Webroot Reviews 884

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... See more

Company replied

Rated 1 out of 5 stars

I realized a charge from webroot in my credit card, on further evaluation, it was charged in 2025 first when i missed and this year now, using my 5 years ago’s (currently inactive) email address. When... See more

Company replied

Rated 5 out of 5 stars

An amazing and affordable online security product that has had my patronage for many, many years. I had previously tried all the biggies and free options. Low impact, it is cloud-based with no... See more

Rated 1 out of 5 stars

I have malware putting up a freeze screen on startup. Webroot has not detected it or removed it. Finding a means of contacting them is difficult. Ultimately I did find a way to submit a ticket. Ho... See more

Company replied

Company details

  1. Computer Accessories Store
  2. Computer Security Service
  3. Software Company

Information provided by various external sources

Antivirus and antispyware security software for your home or business. Remove spyware, viruses, and malware with internet security software for home and business services from Webroot.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

884 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have had no issues with malware…

We have had no issues with malware since using webroot. They keep us informed when it is time to renew and seem to perform as advertised.

April 7, 2022
Unprompted review
Webroot logo

Reply from Webroot

Glad to hear it - thanks for the review!

Rated 1 out of 5 stars

Was charged $87.79 on my bank account

Was charged $87.79 on my bank account. But haven't had the service since 2020. The phone recording tells me to go to their website and apply for refund. It does not recognize my email. So it tells me to send an email but wants a invoice number. Do not have an email or paper invoice to ask for refund. No option to talk with a live person.

April 6, 2022
Unprompted review
Webroot logo

Reply from Webroot

If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund

Rated 1 out of 5 stars

Dissatisfied with NO keycode!

Normally I would be completely satisfied with my most recent purchase, like previous purchases but this time I did NOT receive a follow up email with the new keycode and information and not I can't update my existing system. You may say that you sent it and maybe you did or maybe you didn't. Regardless I don't have it because either you didn't send it or it possibly went to my junkmail. What can you do to keep me as a customer?

April 6, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 5 out of 5 stars

I have had Webroot Anywhere for quite a…

I have had Webroot Anywhere for quite a few years now, after using McAfee where my computer got hacked and I lost everything, went to Best Buy and ordered after they told me about it. This was the Best Advice I had ever received as I use this on our cell phone, laptop and 2 computers now without any problems, never had another issue. Keep up The Terrific Work you All do @ Webroot, it means the world to my family.

April 5, 2022
Unprompted review
Rated 5 out of 5 stars

very pleased

Was first introduced to Webroot by our IT service team and have been quite pleased. Checking on the frequency of system checking has been comforting. I have not experienced any slow down of operation like some others used in the past.

April 5, 2022
Unprompted review
Rated 5 out of 5 stars

Webroot and 30+ years of experience

I have been with Webroot since it was just a simple Spy Sweeper and had Norton (then McAfee) as my virus protection. So, I do speak from 30+ years of internet experience. I have never had a Webroot product failure of any sort and because of the research I do (Human Factors) I can end up at some very dodgy internet places. The customer service has been better than great, it has always been positively superb. I have Webroot installed on all my computers and strongly recommend Webroot for any person or business that connects to the internet. Thank you Webroot!

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

Good. I have a question though...

I have no complaints and all seems to be going fine. I hope you also answer ignorant questions here. I just purchased a new computer and want to install Webroot on it. How do I do that.
Best regards,
And old guy named Dan

April 2, 2022
Unprompted review
Rated 4 out of 5 stars

I have no complaints

I have no complaints. I was sick of the "free" or included McAfee +Norton which, when you call, you find out you're talking to someone in a foreign country.
I hope it is easier to find out my expiration date though. I usually get an offer to sign up early to save $.

April 1, 2022
Unprompted review
Rated 1 out of 5 stars

I did not approve this purchase

I did not approve this purchase, I have reported this as fraud.
I expect you to credit my account! This has been reported as fraud. Credit card company is taking action against this sort of thing. Specifically my account. Refund my money!!!

April 1, 2022
Unprompted review
Webroot logo

Reply from Webroot

I’m sorry to hear you’ve had some issues with our product. If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund

Rated 3 out of 5 stars

Don’t know and can’t tell if Webroot…

Don’t know and can’t tell if Webroot ever really did anything for me. Never got any notice of a problem or even a possible attack. Who knows if it helps?

March 31, 2022
Unprompted review
Webroot logo

Reply from Webroot

You can check your logs within the software to see if it has stopped/quarantined any threats. https://answers.webroot.com/Webroot/ukp.aspx?login=1&pid=10&donelr=1

Rated 3 out of 5 stars

I have a VIRUS

I ended up with a virus where pop ups are constant and goes from one website to another. I asked Webroot when I transferred my Webroot software over to my new computer if it went thru and was active and never received a reply. Now what?

March 31, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 5 out of 5 stars

I find Webroot to be professional and…

I find Webroot to be professional and trustworthy. If I go into an area that is possible scam Webroot lets me know and I remove myself and note that it is scam. I know I am safe having Webroot at my back

March 31, 2022
Unprompted review
Rated 1 out of 5 stars

I purchase your product twice and can’t…

I purchase your product twice and can’t downloaded to my computer.
Can’t contact you guys at all.

March 30, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look