The webpage and flights are easy to navigate and book. I took off 1 star because I needed more time than allowed, before the timer times out. I felt rushed, and panicked when trying to pick seats and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I normally prefer to book through the airline themselves to avoid additional costs. However, I had a webjet voucher so made the booking through you.
Company replied
It was easy to compare flight prices and times available and it was cheaper to book using Webjet and lots of payment options
Company replied
Wweb site is not easy to use Should provide options to deliver flights including checked baggage
Company replied
Company details
Written by the company
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Contact info
Australia
- www.webjet.com.au
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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It was easy to book my flight
October 15, 2026
Unprompted review
Reply from Webjet
Hi Abubacar,
Thank you for your review. We're delighted to hear that you found the booking process simple and easy to use. We appreciate your feedback and look forward to helping you with your future travel plans.
Have a lovely weekend.
Kind regards,
Webjet Customer Care Team
My flight was cancelled and I called…
My flight was cancelled and I called Webjet to get a resolution or at least options to sort out my flight. I was on the line for 45 min and the lady that attended me at around 6pm blandly lied to me and told me the flight hadn’t been cancelled and told me to go to the airport. I asked her to please send me an email with that information because the flight appeared cancelled everywhere online and she HANG UP THE PHONE CALL!! Never using or recommending Webjet again. Also, I’ll be writing reviews everywhere I can about this experience.
October 15, 2026
Unprompted review
Reply from Webjet
Hi Julian,
Thank you for your feedback.
We understand your concerns regarding the experience you described and appreciate you bringing this to our attention. Being advised that a flight was operating when you had seen information indicating it had been cancelled, followed by the call ending unexpectedly, is not the level of service we aim to provide.
Flight disruptions can be complex situations, particularly when information is changing rapidly. However, we recognise the importance of providing clear and accurate information, as well as maintaining professional communication throughout every customer interaction.
We would welcome the opportunity to review your experience further. If you have not already done so, please contact our Support Centre with your booking reference and any additional details you can provide, including the affected flight. This will allow us to investigate the matter and review the handling of your enquiry. Please refer to the link below:
https://www.webjet.com.au/support/
Thank you again for taking the time to share your feedback. Customer feedback helps us identify opportunities to improve both our service and communication.
Kind regards,
Webjet Customer Care Team
Easy to book travel and great prices
Easy to book travel and great prices, no hidden fees
October 15, 2026
Unprompted review
Reply from Webjet
Hi Reese,
Thank you for sharing your experience.
We're pleased to hear that you found our site easy to use and were able to secure great value on your booking. We work hard to provide competitive pricing while keeping the booking process simple and straightforward, so it's wonderful to know that was reflected in your experience.
Feel free to contact our Customer Support Team should you need further assistance with your booking:
https://www.webjet.com.au/support/
Thank you for choosing Webjet, and we hope to assist with your next adventure soon.
Kind regards,
Webjet Customer Care Team
Great prices but what about Qantas Points
Great site and prices actually are the cheapest (I checked) but the only thing I'm worried about is not earning Qantas fly buys by using this site
October 13, 2026
Unprompted review
Reply from Webjet
Hi Drew,
Thank you for your feedback.
We're delighted to hear that you found great value in our fares and that Webjet offered some of the cheapest prices for your travel plans.
Regarding Qantas Frequent Flyer points, we highly recommend creating a Webjet account and adding your Frequent Flyer membership number to your profile so it can be included with eligible bookings and help ensure applicable points are earned. If you have made your booking as a guest, our Customer Support team can also assist with adding your Frequent Flyer number to your booking where applicable. Please refer to the link below:
https://www.webjet.com.au/support/
Please note that the earning of Frequent Flyer points is subject to the terms, conditions, and eligibility requirements of the relevant Frequent Flyer program. Webjet can assist with adding your applicable Frequent Flyer membership details. However, the awarding of points remains subject to the Frequent Flyer program's rules and approval.
Thank you for choosing Webjet, and we look forward to assisting with your future travel plans.
Kind regards,
Webjet Customer Care Team
Webjet Experience
Website easy to navigate, and easy to make reservations, printed output of reservations excellent.
October 13, 2026
Unprompted review
Reply from Webjet
Hi Leslie,
Thank you for your feedback.
We're pleased to hear that you found our website easy to navigate and that making your reservation was a straightforward experience. It's also great to know that the booking confirmation and printable itinerary met your expectations.
Thank you for choosing Webjet. We look forward to helping you with your future travel plans.
Kind regards,
Webjet Customer Care Team
Reply from Webjet
Hi Jason,
Thank you for your review!
We're pleased to hear that your booking experience was seamless and that the website loaded quickly throughout the process. We work hard to provide a smooth and efficient experience, making it easier for our customers to search, compare, and book their travel with confidence.
We appreciate you taking the time to share your feedback and look forward to assisting with your future travel plans.
Kind regards,
Webjet Customer Care Team
Very easy booking procees.
October 12, 2026
Unprompted review
Reply from Webjet
Hi Phil,
Thank you for your review!
We're delighted to hear that you found the booking process easy and straightforward. At Webjet, we aim to make planning and booking travel as simple and convenient as possible, while providing a wide range of flight options to suit different travel needs and budgets.
We appreciate you taking the time to share your experience and look forward to assisting with your future travel plans.
Kind regards,
Webjet Customer Care Team
Lack of compassion when illness meant I…
Lack of compassion when illness meant I could not fly
October 12, 2026
Unprompted review
Reply from Webjet
Hi Kathleen,
Thank you for taking the time to share your feedback.
We understand that becoming unwell before a trip can be a difficult and stressful situation. When changes or cancellations are requested due to illness or compassionate circumstances, these requests are assessed in accordance with the airline's fare rules and policies.
Where a customer is unable to travel due to illness, airlines may consider exceptions on compassionate grounds. However, this typically requires supporting documentation and remains subject to the airline's review and approval. As the booking agent, Webjet is required to follow the airline's policies and cannot independently authorise refunds, credits, or fee waivers outside of those guidelines.
I hope this has provided some clarification about your feedback. Feel free to contact our Customer Support Centre for assistance through Webjet - Support Page | Webjet AU
Thank you again for your feedback. We wish you all the best and hope to have the opportunity to assist with your future travel plans.
With kind regards,
Webjet Customer Care Team
Webjet was fast quick and brilliant I…
Webjet was fast quick and brilliant I thourouly recommend this website
October 12, 2026
Unprompted review
Reply from Webjet
Hi Debera,
Thank you for your wonderful feedback!
We're delighted to hear that you found Webjet fast, easy to use, and that you had a great booking experience. Our team works hard to make finding and booking travel as simple and convenient as possible, so it's fantastic to know we delivered that for you.
Thank you for your recommendation. We appreciate your support and look forward to helping you with your future travel plans.
Kind regards,
Webjet Customer Care Team
Ease of navigation around website &…
Ease of navigation around website & ease at checkout
October 10, 2026
Unprompted review
Reply from Webjet
Hi Andrew,
Thank you for your feedback. We're pleased to hear that you found our website easy to navigate and that the checkout process was straightforward. We work hard to make booking travel as simple and seamless as possible, so it's great to know your experience reflected that.
We appreciate you choosing Webjet and look forward to helping with your future travel plans.
Kind regards,
Webjet Customer Care Team
Easy and clear with multiple choices
October 8, 2026
Unprompted review
Reply from Webjet
Hi Margaret,
Thank you for your feedback. We're delighted to hear that you found the booking process easy, clear, and that the range of flight options helped you find the right itinerary.
One of the advantages of booking through Webjet is our Mix & Match feature, which allows travellers to combine flights from different airlines to create more flexible travel options and potentially find better value for their trip.
We appreciate your support and look forward to assisting with your future travel plans.
Kind regards,
Webjet Customer Care Team
Reply from Webjet
Hi p.vines,
Thank you for your feedback. We're pleased to hear that you found the booking process easy and convenient.
We appreciate you choosing Webjet and look forward to assisting with your future travel plans.
Kind regards,
Webjet Customer Care Team
Terrible platform
Terrible platform. Completely useless in assisting with cancellations or amendments to bookings. The customer is responsible for contacting airlines and accommodations themselves. The customer service is absolutely deplorable. As unhelpful as possible. They simply read you hotel or airline policies and tell you to call them yourself but then you have to call them back because they have your money!
October 8, 2026
Unprompted review
Reply from Webjet
Hi Gabriela,
Thank you for taking the time to share your feedback with us.
Please understand that Webjet acts as a third-party booking provider and must adhere to the terms and conditions set by the relevant airline or accommodation provider. Unfortunately, we do not have the authority to override their policies or approve requests that fall outside their conditions. In some circumstances, customers may need to contact the supplier directly, particularly when the request requires the supplier’s review or approval.
We appreciate your concerns regarding the level of assistance you received. If your experience has not met your expectations and you would like your concerns formally reviewed, we encourage you to complete our Compliments and Complaints form through the Webjet Support page:
https://www.webjet.com.au/support/
We apologise again for the frustration and inconvenience you have experienced and appreciate you bringing this matter to our attention.
Regards,
Webjet Complaints Team
Easy to book with all information…
Easy to book with all information provided.
October 7, 2026
Unprompted review
Reply from Webjet
Hi Michele,
We're thrilled you found booking with Webjet easy. Travel planning should be exciting, not stressful!
Regards,
Webjet Customer Care Team
The booking experience was smooth and…
The booking experience was smooth and user-friendly, making the entire travel planning process stress-free. Finding the perfect flight options was incredibly straightforward thanks to the intuitive design of the platform. I truly appreciated the reliable service provided, which made me feel confident in my travel arrangements. Securing a great deal felt like a wonderful achievement and added immense value to my upcoming journey. This service earned a high rating for its consistent efficiency and overall commitment to customer satisfaction.
October 5, 2026
Unprompted review
Reply from Webjet
Hi Aldrin,
Thank you for taking the time to share such positive feedback. We’re thrilled to hear that the booking process was easy to navigate and helped make planning your trip a stress-free experience.
We especially love hearing that you found a great deal and felt confident with your travel arrangements. Your kind words mean a lot to us, and we hope you have a fantastic journey!
Kind regards,
Webjet Customer Care Team
Reply from Webjet
Hi Gene,
Thank you for letting us know! We love hearing that our website made planning your trip simple and straightforward.
Regards,
Webjet Customer Care Team
good to deal with
good to deal with, never had any problems with bookings and any phone calls made prices good
October 2, 2026
Unprompted review
Reply from Webjet
Hi Jeanette,
Thank you for your wonderful feedback! We're so pleased you had a great experience with Webjet and appreciate you taking the time to share it.
Regards,
Webjet Customer Care Team
Reply from Webjet
Hi Howard,
Thanks for the lovely feedback! We're always working to make booking as simple as possible, so it's fantastic to know we hit the mark.
Kind regards,
Webjet Customer Care Team
Reply from Webjet
Hi Floyd,
We're thrilled you found booking with Webjet easy. Travel planning should be exciting, not stressful!
Kind regards,
Webjet Customer Care Team
Hubby accidentally booked flight for…
Hubby accidentally booked flight for the wrong day. I phoned Webjet as soon as we realised. They were able to assist us quickly to fix the error. Very helpful and friendly.
October 1, 2026
Unprompted review
Reply from Webjet
Hi Brogen,
Thank you so much for taking the time to share your positive feedback with us.
We're delighted to hear that our team was able to quickly assist when you discovered the incorrect travel date. We understand how stressful booking mistakes can be, so it's wonderful to know that our agent was helpful and friendly in getting everything sorted for you.
Thank you for choosing Webjet, and we look forward to assisting you with your future travels.
Kind regards,
Webjet Customer Care Team
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