Fast response when deal with them on phone, they polite and very excellent customer service, I got a problem with booking my hotel and I give them a call they just help me and everything going well af... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Horrible service with rude and uncaring customer service. Don’t book through them! We had an error in our booking and tried to rectify it with them. When they finally contacted us the man was arrogant... See more
Company replied
Terrible service and customer care. Please do not book with this company if you don't want to waste you money. Gift cards has restrictions ( hidden) edited a flight is a saga, insurance is a lie. Had... See more
I assert webjet do not act as the experts they claim to be. When an issues arises they put it back on the customer and hide behind corporate behaviour. I WILL NEVER TRUST THEM AS A BUSINESS. I have sp... See more
Company details
Information provided by various external sources
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Contact info
Australia
- www.webjet.com.au
3.1
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 6% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always use Webjet
I always use Webjet, it is just so easy and if there are any questions I am always able to contact a real person.
February 7, 2024
Unprompted review
Reply from Webjet
Thanks Leoni, we're delighted to hear about your positive experience with us! Your satisfaction is what drives us, and we're honoured to have earned your trust.
Simple Format
Very easy and straight forward booking system. All the info I needed was provided.
February 7, 2024
Unprompted review
Reply from Webjet
Thank you for your kind words Richard! We're thrilled to know that we could assist you smoothly and efficiently. Your continued support means the world to us
My family and I always use Webjet
My family and I always use Webjet. It's quick, reliable and has never disappointed.
They were also easy to deal with when i needed a refund credit.
February 7, 2024
Unprompted review
Reply from Webjet
Hi Joh,
Thank you for your positive feedback! We're thrilled that Webjet has consistently provided fast, dependable service, and we're pleased to have facilitated your refund credit seamlessly. Your ongoing trust is invaluable to us, and we can't wait to assist you again soon.
The website was easy to follow and use
February 7, 2024
Unprompted review
Reply from Webjet
Hi Rhys, thank you so much for sharing your feedback!
It's just so simple and easy to book on…
It's just so simple and easy to book on Webjet. Less than 5 minutes to book a flight, along with seating preferences is fantastic!
February 7, 2024
Unprompted review
Reply from Webjet
Thank you Douglas. We're thrilled to hear that you found booking with Webjet to be simple and efficient! Providing a seamless and quick booking experience is what we strive for, and we're delighted that you were able to complete your booking in less than 5 minutes.
System easy to navigate and pup up…
System easy to navigate and pup up prompts help
well laid out step by step process
February 7, 2024
Unprompted review
Reply from Webjet
Thanks Rod! We're delighted to hear that you found our system easy to navigate and that the pop-up prompts were helpful.
always easy booking,Reasonable price
January 7, 2024
Unprompted review
Reply from Webjet
Thank you Thilak for your feedback!
Webchat helped a lot
Some issues with the website, but the web chat support helped me resolve and make my booking.
February 7, 2024
Unprompted review
Reply from Webjet
Thank you Benjamin. We're sorry to hear that you experienced issues with our website, but we're glad that our web chat support was able to assist you in resolving them and completing your booking. Our aim is to provide a seamless booking experience, and we appreciate your patience and feedback.
the cheapest air fee to fly
I have a very good experience fly with the airline。
February 7, 2024
Unprompted review
Reply from Webjet
Thank you for your feedback Julia!
I was searching for multi city travel
I was searching for multi city travel. Webjet gave best possible options which were easy to navigate too...
The offered price was also better than the price on airlines' website...
February 6, 2024
Unprompted review
Reply from Webjet
Thank you Amit. We're delighted to hear that you found our multi-city travel options easy to navigate and that we were able to offer you competitive prices. Providing a seamless booking experience and offering great value for our customers is our goal.
Convenient to use
Convenient to use, competitive prices, great packages.
February 6, 2024
Unprompted review
Reply from Webjet
Thank you Joanna for your feedback! We're pleased to hear that you found our website convenient to use, with competitive prices and great package deals.
Webjet are excellent.
After wasting hours trying to book return tickets from Melbourne to Brisbane on the Rex website, which just bumped me off every time I got to the last step, I booked my tickets through webjet. it was quick, easy to follow website. Have used them previously and all flight info, itinerary etc is sent as promised, and available on website or app. Excellent service.
February 6, 2024
Unprompted review
Reply from Webjet
Hi Kelza. Thank you for your feedback. We're delighted to hear that your experience with booking tickets through Webjet was quick and hassle-free, especially after encountering difficulties on another website. Providing a seamless booking process and delivering accurate flight information is essential to us, and we're glad we could meet your expectations.
We can see you have provided a one star rating, if your do need assistance or have any questions, please don't hesitate to reach out to our customer service team - https://www.webjet.com.au/support/
easy flight booking
easy flight booking, easy to use/did not change prices
February 6, 2024
Unprompted review
Reply from Webjet
Thank you Samadi! We're glad to hear that you found the flight booking process on Webjet easy to use and that the prices remained consistent throughout.
More options
More options to choose from to enable us to work within our budget
February 6, 2024
Unprompted review
Reply from Webjet
Thanks Donian! We appreciate your feedback and understand the importance of having a variety of options to suit different budgets. At Webjet, we constantly strive to offer a wide range of choices to our customers, from various airlines and accommodation options to flexible booking arrangements.
Family Get-together
It was easy & simple to use and found our flights and car hire with no trouble at all.
February 6, 2024
Unprompted review
Reply from Webjet
Thanks BK! We're delighted to hear that you found it easy and simple to use Webjet to book your flights and car hire.
Easy to search and book all the…
Easy to search and book all the essential elements you need for your holiday
February 6, 2024
Unprompted review
Reply from Webjet
Thanks Lea!
We're glad to hear that you found it easy to search and book all the essential elements for your holiday with Webjet.
easy booking with multiple payment options
Really easy to book and multiple payment options are available.
February 6, 2024
Unprompted review
Reply from Webjet
Thank you Puskar! We're thrilled to hear that you found it easy to book your travel with us and that you appreciated the multiple payment options available.
Our voucher expired during COVID but…
Our voucher expired during COVID but Webjet extended the gift voucher so I can now visit my daughter and her family in Sydney.
Thank you Webjet
February 6, 2024
Unprompted review
Reply from Webjet
Thank you Liz!
We're delighted to hear that we could assist you with extending your gift voucher so you can visit your daughter and her family in Sydney. At Webjet, we understand the challenges posed by COVID-19, and we're committed to supporting our customers during these difficult times.
Always Great Experience and amazing…
Always Great Experience and amazing deals on webjet.
February 6, 2024
Unprompted review
Reply from Webjet
Thank you Rajesh for your feedback!
Absolutely HORRIBLE Customer Support - please read before booking
Any Australian that can learn from my experience; don't use Webjet as an option. Booked flights that had to be changed (simply adding a flight) however in order to add we had to cancel the whole order and what they fail to mention is the 12 WEEKS to get a refund (still no refund; we are going on 18 weeks) we didn't by cheap flights; these were business class flights and we have been treated like trash. Customer service is an Indian call centre and the service is HORRIBLE.
July 5, 2023
Unprompted review
Reply from Webjet
Hi Adam. We're truly sorry to hear about your negative experience with Webjet. We strive to provide excellent customer service and a seamless booking experience, but it's clear we fell short in your case. We understand the frustration of not receiving a refund in a timely manner, and we apologize for any inconvenience caused by the delay. Your feedback is valuable to us, and we'll make sure to review our processes and address any issues to prevent similar situations from occurring in the future. If there's anything else we can do to assist you, please don't hesitate to reach out https://www.webjet.com.au/support/ . We appreciate your patience and understanding.
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