The webpage and flights are easy to navigate and book. I took off 1 star because I needed more time than allowed, before the timer times out. I felt rushed, and panicked when trying to pick seats and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I normally prefer to book through the airline themselves to avoid additional costs. However, I had a webjet voucher so made the booking through you.
Company replied
It was easy to compare flight prices and times available and it was cheaper to book using Webjet and lots of payment options
Company replied
Wweb site is not easy to use Should provide options to deliver flights including checked baggage
Company replied
Company details
Written by the company
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Contact info
Australia
- www.webjet.com.au
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
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excellent payment options
excellent payment options - split payment and one being with afterpay option
October 2, 2026
Unprompted review
Reply from Webjet
Hi Louise,
Thank you for the great feedback!
We're delighted to hear that you appreciated our flexible payment options, particularly Split Payment and Afterpay. We aim to make the booking process as convenient and flexible as possible, so it's wonderful to know these options worked well for you.
We truly appreciate your support and look forward to assisting you with your future travel plans.
Kind regards,
Webjet Customer Care Team
Misleading conduct regarding fares and…
Misleading conduct regarding fares and rebookings.
June 27, 2026
Unprompted review
Reply from Webjet
Hi Daniel,
Thank you for taking the time to share your feedback regarding our fares and rebooking process.
I understand your concerns and would like to provide some clarification.
The fares displayed on our website reflect the current availability and pricing provided by the airline and are subject to change. Lower fares may become unavailable as seats are sold, and airline pricing is updated according to their available inventory.
Regarding rebooking, any changes are processed in accordance with the fare rules attached to the ticket originally purchased. Depending on these rules, changes may involve airline-imposed fees as well as any applicable fare and tax difference for the new flight selected.
As a third-party booking provider, Webjet is required to adhere to the terms and conditions set by the airline. Unfortunately, we do not have the authority to override these conditions or waive airline-imposed fees.
We appreciate you sharing your concerns and hope this provides further clarity regarding our pricing and rebooking process.
Kind regards,
Webjet Customer Care Team
Complimentary seat selection tickets are a sccam
Pay extra for the tickets with complimentary seat selection only to have to pay extra for seat selection and can only choose seats on part of the trip! Absolute scam and I should have booked directly through the airline.
September 24, 2026
Unprompted review
Reply from Webjet
Hi there,
Thank you for taking the time to share your experience.
We would like to clarify that complimentary seat selection submitted through Webjet is a seat request and cannot be guaranteed, as final seat allocation remains subject to the airline’s operational requirements.
Seat selection availability also depends on the seat map provided by the airline. If a seat map is not made available for a particular flight sector, advance seat selection may not be possible through Webjet. In some cases, seats can instead be selected or allocated directly by the airline during online or airport check-in, subject to their conditions.
These seat allocation restrictions are determined by the airline and may still apply regardless of whether the flight is booked directly with the airline or through a third-party booking provider such as Webjet.
We appreciate your feedback and apologise for the confusion and disappointment this experience has caused.
Kind regards,
Webjet Customer Care Team
Able to find a great deal using…
Able to find a great deal using multiple flight
September 29, 2026
Unprompted review
Reply from Webjet
Hi Suzi!
Thank you for your wonderful feedback! We're so pleased you had a great experience with Webjet and appreciate you taking the time to share it.
Please don't hesitate to reach out through any of our channels below should you require assistance in your bookings.
https://www.webjet.com.au/support/
Cheers,
Webjet Customer Care Team
Wweb site is not easy to use
Wweb site is not easy to use
Should provide options to deliver flights including checked baggage
September 29, 2026
Unprompted review
Reply from Webjet
Hi Claude,
Thank you for taking the time to share your experience.
We understand that navigating the website can sometimes be challenging. To make the booking process easier, we have a dedicated Pre-Booking Team who can assist you if you experience any difficulties booking online. You can contact them on 1800 955 039.
Regarding checked baggage, our website provides flight options both with and without checked baggage, depending on the fare offered by the airline. This gives customers the flexibility to select a fare that best suits their travel needs.
If checked baggage is not included or selected during the initial booking, additional baggage may also be purchased directly through the airline, subject to their applicable conditions and charges.
We appreciate your feedback, Claude, and thank you for giving us the opportunity to clarify the available options.
Kind regards,
Webjet Customer Care Team
Booking process was straightforward
Booking process was straightforward. Happy I went through webjet.
September 30, 2026
Unprompted review
Reply from Webjet
Hi Jenny!
Thank you for letting us know! We love hearing that our website made planning your trip simple and straightforward.
Please don't hesitate to reach out through any of our channels below should you require assistance in your bookings.
https://www.webjet.com.au/support/
Cheers,
Webjet Customer Care Team
Great
Great, easy to book flights with the times suitable for my travels.
September 21, 2026
Unprompted review
Reply from Webjet
Hi Joy!
Thanks so much for your support! It's always a pleasure helping our customers get away, and we look forward to continuing to assist you with your future travel needs.
Please don't hesitate to reach out through any of our channels below should you require assistance in your bookings.
https://www.webjet.com.au/support/
Cheers,
Webjet Customer Care Team
Too many sneaky fees
September 26, 2026
Unprompted review
Reply from Webjet
Hi Jason.
Thanks for your feedback.
We'd like to clarify that our displayed throughout multiple stages of the booking process, starting from the homepage, flight selection, review page, Terms & Condition hyperlink in checkout page, as well as the pricing summary before completing the payment.
This is to ensure transparency and allow customers to review the applicable costs before completing their purchase.
We truly appreciate your patience and understanding with this matter.
Please don't hesitate to reach out through any of our channels below should you require assistance in your bookings.
https://www.webjet.com.au/support/
Cheers,
Webjet Customer Care Team
Reply from Webjet
Hi James!
Thanks for the great feedback! We're so pleased you found the booking process quick and easy, that's exactly what we strive for.
Please don't hesitate to reach out through any of our channels below should you require assistance in your bookings.
https://www.webjet.com.au/support/
Cheers,
Webjet Customer Care Team
I booked based on the price shown
I booked based on the price shown. I checked with a WerbJet client person to confirm the price was correct which was confirmed. I booked the return flight Melbourne to Bali for 2adults. My son did the same thing based on the price shown in your booking system. He was informed a couple of hours later that the ticket price was no longer available and he needed to pay an additional $1200 plus to get the booking confirmed. I received a similar email later that night (Saturday) saying very much the same. I was fortunate that I only had to pay $22! So I think it is absolutely disgusting that something like that should happen. You have the wrong price on your site you should wear the cost
September 26, 2026
Unprompted review
Reply from Webjet
Hi Tony,
Thank you for taking the time to share your feedback.
We'd like to explain that Webjet operates as a booking agent on behalf of airlines and other travel suppliers. The fares displayed on our website are sourced directly from the airlines' inventory systems, and as such, Webjet does not set or control airfare pricing.
Airfares are highly dynamic and can change frequently based on factors such as availability, demand, and fare class inventory. In addition, airline inventory is shared across multiple booking agencies and platforms, meaning prices and availability can fluctuate as seats are being sold.
We also offer our Booking Price Guarantee, which protects customers from fare increases of up to AUD 1,000 between booking and ticketing. If a fare increase exceeds this threshold, an additional payment will be required to complete the booking. This may explain why additional funds were requested for your son's reservation.
We understand this can be frustrating, and we appreciate the opportunity to clarify how airline pricing works. Thank you again for your feedback and understanding.
Please don't hesitate to reach out through any of our channels below should you require assistance in your bookings.
https://www.webjet.com.au/support/
Cheers,
Webjet Customer Care Team
Easy to navigate website
Easy to navigate website. Clear and intuitive.
September 25, 2026
Unprompted review
Reply from Webjet
Hi Patricia!
Thanks for the lovely feedback! We're always working to make booking as simple as possible, so it's fantastic to know we hit the mark.
Please don't hesitate to reach out through any of our channels below should you require assistance in your bookings.
https://www.webjet.com.au/support/
Cheers,
Webjet Customer Care Team
Ease of use of the app
September 25, 2026
Unprompted review
Reply from Webjet
Hi Shane!
Thank you for letting us know! We love hearing that our website made planning your trip simple and straightforward.
Please don't hesitate to reach out to any of our channels below if you require assistance.
https://www.webjet.com.au/support/
Cheers,
Webjet Customer Care Team
Great online dashboard
The webpage and flights are easy to navigate and book.
I took off 1 star because I needed more time than allowed, before the timer times out. I felt rushed, and panicked when trying to pick seats and add car hire to my four flights.
September 24, 2026
Unprompted review
Reply from Webjet
Hi ShazBenn
Thank you for your feedback! We’re glad to hear you found our website and flights easy to navigate and book. We also appreciate your feedback about the booking time limit and understand how having additional time can make the process more comfortable.
For any assistance along the way, our 24/7 Customer Support Centre is always available to help. https://www.webjet.com.au/support/
We appreciate your support and look forward to assisting with your future travels!
With kind regards,
Webjet Customer Care Team
cheap cheap cheap
September 23, 2026
Unprompted review
Reply from Webjet
Hi Jillian,
Thank you for your feedback. We do our best to make our rates to be cost effective for our customers.
Looking forward to servicing you on your next trip.
Have a nice weekend.
With kind regards,
Webjet Customer Care Team
Had call to get help with extra ticket…
Had call to get help with extra ticket and he was so helpful and understanding. Impressed.
September 22, 2026
Unprompted review
Reply from Webjet
Hi Sandra,
Thank you, Sandra, for your kind feedback! We’re delighted to hear that our support team was helpful and understanding when you reached out for assistance. We truly appreciate your feedback and are glad we could make your experience a positive one!
We look forward to assisting you on your next trip.
With kind regards,
Webjet Customer Care Team
It was just so easy
September 23, 2026
Unprompted review
Reply from Webjet
Hi Amanda,
Thank you for your lovely feedback! We’re glad to know that you found booking through Webjet so easy and straightforward. We appreciate your support and look forward to helping you with your future travels!
With kind regards,
Webjet Customer Care Team
Reply from Webjet
Hi Martin,
Thank you for your feedback! Happy to hear you found the process easy and straightforward. We appreciate you choosing Webjet and hope to assist you again with your future travels!
Warm regards,
Webjet Customer Care Team
Plenty of options to consider.
Webjet is always a good place to determine flight availability and prices. I always use it for trips to NZ to see family.
September 21, 2026
Unprompted review
Reply from Webjet
Hi P Oaks,
Thank you for your kind feedback! We’re delighted to hear that you regularly use Webjet to check flight availability and prices for your trips to New Zealand to visit family. We truly appreciate your continued support and look forward to helping you with your future travels!
Cheers!
Webjet Customer Care Team
I booked a flight from Rockhampton to…
I booked a flight from Rockhampton to Brisbane for the 1st of October and when I got the e-ticket the flight was for 28th of September so I had to ring and change it which was a big inconvenience to me when I had done everything correctly. Do better next time. Oh wait, I won't be using Webjet next time.
September 21, 2026
Unprompted review
Reply from Webjet
Hi Mrs. Hudson,
Thank you for sharing your feedback.
We understand how frustrating and inconvenient it would have been to notice a different travel date on your e-ticket and then need to contact us to make a change, particularly with the additional cost involved.
When a booking is made, the selected flight details, including the travel date, are presented for review before payment is completed. Once a booking has been confirmed, the details remain as booked, and any changes are subject to the airline’s applicable fare rules, fees and any fare difference. As a booking agent, Webjet is required to adhere to the airline policy.
We appreciate you taking the time to share your experience and understand the inconvenience this caused. Should you have any further enquiries or require assistance, please feel free to contact our Customer Support Centre via https://www.webjet.com.au/support/, and our team will be happy to assist.
Thank you for your understanding.
With kind regards
Webjet Customer Care Team
Stranded in Seoul
Webjet advertised and took payment for a hotel that closed down. Upon arrival I found no reception area or anything resembling a hotel. I called the number on the booking and was hung up on. A kind local gentleman helped me call again and spoke to them in Korean. Site is no longer a hotel.
Called the webjet emergency number which resulted in a wild goose chase around Seoul, multiple phone calls and being put on hold for over 90 minutes, being lied to, spoken rudely to, condesended, laughed at. All I was trying to do was find a safe place for the night. Customer service agent kept repeating "uh huh" in a patronising and sarcastic manner. I ended up finding a place for the night which I organised and paid for myself. Webjet assured me that the issue had been escalated and that I would receive a resolution in 24 to 48 hours. They kept blaming Expedia and giving all sorts of excuses. I did not receive a resolution or response. I ended up booking accomodation for my entire duration and all receipts / documents sent to webjet multiple times. They are supposed to pay me a relocation allowance, but still no response, despite multiple follow ups.
I will be seeking legal advice
September 13, 2026
Unprompted review
Reply from Webjet
Hi Angela,
Thank you for sharing your feedback regarding your experience in Seoul.
We understand how distressing and frustrating it must have been to arrive at your accommodation and find that it was no longer operating as expected, particularly when you were seeking assistance with finding alternative accommodation.
We acknowledge your concerns regarding the assistance you received and the time taken to resolve the matter. We also understand that you have provided the relevant receipts and supporting documents for the alternative accommodation you arranged.
I can confirm that your booking is still being actively reviewed by our Head Office Support Team, who are currently communicating with you directly regarding the ongoing review and the outcome of your concerns.
We appreciate your patience while this matter continues to be reviewed.
Kind regards,
Webjet Customer Care Team
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