Webgains Reviews 149

I have been with webgains for 8 months and the following points I must raise.
- Dashboard email system does not work properly and is riddled with bugs. ( templates lost mostly) this is the only way to contact our affiliates. Without the proper email system better forget generating sales.
- Emails sent has 10% bounced rate which means their vetting system of new affliate applications is useless.
JS

Horrible experience.

I have spent almost one year trying to contact them to find out why they won't pay the amount owing. I had no response at all to any of my support requests. As a last resort I wrote to them on Facebook and got a response. They gave me some more emails which I wrote to and finally someone responded.

I have requested why they are were not recieving my emails and they have refused to investigate.

Now after another month of back and forth (and they still don't receive all my email responses) I apparently need to approve a billing agreement, to get paid. Their systems are broken, so clicking that I agree does not work. They have a new system and their instructions take me to a blank tab, so I can't do it there either.

I have said in an email that "I agree to the terms", but they still won't accept that and won't pay me.

So be aware that their support is a broken system as my messages dont get through a lot of the time. Their IT systems are extremely broken. Their broken system do not allow you to agree to their terms. There is no other way to agree to their terms, and as a result, publishers will not get paid - that is my experience after trying constantly for an entire year.

Our links were changed to point to google docs. We sent a lot of traffic to this advertiser and all our commissions seem canceled. Avoid

Webgains is totally a scam. We joined Webgains as advertiser. We nearly have no orders from Webgains each month, even we give high comission. While we have a lot of orders from another affiliate platform. When we emailed them to cancel the cooperation in the 5th month, they required us to have 12 months cooperation, which is a waste of money. We need to pay $295 per month. It is a waste of money. Totally scam. Waste money.

We're been with Webgains for a while now and they're definitely the best affiliate network we've worked with. Super friendly, helpful, very responsive and we've seen some excellent results with them! Would highly recommend.

It has been a pleasure working with the Webgains team for the past years. They are always proactive in looking for new opportunities and ways to strengthen the partnership together.

The publisher management team at Webgains is second to none. Very proactive, insightful and always happy to help. Their tech is great and so is their data platform, easy to navigate and provides all relevant info needed by publishers.

I've been working with Webgains as an affiliate for some time now. I find them to be extremely friendly, helpful and importantly they respond exceptionally quickly to queries. I've had bad experiences with other networks over the years and as a small affiliate I've found Webgains have been amazing at identifying opportunities, maximising results and generally offering support.

Webgains are a fantastic affiliate network who provide a great service to merchants with strong good technology advancements and good support for publishers.

The team at Webgains are a joy to work with. Open and frequent communication, proactive initiatives and smart people that understand the needs of both publishers and advertisers.

Real leaders in their space with expert knowledge and the ability to push forward with new solutions/opportunities.

We have a great experience working with Webgains. Recently we were invited to a networking event which was full of interesting and useful insights and discussions. They are also very good at introducing us to new and relevant businesses for us to work with.

I have been working on the Publisher side with Webgains for the past few years and the partnerships have been very fruitful. The communication has been first class, with very quick and informative replies.

We've been working with Webgains for over two years now as a publisher.

In that time the team have been nothing short of helpful, knowledgeable and critically - easy to work with.

Keep up the good work team!

They get the key ingriedient - people!
After using Webgains for years, I am constantly impressed by how they understand the most core part of what we do - people.
All the stats and achievement follow!

I've worked with Webgains for only around 3 months and they have been a delight! Really helpful and easy to communicate this. Highly recommend them to anyone.

It's been an absolute pleasure working with Webgains thus far. The onboarding process was very simple and they've provided lots of additional support since going live to help get the program up and running. Very friendly and knowledgeable. I would recommend to any brand who is looking for an affiliate platform to work with.

I have worked with the team at webgains for 2 years now and they have really helped us grow our brand and business in over 5 markets now. We have worked with other networks in the past and not had a great experience. The client support team are super responsive as are the publisher team, its the only network we use and we have grown our affiliate sales by over 700% YOY between 2022-2023. Keep up the good work guys.

Horrible company to deal with. I work with many affiliate companies, and the lack of professionalism from webgains is astonishing.

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Hi Alona

I believe you have my email address if you would like to contact me. I don't have any contact details for you.

Kind Regards

Scott

I switched from other platform to Webgains - immediately saw an improvement in traffics and sales.
The client support team is very helpful and always very responsive. They invited me for a call with their growth specialist Tineal. She is very knowledgeable, friendly and I can se she genuinely cares about my business - I have learnt a lot during the 30 mins call. I am very happy with their service :)

Stared off good. Pretty accommodating. However, through an unidentified mechanism our website became disconnected from WebGains for around 2 months. We reconnected our side when we discovered the issue. They then immediately tried to charge us a ludicrous sum for 'lost commission' earned over the 2 months despite webgains sales making up a fraction of our total sales and the requested sum being more than 9 months of previous commission earnings. When we tried to negotiate and pointed out this was a bit unreasonable they referred us to the 'fine print' as all these types of businesses do and tried to sue us.

They failed obviously but the fact that this escalated so far tells your everything you need to know.

100% avoid. Get. In. The. Bin. Webgains? More like Webloss. As in get lost you bunch of hacks.