reply from Webgains

We're very sorry to hear about your experience. We take all feedback seriously so would appreciate the opportunity to investigate this matter further.

We've checked with our Support teams and we were not able to link this to any ticket or issue received. So that we can attempt to resolve this please get in touch with our Support team via email to support@webgains.com. We will deal with your issue as a priority.

Best regards,
Webgains

Rated 5 out of 5 stars

I have been using Webgains since 2014

I have been using Webgains for affiliate marketing as a reseller of airline tickets since 2014.

Over many years, we have achieved excellent results and fantastic growth, and their dedicated customer management team has always provided the best support.

Webgains is excellent at understanding their customers and their needs, and I look forward to many more exciting years ahead as customer on their platform.

August 21, 2024
Unprompted review
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Reply from Webgains

Hi Kasper,
Thank you very much for your kind feedback; this is fantastic to hear!
Kind Regards,
Webgains team

Rated 1 out of 5 stars

Be very aware as typically you’ll be…

Be very aware as typically you’ll be signed up for a minimum period of 6 months during which time they can potentially develop no business for you but you’ll continue to pay every month.
I think they pulled in around £20 of business to our web site so total a total waste of time, money & effort.

May 1, 2024
Unprompted review
Webgains logo

Reply from Webgains

Dear Mark,
We appreciate your feedback and understand your concerns regarding the value received from our services. At the same time, we kindly request that you consider the following points:

Transparency: During the initial sign-up process, we clearly outlined the terms and conditions, including the minimum commitment period of 6 months. This information was provided to ensure full transparency and allow informed decision-making on your part.
Additional Support: Although the program you opted for was a self-managed access to our platform, we went above and beyond by providing numerous complementary services to assist you in generating deman. These included performance coaching calls and optimisation suggestions, all aimed at enhancing your success.
Notice Period: As per the agreed-upon terms, we adhered to the standard notice period when you requested to discontinue the program. This practice ensures enough notice is given to affiliates engaged with the program.

While we understand your disappointment with the revenue generated, we firmly believe that our team made sincere efforts to support you and provide value-added services beyond the initial scope of the contract. We remain committed to transparent and ethical business practices, prioritising open communication and adherence to contractual obligations.
Should you have any further concerns or suggestions, please do not hesitate to contact us.

Kind regards,
Webgains team

Rated 1 out of 5 stars

Avoid avoid avoid these you have been warned

Avoid avoid avoid these! i wish we knew how these worked before we decided to sign up to take leads. We received leads they were fake people saying they had not applied. We complained and told them to stop the campaigns and they didnt. We didnt pay for obvious reasons and explained why. We have just had notification that without us knowing they have taken us to court. We now have a CCJ against the business, we werent able to fight it as we had no notification of this until an enforcement officer walked in to the building today. Not sure how that is even possible

May 21, 2024
Unprompted review
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Reply from Webgains

Hi Sara, thank you for your feedback. Our client services team will be in touch with you directly.
Kind regards,
Webgains

Rated 5 out of 5 stars

Exceptional Support and Swift Resolution

I had been encountering an Authenticator issue for some time, which had become quite frustrating. However, my experience took a delightful turn when the dedicated team at Webgains proactively reached out to address my concerns. Promptly responding to my review, they swiftly resolved the issue with utmost professionalism and efficiency.

I cannot overstate my appreciation for their efforts in swiftly resolving the matter. Their commitment to customer satisfaction is truly commendable. I wholeheartedly recommend Webgains to everyone not only for their exemplary services but also for the exceptional support provided by their team.

Thank you, Webgains, for your outstanding service and commitment to excellence.

May 9, 2024
Unprompted review
Webgains logo

Reply from Webgains

Hi Muhammad, thank you for your feedback and I'm sorry to hear you are having trouble applying to our platform. We searched the database and couldn't locate your account with us.
Could you and your friend who is experiencing issues with the QR code please get in touch with our team via publisherteam@webgains.com?
Kind regards,
Webgains Team

Rated 5 out of 5 stars

Great company!

Great company! The collaboration is smooth and we always receive help where it is needed. Quick responses from Joep and Melike!

Recommended to everyone!

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and communication

Great team and really want to help the business when you experience a dip in sales! Probs to Joep & Demi for bringing SneakerAsk affiliate program to the next level. Highly recommend working with Webgains.

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

This is not the job for you if you did…

This is not the job for you if you did not already have money saved up in a bank account you will get stuck there and they will not return any money that you have put into it until you finish what they want I believe this is a pyramid scheme

March 1, 2024
Unprompted review
Webgains logo

Reply from Webgains

Hi Kevin, thank you for your feedback. We are sorry to hear about your experience. Thank you for providing your contact details, our publisher team will contact you this week to investigate your concerns.
Kind regards,
Webgains team

Rated 2 out of 5 stars

They have their sign-in page with QR…

They have their sign-in page with QR code that when i scan it It does not get me any code.
I am trying to get into my account long time ago, and they dont reply on their support email address ever.
So i am telling you here please let me in my own account, you dont reply to your emails your QR code does not work,

February 24, 2024
Unprompted review
Webgains logo

Reply from Webgains

Hi Jihad, Thank you for your email.
Could you please get in touch with via edge@webgains.com, and we will investigate right away.
Kind regards,
Webgains team

Rated 5 out of 5 stars

Webgains, for such a positive experience.

I have had an exceptional experience with Webgains, and I feel compelled to share my gratitude. The highlight of my interaction with the platform has been the seamless onboarding process, thanks to May's incredible patience and dedication. Her meticulous attention to detail and unwavering support have not only made the integration process smooth but also quite enjoyable. I am truly appreciative of the effort and time she invested to ensure that everything was set up perfectly. Thank you, May, and thank you, Webgains, for such a positive experience.

January 18, 2024
Unprompted review
Webgains logo

Reply from Webgains

Thank you very much for your kind feedback, we really appreciate it!

Rated 5 out of 5 stars

Nothing is too much

A great company to work with who have provided brilliant service to me both from an agency and client side for many years.

I've worked with Webgains for a while now on various projects with various businesses and they never fail to impress me. They're thoughtful and attentive yet always professional and thorough. Liam Oram from their integration team never fails to offer support even when it's completely out of scope, while we've had many account managers who also do the same.

Truly grateful to work with webgains and hope to do the same for a long time to come. Thank you

January 15, 2024
Unprompted review
Webgains logo

Reply from Webgains

Thank you very much for the kind words, this is great to hear!

Rated 5 out of 5 stars

Fantastic Collaboration with Webgains

Our experience with Webgains has been outstanding. The staff is not only professional but also exceptionally friendly. As a Publisher, we've found it easy to establish great partnerships with Advertisers through their platform. The seamless onboarding process, transparent reporting, and user-friendly interface make Webgains one of our favourite affiliate marketing networks. Highly recommended for a positive and productive collaboration! To many more successful years! Cheers, Bernhard from Shoparize

January 5, 2024
Unprompted review
Webgains logo

Reply from Webgains

Thank you so much for your kind review Bernhard!

Rated 5 out of 5 stars

I’ve known Alona and the team at…

I’ve known Alona and the team at Webgains for many years now. They are a long standing client for whom I secure their office space.They are hard working and great fun and offer first class services. Highly recommended.

January 5, 2024
Unprompted review
Webgains logo

Reply from Webgains

thank you Matt for the kind words!

Rated 5 out of 5 stars

Easy to use and work with

Great team, fast response to any issues. Very easy platform for publishers to use, view reports etc. An absolute pleasure working with them, and looking forward to continuing to do so!

January 5, 2024
Unprompted review
Webgains logo

Reply from Webgains

thank you Jordan for your kind words!

Rated 5 out of 5 stars

Great team to work with

I’ve worked with the team at Webgains over the past few months and they've been fantastic. It’s wonderful working with such a talented, professional and creative bunch of people who really care about the work they do.

December 15, 2023
Unprompted review
Webgains logo

Reply from Webgains

thank you very much Deborah, this is great to hear!

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