Webroot Reviews 884

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... See more

Company replied

Rated 1 out of 5 stars

I realized a charge from webroot in my credit card, on further evaluation, it was charged in 2025 first when i missed and this year now, using my 5 years ago’s (currently inactive) email address. When... See more

Company replied

Rated 5 out of 5 stars

An amazing and affordable online security product that has had my patronage for many, many years. I had previously tried all the biggies and free options. Low impact, it is cloud-based with no... See more

Rated 1 out of 5 stars

I have malware putting up a freeze screen on startup. Webroot has not detected it or removed it. Finding a means of contacting them is difficult. Ultimately I did find a way to submit a ticket. Ho... See more

Company replied

Company details

  1. Computer Accessories Store
  2. Computer Security Service
  3. Software Company

Information provided by various external sources

Antivirus and antispyware security software for your home or business. Remove spyware, viruses, and malware with internet security software for home and business services from Webroot.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

884 reviews

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Rated 3 out of 5 stars

No response.

ive been customer for at least 3 or 4 years. Recently bought new computer.

Sent 2 or 3 emails on how to find Webroot on my new computer .. I bought a yearly subscription a few months ago for $49? Im not a computer nerd. Where would the files be?

No response.
Linda Mulinix

March 29, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 3 out of 5 stars

disappointment

I am disappointed that you don't give auto sign in on devices I have with the webroot security. It is a pain to sign in every time I restart my device. It should be automatic.

March 29, 2022
Unprompted review
Webroot logo

Reply from Webroot

I'm fairly certain we allow for auto-sign on in most cases. Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 3 out of 5 stars

Web Threat Shield Malfunxtion!

Web Threat Shield seems to have been recently updated - and now I must click the icon on my browser's tool bar, which opens a tab, and then click 'Allow' - before the Web Threat Shield will function. This happens every time I open a browser - Firefox or Microsoft Edge. Otherwise, Web Threat Shield displays a red dot on the icon - and does not seem to check for 'trustworthy' web-sites at all... How can this be corrected?

March 28, 2022
Unprompted review
Webroot logo

Reply from Webroot

This sounds like an error to me. Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 1 out of 5 stars

Says it is not active.

March 28, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 4 out of 5 stars

have been with Webroot for many of years

have been with Webroot for many of years and done a good job in protection of electronic gear. I believe that Webroot does not get attacked as much as the other companies so the company is consistently very good

March 28, 2022
Unprompted review
Rated 1 out of 5 stars

Tried to run up the update

Tried to run up the update - didn't work, 3 - 4 times

? ? ?

March 28, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 5 out of 5 stars

I have been using webroot for about 5…

I have been using webroot for about 5 or 6 years and never had an issue with it. Webroot has caught every virus immediately before being infected to any great degree. It also has lowest footprint of all the top virus checkers on the market.

March 28, 2022
Unprompted review
Rated 1 out of 5 stars

What is Webroot?

I am paying for some service which I have no idea what it is or how to access information that is generated by it. I would really appreciate your letting me know what I am paying for and how to access information regarding the service. Either tell me how to use it or cancel it.
Thank you,
Thomas Hogue

March 28, 2022
Unprompted review
Webroot logo

Reply from Webroot

Webroot is an antivirus software - If you bought it and haven't figured out how to activate, Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 1 out of 5 stars

I am trying to change my email address…

I am trying to change my email address and am using the email you just sent this to and I never get a response and I cannot get anyone to help me with this. I have sent various email and no response. I should not be this hard to change an email address.

March 27, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team via one of our phone numbers during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

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