WED4LESS OUTLETS Reviews 

223
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and ability to make the dress selection process enjoyable and stress-free. Many people highlight the wide selection of products available, with a diverse range of dresses and accessories to choose from, often leading to finding the perfect item. The overall user experience is frequently described as welcoming and comfortable, with no pressure to buy, making it a memorable occasion for many. However, some customers also noted issues with customer service, particularly concerning head office interactions, which were described as unhelpful, rude, and unprofessional. There were also occasional complaints about product quality, with some dresses arriving damaged or ill-fitting, and concerns about the lack of choice for petite sizes.

What people talk about most

Staff

People report positive experiences with staff, highlighting many individuals for their amazing, helpful, and... See more

Product

Users describe positive interactions with product, with many customers expressing delight at finding their... See more

User experience

Consumers find the user experience to be positive, with many describing it as wonderful, amazing, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the incredible and amazing... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow …. Attended the store today in Newcastle today to look for a dress for our vow renewal ,we were greated by Michela who from onset from entering the store was just amazing, we found her extremely p... See more

Rated 5 out of 5 stars

Really lovely staff at the Stockport branch who were amazing at helping me choose my wedding dress. I am currently 5 months pregnant and will be 7 months on the day, and the staff were super knowledge... See more

Rated 5 out of 5 stars

I couldn’t have asked for a better experience. From the moment we went in the shop, we were greeted by Renee who was knowledgable, friendly and patient. Renee explained what dresses were availab... See more

Rated 5 out of 5 stars

I went to try on dresses at WED4LESS WEST BROMWICH last Saturday never tried on a wedding dress before and I don't have a lot of time before I get married. Dawn who looked after me was amazing. She ga... See more


Company details

  1. Wedding Store

Written by the company

WED4LESS UTLETS - One of the biggest wedding dress and bridesmaid dress outlets in the country. Up to 80% off designer bridal gowns. Outlets open to the public No appointment necessary. Hundreds of fabulous dresses at low prices in each outlet. Stores in Stockport, Burton, Newcastle, West Bromwich, Rotherham. Dresses available to try on in sizes 6-32. Bridesmaid dresses in over 300 colours, all sizes to try on! www.wed4less.co.uk.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

223 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(223)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic customer service

I came dress shopping today with my sister & mam. We had a lovely experience thanks to Angie. She couldn’t do enough for my sister & us. Fantastic customer service. My sister said yes to the dress. Thank you Angie.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

Wedding Dress

Good service from staff to start with. Bad dress. Bought wedding dress, tried on for alterations but dress didn't feel right on top half, rung them up and emailed customer services but neither was interested- was told to go elsewhere for the alterations. X2 tailors both said the dress was different to what I ordered, different from photos on internet and the dress in the shop, but shop not interested. Would not recommend this shop. Have had to now pay a lot to get the dress altered properly. Sleeves were already on the dress, I only asked for them to be infilled and confirmed by tailor, the infills are too thick. Now sleeves need cutting open and the infill taking out, was also told it looks like material has been taken off the dress from the top.

December 28, 2024
Unprompted review
WED4LESS OUTLETS logo

Reply from WED4LESS OUTLETS

Hello Kelly,

Thank you for sharing your thoughts with us. We are sorry you are not happy with your order.

We would like to try and help answer your points left in this review.

As we discussed on your emails to our customer services team, Adding sleeves to our dresses are made to the standard dress size you ordered, which then may require some alterations. We do not take any measurements or offer any made to measure service here at Wed4Less, as you had thought. We are sorry if this was not made clear

Regarding the difference of our website photos and our in store sample dress you tried, As you had customised your dress by adding the sleeves, it will be now be different to these as the base dress does not have sleeves as standard.

If you require anything else please email us at customerservices@wed4less.co.uk

Kind regards
Wed4Less Outlets

Rated 5 out of 5 stars

Fantastic visit to the Rotherham…

Fantastic visit to the Rotherham branch. Katie was amazing and helped me choose my wedding dress which fits perfectly so I decided to take it home on the day. Katie's service was impeccable and she was ready with the tissues just when I needed them. Thank you so much Katie, you are amazing

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

FAB Stockport Branch, Well worth a visit

After ordering 2 dresses online and them both being unsuitable I visited Wed4less Stockport with my daughter,We parked up easily and entered the store to be greeted by Debbie who was fantastic,I knew which dresses i wanted to try and they had them all to try in my size.
Next Lesley took over and looked after me in the changing room, helping me in and out of dresses, she chatted to me all the time and made me feel at ease.
I walked into the store a bit disheartened with my previous attempts at trying to find a dress and walked out with my dream dress, So happy!! Thanks Ladies

February 18, 2025
Unprompted review
Rated 4 out of 5 stars

I have to give great feedback for Katie…

I have to give great feedback for Katie in the Halifax store. She was very attentive, understanding and extremely helpful. I had been to another wedding shop before there and unfortunately, just didn't find anything that matched up, so I have bought the other one, but I cannot praise Katie enough for her patience and her finding some beautiful dresses to try on

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant personable staff!

I’m really impressed with this bridal shop and was made to feel completely at ease by Kate who was truly lovely ad patient. She talked me through the process clearly and gave me lots of time to pick dresses out with my mum, stepping in to offer clarity on sizing or alterations etc. She and her trainee Olivia made me feel so comfortable whilst I tried on a selection of dresses and I never felt rushed or pressured in any way. Kate was also very nurturing with her trainee as she taught her the ropes. I left undecided about a dress but would wholeheartedly recommend coming here to experience such brilliant and friendly service. Thank you!

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Staff picked out my chosen dress

Good customer service. I hadn’t booked in advance and just turned up. Staff supported me to pick out 4 dresses and gave me great advice. I found my perfect dress in the end. Very happy.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

As soon as we walked in the door the staff were so welcoming, I was looked after by Angie, who was amazing, she took note of what I wanted and made sure I was happy with my decision, she made me feel so comfortable. They have a wide range of different styles, Thank you so much Wed4less for my amazing dress and a magical experience.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely experience

We had a lovely experience with Michelle this morning! She gave good advice and was really friendly and made me feel beautiful! 🤭

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful!

Absolutely wonderful! Michela was an absolute gem from greeting us with a warm and genuine sense of purpose. I'm an older first time bride and had no idea what to expect but the huge range of choices and service was exceptional. I said yes to the dress very quickly because I was listened to with such expertise and a beautiful genuine human connection. Thank you so much highly recommend this place x

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

I said "Yes to the Dress" at Wed4Less Newcastle

Wed4Less truly provided me with the ultimate wedding dress experience. I had taken time to look at their dresses and pick 5 I liked. The 1st was "not me at all". The second had everyone's eyes lit up and watering...I knew the moment the zip did up...SO flattering and stunning and I just knew....a complete bridal moment. I said "yes to the dress!!" And can't thank Angie at Wed4Less Newcastle enough for helping me find my vision. I was even able to find the pearls for my hair....10/10 and a gold star 🌟

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

I got married 28th October 2024

I got married 28th October 2024. I got my dress and my daughter’s dress from here. Everyone commented on how beautiful our dresses were. Fantastic service from picking dresses to trying them on and then collecting them. Nothing was too much. My friend has already decided that she will be getting her dresses from there.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Michaela from wed4less Newcastle is the most amazing person Iv ever met! I came to the store feeling fat, frustrated and miserable after an awful experience at another bridal store. I didn’t want to get married let alone look at dresses! Michaela Was so kind, warm and generous with her time. She instantly made me feel special and comfortable. It may sound dramatic but I honestly found my experience with her extremely empowering and inspiring. I think it’s something I’ll never forget.
Thank you so much Michaela you’ve had such an incredible influence on me.
I can not recommend this store and Michaela enough.

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

No compassion whatsoever

I bought a dress from the Newcastle branch earlier this year and unfortunately my wedding was called off. Despite the dress never having been worn or adjusted and kept in a protective bag (also bought from them), they flatly refused to refund or exchange the dress. Please avoid this place. Terrible customer service. I contacted the store and they refused a refund or exchange. I then contacted customer services and was again told no. They insinuated that it's a sad state of affairs that I leave a bad review just because I "can't get what I want". I am simply being honest about my experience

November 30, 2024
Unprompted review
WED4LESS OUTLETS logo

Reply from WED4LESS OUTLETS

Hello Alison, unfortunately, after so long, we cannot take dresses back, we are so sorry. Kind regards WED4LESS

Rated 5 out of 5 stars

Bridesmaids

Having 8 bridesmaids, I had to make 3 trips to Rotherham to get them all fitted. We dealt with 3 different members of staff and every one of them were amazing and patient. They couldn’t do enough for us, were extremely friendly and knowledgeable. I loved the choice of colours, so many to choose from. I would highly recommend 👍🏼😊

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

After 4 different bridal shops we found the perfect dress.

Went to find a wedding dress at the Stockport branch with my daughter who will be getting married next year in Cyprus. I have to say the staff were second to none. Very very knowledgeable. Made my daughter feel totally at ease. Nothing was too much for them. One of the ladies saw I was struggling with my mobility so went and got a chair so I could have a front row seat to see my daughter in these beautiful dresses. The lady that helped my daughter with fitting the dresses etc was superb. She was honest with my daughter and told her what she though suited her and what sort of dress would flatter her the most. The dress was chosen. She looked simply stunning. I can't fault a single person at the Stockport branch . My daughter absolutely loves her dress. This is 4 th place we went to to get the perfect dress and they did not dissapoint. Thankyou to the lovely staff at Stockport branch. You're all wonderful. Highly reccomend this place.

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

Rude and unprofessional

Employee was insulting and tactless regarding my dress size and despite travelling two hours to visit the store - I was informed that I wouldn’t be able to try anything on as they were closing early. This was hours before the closing time as per their website.

November 1, 2024
Unprompted review

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