www.wedealmeetandgreet.co.uk Reviews 

Under no circumstances I would advise ANYONE to use this service at Gatwick with this company .I had to wait 2hrs 30mins in the cold to get my car returned . Absolutely shocking customer service from the company, I called 8 times to ask about my car and all I would get is it’s on its way also was told to stop ringing and be patient 2hr 30min , first I was told because of Thomas Cook there is delays, then I was told traffic on the road , then when the driver came HE CONFIRMED THAT HE WAS THE ONLY DRIVER IN !!!🤬🤬 so not Thomas cook or traffic, there was an elderly couple also waiting for their car by the same company , at one stage we both were going to call the police , drivers and company unprofessional, no company uniform. Please please please don’t use this company spend the extra money and get a proper company to look after you car

Due to the BA flight cancellation we had to book new times with these people . Return flight 00.30 instead of 11.30 KERCHING! that will be another £5.00 . On the way in to Gatwick for outward flight phoned number to organise collection of car , operator informs me we are 4 hours late !! When we return operator says its another day Kerching thats another £10.00 Luckily printed out amended booking letter so shot that down in flames but the operator grilled me like I was defrauding them and I had not paid the original £5.00. Operator rude and arrogant.

Disgusting company. Returned from our holiday with the inside door panel of our vehicle removed and fallen off on the floor. All of the inside of the vehicle is soaking wet due to a passenger side window being left open which was not by us. The driver who returned the vehicle couldn’t even get out we had to open the door for him and when he seen this he took a picture and walked off. No apology. I called the contact number we were given upon booking and now we await for a call from the head office but I won’t hold my breath anything will be done. Unprofessional company, late to drop off and a broken vehicle! What an end to a holiday.

I booked via this company because their deal was considerably cheaper. For the Manchester airport deal, the service was supplied by their third party 'Premium Parking'. The guy arrived on time to pick the car and delivered the car on time. The car had nearly full tank petrol which was still there when I got the car back. And no damages. So I have no complaints except that I had to pay 2 X £4.5 for the car park stay for the small amount of time my car was there. Its ok but could be mentioned at the time of booking.

But after having read the reviews from many people, I suspect I was just lucky that things went well for me. I had always been wary of 'meet & greet' arrangement as you never know if the driver turns up on time or does not turn up at all, then what do you do with your car. It was ok for me this time but I'm still very sceptical.

DO NOT USE !!! They use third parties to park your car so you don’t know who’s got it , I arrived back at Heathrow to be told my car had been vandalised while in secure compound and was now un drivable, tyres slashed etc , 3k worth of damage !! I found compound gate wide open, office open and all keys available for anyone to walk in and help themselves, I was there for half hour and nobody turned up could have took any car I wanted, wedealmeetandgreet took no responsibility saying they are just an agent!!!
Use at your own risk

Manchester Airport NIGHTMARE! Waited an hour for them to collect the car and they were unprofessional and discourteous. Upon my return on the 24th, they confirmed my car details and said that they would be meeting me at the meeting point within 20 minutes. After an hour I rang them only to be told that they could not locate my vehicle! After numerous phone calls to them and their head office in London, I was told that I was wasting their time. I then went to the police who advised me to take a look at their parking facility. It was a muddy field in the middle of a farm! I finally returned on the train. The car has been repoorted as stolen and it is in the hands of the police. I will be contacting trading standards as well. DO NOT USE THEM. THEY ARE UNPROFESSIONAL, ARROGANT AND A BUNCH OF SCAMMERS!

Don’t use their service. They have lost our car. They are bunch of scam, rude and unprofessional. Take my advice black list them. We are in the midst of taking legal action against them

The whole company is a joke. They somehow scratched the hood and pillar of my car. Then they parked it somewhere under a tree so in two weeks it was covered in sludge and buds. It was their strategy to cover the damage. Upon the pic up their response was: 'we could not do it'! So unless it is seriously damaged, light bumps and scratches considered minor and not a problem at all. I have contacted the customer service several times and their usual reply was 'we are investigating the case'. 10 days, then another 10, and so on... with the hope that you will give up and forget. Expenses for the repair to be recovered through the court. This does tell a lot about the company.
What Meet & Greet says is "we are just booking agents". Likewise, the actual provider 24/7 said that they do not deal with any cases and you must contact M&G to resolve any issues. They have created a very smart loop of NO-NO responsibility, so they just ping pong you from one side to another and either side is not liable for anything.

Awful Service. DAMAGED MY NEW CAR. We went on holiday and used their Meet and Greet Service. They ran the service through Park Direct Gatwick Ltd and they ruined my new car, collected only 5 day before! They curbed the new alloy wheels, causing £350 worth of damage, returned the valeted car in such a dirty/muddy condition it appeared to have been parked in a field or on a farm yard. The staff were rude and we waited 35 minutes to leave the 'meet and greet/ car and waited for 1 hour and 30 minutes at 2.30am with 3 young children to discover their total disrespect for us and our new car. Disgusting service and behaviour. I tried to call them about 10 times and they would never discuss the matter. AVOID AT ALL COSTS, SCAMMERS

Horrendous. Left me, a single woman, alone in a car park for 50 minutes at 3 o’clock in the morning. When I phoned to find out where my car was the man said he’d find out and hung up. I phoned back and no reply. I phoned again and no reply. I phoned again and withheld my number. Man answered immediately! He then said he didn’t have my car which really scared me. Then he found my car and said 3-4 minutes. Eventually the car came. Man said fire at end of road and really busy. What a load of rubbish - definitely not busy as no pick ups or drop offs in 50 minutes that I was there. They are liars, they are rude and I will never ever use them again.

Would never use this company again. Dropping off there was nobody there; someone arrived to take it after around ten minutes. Picking up was worse, at 3:17 in the morning we rang to be told there’d be a 30 minute wait, at 4:00 we finally got our car. To add injury to insult we had to PAY to get out of car park!! Pick up and drop off is from a car park, not outside the terminal, not what it says on the paperwork. The car came back covered in mud and the inside driver floor also covered in mud. Cowboys!!

DISGUSTING SERVICE! DO NOT USE THIS 'AGENT' !

DO NOT FALL FOR THE FACT THEY ARE AGENT AND HIDE BEHIND LAYERS OF CONTRACTS ETC. ALL JUST A CON FOR THEM TO USE THIRD RATE CHANCERS (POSSIBLY A BAND OF A FEW GUYS PARKING CARS WHEREVER THEY CAN). THEN MAKING A MARGIN.

TRIED TO CON US OUT OF MORE CASH ON COLLECTION AND THRASHED OUR CAR ABOUT ON MULTIPLE UNNECESSARY TRIPS WHILST IN THEIR CARE

1. The collection driver attempted to con us out of £20 in cash. We'd purchased a new car and was told this was an 'admin fee'. This was despite us having informed the booking office of the change of car two weeks prior (them telling us no fee was necessary). Of course we recognised this was a con and said that if indeed we were contractually obliged to pay, then they could invoice us and we'd settle it formally this way.
2. The driver drove our car erratically and well over the national speed limit (89 mph).
3. It was parked at a roadside for the day, then moved (via a very indirect route - clearly used as a get-around vehicle) to a back yard type location where I very much doubt any secure facilities existed.
4. Prior to collection the car was moved to a residential address in the early hours of the morning.

Items 2 to 4 are known as the car has an advanced tracking system (like many modern cars...) connected to an app on my phone. Indeed I have all of the addresses where the car was parked. So if I don't hear back I may be forced to go to these addresses directly in an attempt to settle my claim. I shall also be contacting the police with respect to two possible criminal offences: (1) attempted extortion and (2) speeding in excess of the speed limit on a public highway.

I've contacted We Deal Meet and Greet on multiple occasions with this complaint (with clear referencing) over the course of about four weeks. They originally said they'd pass this complaint on to whomever the parking company was but despite multiple chasers, nothing back.

Whilst 'We Deal Meet and Greet' state they are an 'agent' and may try to hide behind this fact, I hold them wholly accountable for the service. They should vet their third party providers and ensure relevant controls are in place to ensure good quality.

Do not use this company!

Upon return to Bristol airport, on time, we rung for our car to be returned as per instructions whilst waiting for luggage. 15/20 minutes is quoted.....
Initially, we had to leave three answer machine messages and got lucky on our 4th call some 15 minutes after our first call, only to be told that our car would be with us in about half an hour.
After waiting at the specified picking up zone for more than half an hour, another two unanswered messages prompted a return call to say our car would be another 10 minutes.
Ultimately, over an hour later, we received our car, no apology....and hence our review. DO NOT USE

We have just returned from Cyprus and used this company to park our car at Gatwick. We arrived at the car park and went to the advised floor to find that they have no actual allocated spaces. Subsequently I drove around and around a short stay car park looking for both an operative (he was on his own with no real identifying garment) and said we had just missed the last space. Eventually we found one. Other operators at airports have allocated spaces in which you park and check your car in. This lot seem to just turn up and hope you find a space so that they can take your car from you.

On our return I called the number to be told that it would be 25 minutes and then the car would be delivered. After 45 minutes I was still waiting, as were many other people at nearly 3am. A couple waiting with us had been waiting longer and told us they had a tracker on their vehicle and could see it was stationary very nearby, so could not work out why it had not been brought. Eventually after nearly an hour we got our car.

The attendant (dressed in a hoodie and jeans) gave us the exit ticket for the car park, which it turns out that they hadn’t paid, so we could not exit until we had. Other companies of course do pay the fee and one assumes have an arrangement with the airport, as they have spaces that they hire from it.

Never again will I use these unprofessional and frankly dodgy feeling people. In future I shall stick to a reputable firm like others I have used in the last. I would advise you to steer well clear.

Will NEVER use these cowboys again.
If I could give them 0 stars i would.
Recently travelled to Turkey from Bristol airport.Was told on the paperwork to ring 20 minutes before arriving at the airport so they would be there to meet us.Never happened.Was ringing for 25 minutes with no answer and was already at the airport when they eventually answered.Told the guy who turned up i was unhappy about the service so far only to be meet with a mouthful of abuse and threatened not to take the car.The single rudest man i have ever met.I then had worries during the holiday what was happening with my car while they had it in their possession.My fears were realised on pick up.Drive a couple of miles from the airport when my dashboard lit up like a christmas tree with many faults displayed,which were definitely not there on arrival.No sense in fighting it because it will only be denied, but i know the pig who took the car did something to it as its just to much of a coincidence.Also,the brand new mats that were in the car were filthy with mud when i had it back.
USE THESE AT YOUR PERIL!!!
A bunch of absolute cowboys who clearly have no respect for their customers or their customers vehicles.

Please never never use these to park your car. I booked through these at Heathrow in August and they used central airport parking who you must also never use. When they returned my car it had scratches on the wings and both doors down both sides. They guy said it was done by bushes when they moved it but someońe has run a key down it and probably used my key to do it! They admitted liability at the time but despite numerous emails I am still waiting for how they propose to repair the damage. I gave them one star but that is one too many!! Again please do not use these, they shouldn't be trading. I had this email from Kazmi but nothing since and I won't be holding my breath

Hi Paul
Thank you for your email. Firstly I would like to express my deepest apologies for the service you have received. As a booking agent we work closely with our clients and customers to ensure a positive outcome is generated from any issues, therefore we have taken your complaint on-board. In order for us to forward this compliant we would require images of the damage your took whilst at the airport please send those images to us so we can forward those to central airport parking. 
    Thank you,

    Kind Regards,

     Kazmi

   Customer Service Team

Customer Services | Sales & Customer Relations

We Deal Meet & Greet LTD 

T: 0208-4326388  | 

Well I have just tried calling we deal meet and greet to speak to Kazmi and surprisingly it rings twice, goes to 'on hold' music and after a couple of minutes cuts off.

Unfortunately there isn’t an option for no stars.
We booked our airport parking through this company although it was a completely different named place that came to collect and store our car. Drop off at the air port went without a fuss. Collection of our car afterwards was a complete and utter shambles, I phoned the company when we got off the plane knowing they would take longer to come than they say, they told us to ring back when we had gone through nothing to declare. I know honed back once we had got our luggage bearing in mind this was at least 40mins later as problem with baggage. They said they were setting off and would be there in 5-10 mins. Got to the meeting point and no sign of our car so ring again - they hadn’t even set off. After another 30 mins someone arrive ...... with the wrong car!!! They had to go back to the car park and come back with out car no apology no nothing , trying to get hold of someone in charge is a complete waste of time they make themselves uncontactable. We had with us a 5 & 4 year old girls kid a 6 month old baby and waited around 2 hours for our car to be delivered. Still trying to get my money back from them due to this shocking service. DO NOT USE!!!!!

The management are absolutely useless. When we delivered the car, we gave them 25 minutes as instructed, no one that knew about the car was there to meet us. It was pure flute that someone was just dropping their car and the representatives could take our car.

When we landed we called to be met with some arrogant man and told I would have to wait 45 minutes for my car to be delivered. I asked why this was and overheard a conversation between two colleagues asking what time I had booked for (19.30 was the booked return and I called at 19.10) to hear one telling the other who was on the phone just to tell me the car would be there in 30 minutes. I asked your operator to confirm that they would be there in 30 minutes and again why he had originally told me I would have to wait 45 minutes. In response the person not on the phone grabbed the phone from his colleague and told me that he had no tim to talk to me on the phone to go away and that there were other people calling he had to deal with and then put the phone down on me.
I was left aghast, I have two young children and believed I had booked a service that would be affixing and mean my children would not need to wait for a long time in a car park for the car to arrive.

As expected the car did not arrive in 30 minutes and we had to call again to be be told unapologetically that the car would be a further 7 minutes.

The people that take care were kind and helpful but the management on the end of the phone need sacking!
Stay away if you want a reliable service.

In spite of calling exactly 30 minutes before arrival at the Terminal.
No one was there so I had to proceed through the barrier and after 7 unanswered calls finally having got a reply someone arrived after 20 minutes (I was told 10) this cost an additional £7.50 in parking fees.
Ugh!!!!

Not happy about the extra £15 charge that I was asked to pay when I dropped off the car
No receipt issued