Webgains Reviews 149

Great to work with. The publisher team and account managers are super engaged and always open to discussing new opportunities.

I’ve worked with the Webgains team for over a year now and the publisher team is an absolute pleasure to deal with.

As a tech partner it is imperative that we have a high level of exposure to gain traction within a network. Our incredible publisher manager (Byrony) has made this process simple and effective at every step of the way, all whilst being an absolute joy to speak to!

As someone heavily involved in the affiliate circle, I can’t speak highly enough of Webgains and would recommend to everyone.

Awful customer support team for UK accounts, incredibly unhelpful and the platform capacities are so limited the programmes are basically impossible to manage and optimise. It's a shame because the other international teams are great for the other markets but the UK team is terrible.

Signed up around a month ago. Couldn't get started due to problem with verification. Sent half-a-dozen emails to several different addresses and no reply. The phone number on the website never is just a voicemail! What sort of operation is this? And the recent barrage of reviews from people who've only ever written one review are clearly all fake! AVOID!

We have recently started working with Webgains a lot closer and it's been such a great open communication so far. Webgains has been super proactive in relationship building and putting us in contact with their portfolio of brands and account managers and we have seen great results so far.

I have been working with the team at Webgains on a personal level now for a number of weeks and Hannah and her team have been efficient, warm, welcoming, problem solving and a pleasure to team up with. Some fantastic mutually beneficial partnerships reached already and hopefully longer term relationships with all the WG team. A real pleasure so far and looking forward to the future partnerships already. Thanks all, James. NBDM @ TRC

Could not Recommend Webgains enough. As a publisher we able to tap into their network and work along some very big brands.

We've been working with Webgains for a few months now and they have been brilliant at onboarding and growing our account. It's been a great team to work with and the service has been excellent.

Great source of passive sales for us. excellent comms from Webgains team and just a great experience all around. Couldn't recommend Webgains and Hannah more!

Great service, quality of work but more importantly the people are amazing to work with!

Webgains are so friendly, but also proactive. They really went to help businesses to grow, and are happy to share knowledge and recommendations to help businesses develop.
I would recommend Webgains to any company wanting to grow their business digitally!

Disappointed so far, the platform is hard to set up, lacking info and UX for newbies to the platform, should be more intuitive! You can tell very little thought has gone into this process... Also missing a live chat for more agile response and Customer support. Been waiting all evening with no response from customer service. Must admit the first impression is a negative one!

We've had a load of commissions cancelled despite discussions with the client.

We immediately stopped promoting the client when asked, and their account manager had cancelled many of our commissions.

Reason: Unaccepted marketing method

The account manager had only recently updated their "approved methods" and claimed that our commissions were unapproved and against their terms.
Despite that we've openly discussed this with the actual client, and that the account manager have only recently updated this "approved method list", but have cancelled much further back with no notice of change.

We do not blame the client, but Webgains who have wrongly cancelled commissions. As publishers, it is not our job to make sure that the account managers are in every discussion we have with clients.
Nor should we be the ones paying for the negligence caused by the account managers.

Affiliate Window would have admitted faults and compensate out of their own pocket.

I would think twice before working with Webgains or recommending this platform to partners.

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Update:

Contacted their support team; Luke has been extremely helpful and understanding to get this sorted (and updated me on the progress). Client understood the situation and agreed to pay out.

We have experience with a lot of affiliate networks and Webgains is professionalism at the highest level. The new interface is great. Many great and big publishers and very prompt customer support.

This is a really great platform
I use it for publishers, it is very convenient to use, and the support is also in time.
Definitely recommend!!!

We are very impressed with the support team at Webgains. Whether for marketing or technical support they are on top of their game.
Tony
Mishanto London

Worked with as both a retailer and an affiliate.

Process has always been smooth. Provided a great benefit to us as a brand, helping us to gain nationwide reach via some of the UK's largest affiliates. Since moving over to the publisher side, the team has been very accessible regarding new opportunities, and looking forward to seeing the partnership grow.

Webgains network is an excellent platform for users who may be newer to affiliate marketing and/or not have the resources to manage programs in house.
The new beta platform makes reporting easy to understand and the the customer service team respond to queries within 24 hours.

The Webgains team are a pleasure to work with, Andrew & Chloe are both fantastic account managers who are friendly, professional and great at what they do which shows in our programmes growth and YOY performance.

Always enjoy working with the team - they are responsive and open to trying new ideas to help grow the partnership further.