Webjet Reviews 

1,694
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Many customers express significant dissatisfaction with the overall service, often advising others to avoid booking through this company. Reviewers frequently encounter issues with the booking process, including unconfirmed reservations and unexpected changes to flights, leading to considerable financial loss and stress. The website and payment processes are also sources of frustration, with reports of misleading prices and multiple unexpected charges. The majority of people were dissatisfied with customer service, describing it as unhelpful, difficult to understand, and lacking accountability, especially when problems arise. Conversely, a small portion of people felt that customer service was polite and excellent, providing quick and effective assistance with bookings and finding cheap flights without hidden fees.

What people talk about most

Booking process

Customers consistently express dissatisfaction with the booking process, citing issues such as unexpected... See more

Price

Users describe negative interactions with price, often encountering unexpected additional costs for changes... See more

Customer service

Customers had negative experiences with customer service, often reporting a lack of proper response and... See more

Website

Reviewers mention negative feedback about the website, with many expressing extreme dissatisfaction and... See more

Payment

Clients share negative opinions on payment, with many reporting unexpected charges and issues with how money... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast response when deal with them on phone, they polite and very excellent customer service, I got a problem with booking my hotel and I give them a call they just help me and everything going well af... See more

Rated 1 out of 5 stars

Horrible service with rude and uncaring customer service. Don’t book through them! We had an error in our booking and tried to rectify it with them. When they finally contacted us the man was arrogant... See more

Company replied

Rated 1 out of 5 stars

Terrible service and customer care. Please do not book with this company if you don't want to waste you money. Gift cards has restrictions ( hidden) edited a flight is a saga, insurance is a lie. Had... See more

Rated 1 out of 5 stars

I assert webjet do not act as the experts they claim to be. When an issues arises they put it back on the customer and hide behind corporate behaviour. I WILL NEVER TRUST THEM AS A BUSINESS. I have sp... See more


Company details

  1. Flights Search Site
  2. Travel Agency

Information provided by various external sources

As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(1,694)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good and helpful website.

January 11, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hi Kyle, Thank you for taking the time to share your experience with us. We're committed to providing exceptional service, and we're grateful for your recognition.

Rated 5 out of 5 stars

Easy to book

Easy, straight forward process very clear and simple

February 11, 2024
Unprompted review
Webjet logo

Reply from Webjet

Thank you Denise for your positive review!

Rated 5 out of 5 stars

Easy Peasy ! !

Easy to navigate for flights & to make selection of flights easy for anyone.

February 9, 2024
Unprompted review
Webjet logo

Reply from Webjet

Thank you Dylan for taking the time to leave your feedback, we're so glad we were able to help you and make your travel plans easy!

Rated 5 out of 5 stars

BIG FAN OF WEBJET LOVE IT

BIG FAN OF WEBJET LOVE IT, EVERYTIME I DO BOOKING IT IS SO SIMPLE AND EASY. GREAT OPTIONS FOR FLIGHTS AND HOTELS.

February 9, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hi Jay, your review made our day! We're so grateful for your support and for choosing us. We can't wait to help you with your next trip!

Rated 5 out of 5 stars

First time booking flights

First time booking flights. Had no idea what I was doing but the booking system just took all the stress away. Simple and clear every step of the way.

February 9, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hello Belinda, we're humbled by your kind words. Thank you for sharing your positive experience with us.

Rated 1 out of 5 stars

Another disaster customer service…

Another disaster customer service experience from Webjet.
Still dealing with my postponed covid flights.
We have an itinerary rebooked with 6 flights for June 2024.
Qantas changed flight 5 timeframe which made flight 6 not doable. Instead of fixing this, webjet just left it it as is. We wont even make the boarding cutoff.
After 1 hour 40 minutes on a chat, the person tells me they have to change the entire itinerary and instead of going to Darwin at the start of our trip, we would have to fly to Perth. What a joke.
All for a simple change of a Sydney to Melbourne flight from 630pm to 730pm. She said the system would not allow her to do just one change without altering the whole itinerary.
Isn't that what webjet are offering as a model.
They are the biggest joke of a company i have ever seen.
Why cant you give 0 stars.

February 9, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hi, we are sorry to learn about your recent experience and we would appreciate the opportunity to delve deeper into this matter with you. Please reach out to our customer support team at https://www.webjet.com.au/support/ for further assistance.

Best regards,
Webjet

Rated 5 out of 5 stars

Fast-loading website

Fast-loading website, great!. Quick to book when you're in a hurray. details of fare details nice and quick pop-ups.

February 9, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hi Joanne, thank you so much for taking the time to leave us a review. We're so happy to hear that you found our website user friendly and we can't wait to help you out with your next travel plans!

Rated 5 out of 5 stars

what an easy website to book my flight…

what an easy website to book my flight and insurance. loved it. And so much more cheaper than others.

February 9, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hey Susan, your review made our day! Delivering top-notch service is our mission, and we're thrilled to have succeeded in your case. Thank you for being a valued customer!

Rated 5 out of 5 stars

This was made so easy booking travel…

This was made so easy booking travel for the team. I love being able to book and check everything while im doing it,.

February 8, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hey Amy, we're so pleased to have provided you with seamless assistance. Your satisfaction is incredibly important to us, and we appreciate your continued support!

Rated 5 out of 5 stars

Super easy

Super easy. So much choice. My preferred travel site.

February 8, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hi Flic, We're delighted to read your positive feedback, thank you for choosing us!

Rated 5 out of 5 stars

Webjet is easy and simple

Booking through Webjet is seamless and super quick. The website lists out different price range in a matter of few seconds and it's easy for customer to pick their choice of service providers be it flights or hotels or cabs etc. Highly recommend Webjet for any sort of trip planning.

February 8, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hi Vasanth, thank you for your glowing review! We're thrilled to hear that booking with Webjet was seamless and quick for you.Looking forward to assisting you with future trips!

Rated 5 out of 5 stars

Love Webjet

I find Webjet extremely easy to use, the options that populate and filters make things especially simple

February 8, 2024
Unprompted review
Webjet logo

Reply from Webjet

Thank you for taking the time to share your review Amber. It's fantastic to hear that our services met your expectations. We value your trust and eagerly anticipate serving you again

Rated 1 out of 5 stars

Will not be using webjet again

Have requested a refund for flights that were changed last second due to being "overbooked" 18 weeks ago. We were told it would take 8-12 weeks originally. Now today after contacting them many times they have told me it will take a further 12 weeks. I requested my previous online chat logs with the agents because last week I was told it would take 24 - 72 hours but of course, I was told their new system only allows them to view old chats not copy the text or even be able to screenshot them to send to me. My experience trying to call them was also horrible. After going through the confusing voice message menus once I finally got a hold of an agent to speak to and gave my refund reference number the phone line suddenly got bad and I could not hear anything over the phone. Seems like very poor practices from Webjet.

February 8, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hi Bailey,

We are sorry to learn about your recent experience. Your feedback is important to us, and we would appreciate the opportunity to address your concerns further. Please reach out to our customer support team at https://www.webjet.com.au/support/ for further assistance.

Best regards,
Webjet

Rated 5 out of 5 stars

Easy to find flights and book

Booking our flights through Webjet was easy to find flights and book and make payment
Thank you

February 8, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hi Marie, we appreciate your feedback! Knowing that you had a positive experience with us is truly rewarding.

Rated 5 out of 5 stars

WebJet has been my leading service.

WebJet has been my leading service for booking dozens of flights over the past few years, and I have always been happy with the pricing and service. Even when an airline let me down with cancellations and dramas, Webjet staff did everything they could to assist!

February 6, 2024
Unprompted review
Webjet logo

Reply from Webjet

Thank you Dave, your glowing review made our day! We're thrilled to have provided you with reliable service, and we're here to assist you whenever you need us.

Rated 5 out of 5 stars

Easy to use

Easy to use great comparison so can be a decision effectively

February 7, 2024
Unprompted review
Webjet logo

Reply from Webjet

Thank you for taking the time to share your feedback Ellen. We're thrilled that our services met your expectations, and we look forward to serving you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look