I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... See more
Company replied
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I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... See more
Company replied
I realized a charge from webroot in my credit card, on further evaluation, it was charged in 2025 first when i missed and this year now, using my 5 years ago’s (currently inactive) email address. When... See more
Company replied
An amazing and affordable online security product that has had my patronage for many, many years. I had previously tried all the biggies and free options. Low impact, it is cloud-based with no... See more
I have malware putting up a freeze screen on startup. Webroot has not detected it or removed it. Finding a means of contacting them is difficult. Ultimately I did find a way to submit a ticket. Ho... See more
Company replied
Antivirus and antispyware security software for your home or business. Remove spyware, viruses, and malware with internet security software for home and business services from Webroot.
United States
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Love everything about your system. Never have to run scans, very simple to use. No problems. Thanks Again, George Johnson
I have not had any problems whatsoever with viruses or malware. I have had very few, and webroot caught and removed them. Excellent!
Prakash was very helpful and guided me thru the entire process....Thank you very much
Janice A Robichaud
I have had Webroot for 3yrs. No problem with product. My computer speed is not notably slower and I'm satisfied with protection.
Since having Webroot I have have zero viruses and my PC has had no problems!!
(I previously had Kaspersky and had viruses occasionally. Webroot has been better!)
Webroot has done a great job well worth the expence
ive been customer for at least 3 or 4 years. Recently bought new computer.
Sent 2 or 3 emails on how to find Webroot on my new computer .. I bought a yearly subscription a few months ago for $49? Im not a computer nerd. Where would the files be?
No response.
Linda Mulinix

Reply from Webroot
I am disappointed that you don't give auto sign in on devices I have with the webroot security. It is a pain to sign in every time I restart my device. It should be automatic.

Reply from Webroot
Been using Webroot for several years now. Have avoided getting Malware on three PCs. Good product!
Thank you for protecting us from low life
scammers
Love it, no hassle, runs in the background, no system problems so far over four years.
Web Threat Shield seems to have been recently updated - and now I must click the icon on my browser's tool bar, which opens a tab, and then click 'Allow' - before the Web Threat Shield will function. This happens every time I open a browser - Firefox or Microsoft Edge. Otherwise, Web Threat Shield displays a red dot on the icon - and does not seem to check for 'trustworthy' web-sites at all... How can this be corrected?

Reply from Webroot
have been with Webroot for many of years and done a good job in protection of electronic gear. I believe that Webroot does not get attacked as much as the other companies so the company is consistently very good
Tried to run up the update - didn't work, 3 - 4 times
? ? ?

Reply from Webroot
I have been with Webroot now my 3rd or 4th year I have not had any issues with this company , they have taken care of my account in a most professional way, Thank You...
I have been using webroot for about 5 or 6 years and never had an issue with it. Webroot has caught every virus immediately before being infected to any great degree. It also has lowest footprint of all the top virus checkers on the market.
I am paying for some service which I have no idea what it is or how to access information that is generated by it. I would really appreciate your letting me know what I am paying for and how to access information regarding the service. Either tell me how to use it or cancel it.
Thank you,
Thomas Hogue

Reply from Webroot
I've been using Weboot for about 12 years now and the renewal process has always been very easy to complete.
I am trying to change my email address and am using the email you just sent this to and I never get a response and I cannot get anyone to help me with this. I have sent various email and no response. I should not be this hard to change an email address.

Reply from Webroot
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