Webroot Reviews 884

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... See more

Company replied

Rated 1 out of 5 stars

I realized a charge from webroot in my credit card, on further evaluation, it was charged in 2025 first when i missed and this year now, using my 5 years ago’s (currently inactive) email address. When... See more

Company replied

Rated 5 out of 5 stars

An amazing and affordable online security product that has had my patronage for many, many years. I had previously tried all the biggies and free options. Low impact, it is cloud-based with no... See more

Rated 1 out of 5 stars

I have malware putting up a freeze screen on startup. Webroot has not detected it or removed it. Finding a means of contacting them is difficult. Ultimately I did find a way to submit a ticket. Ho... See more

Company replied

Company details

  1. Computer Accessories Store
  2. Computer Security Service
  3. Software Company

Information provided by various external sources

Antivirus and antispyware security software for your home or business. Remove spyware, viruses, and malware with internet security software for home and business services from Webroot.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

884 reviews

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Rated 2 out of 5 stars

What's The Scoop

I have had Webroot on two MacBook Air Tablets for 8-10 yrs and initially loved the program and the ease of use.
Recently I began to believe that the program was not running on schedule and I was unable to use the Program Optimizer.
So I contacted the Best Buy Geek squad for help. (that is where I bought the Mac and the Webroot program).
After communicating with at least 5 different agents on three different occasions and over 6 hours exchanging information and viewing my monitor I was informed that Webroot could no longer be installed on my computer, currently running the Monterey 12.3 version.
I had loved the program until recently, just renewed it infact, and am really bummed that it began misfunctioning a while back and now no longer available.
What's the scoop?????

March 24, 2022
Unprompted review
Webroot logo

Reply from Webroot

Have you contacted Webroot's official support team? Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 1 out of 5 stars

It took me 3 written requests to advise…

It took me 3 written requests to advise I was overbilled twice. The first billing was credited. The second billing of 62.66 still remains on my bill. I hope this is cancelled or I will have to contact my credit card company and complain. What a waste of precious time!

March 24, 2022
Unprompted review
Webroot logo

Reply from Webroot

I’m sorry to hear you’ve had some issues with auto renewal. If you’d like to opt out of the auto-renewal, please use the following link:
https://www.webroot.com/us/en/auto-renewal-optout

Rated 1 out of 5 stars

having trouble loading cd

March 24, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 5 out of 5 stars

BUY WEBROOT

Twice, as it will happen on the internet, my computer got hijacked by a virus that tells me to call a number to Microsoft (yea, right) to fix it. Within seconds, I turned off and rebooted the laptop, went to Webroot and performed an immediate scan. Bing, bang, bong... I was fine. ....... Also, when I changed computers after one got too old, Webroot help made the transition easy and seamless.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Peace of mind

I love my Webroot virus protection. It runs behind the scenes, never slows me down, and gives outstanding protection from the nasty stuff your devices might encounter. I have complete confidence and trust in this product.

March 24, 2022
Unprompted review
Rated 3 out of 5 stars

I keep getting pop ups from McAvee

I keep getting pop ups from McAvee. Why if I’m paying for webroot to keep that off my computer.

March 24, 2022
Unprompted review
Webroot logo

Reply from Webroot

McAfee is a different antivirus software. If you want assistance with uninstalling that software, Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time): http://webroot.com/us/en/support/home-contact

Rated 5 out of 5 stars

This has to be the fastest and most…

This has to be the fastest and most unobtrusive antivirus program out there! It has blocked and destroyed more things and sites than any other major antivirus program out on the market. Runs quietly in the background and doesn't hamper the computer it's on even if the computer in question is an older one. I have tried Norton, Kaspersky, AVD, and Viper, and of all of them, Webroot is number a, American owned, and number b, effective. Get this program and enjoy not having Norton try to have you buy a more expensive version and be a system hog at the same time. Your computer will thank you.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Best Protection, Best Value

I have used other services and frankly, Webroot is the best. It is the best protection and best value. It gives me updates and is user-friendly and easy to understand.
I highly recommend it.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Keeping my Computers Safe

Been with Webroot for a couple years now, I have often questioned whether its working well or not but I suppose the truth is I've had no problems and they must be protecting my computer. I've bounced back and forth with some of the other antivirus software but this seems to be fine. There's never any malicious threats so I can't report on what happens when there's a virus.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Since I signed up with Webroot

Since I signed up with Webroot, it has been running in the background without impacting my day-to-day computer use. I get reports showing any problems they have found and fixed. It's simple to load and reasonably priced. I would recommend it highly.

March 24, 2022
Unprompted review
Rated 3 out of 5 stars

It works great on my desktop

It works great on my desktop. However, recently it keeps hanging up on my older laptop which is Windows 10, the same as my desktop. It used to work fine but now has trouble connecting.

March 24, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 5 out of 5 stars

Webroot is the best!

Installing Webroot was very simple. I feel safe navigating the world wide web without my information being used by cybercriminals. The price is excellent and the antivirus software is worth having. Thank you Webroot!

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

I practically live in Mexico

I practically live in Mexico. Webroot has always protected my computers from viruses and cyber attacks. Mexico is one of the WORST countries for this.
Thank you Webroot....

March 24, 2022
Unprompted review
Rated 4 out of 5 stars

We are very satisfied

We are very satisfied, and grateful, for the service received from WEBROOT in all these past years.
But, since the beginning of our last subscription, we have not been able to use this program, such as scanning.
Something is wrong, and maybe you can help us from there.
Soon we will be carring our computer to B.B. for a "tune-up". Meanwhile, please, we need your help.
Thanks!!!

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

I have used this program for many…

I have used this program for many years, whenever I get a new computer, first thing is to load your program.
All the computers at the non profit I run also is on all our systems. When new things come along, we don't use them because the history of using Webroot serves us well. I like we can set up when we want it to run and I like the feedback of what is found.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Been Webroot customer since Window's Vista.

Webroot came with the computer I bought over 20 yesterday ago. Windows came with a program I needed to renew but I couldn't get their attention so I go to renew Webroot and got a human being on the first try and was told their security programs offered what I was trying to renew with Windows. I always renew for multiple years. The websites I go to shows it is accepted as safe with the Webroot logo in the upper right corner. I have had a few more desktops since and just change over to the new one. My household has several computers and webroot takes care of all of them.

March 24, 2022
Unprompted review

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