Terrible experience and I felt like an idiot just minutes after I booked, as all the “good” reviews were on the booking platform. This is clearly a scam. I cancelled immediately (having taken out thei... See more
Company replied
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Terrible experience and I felt like an idiot just minutes after I booked, as all the “good” reviews were on the booking platform. This is clearly a scam. I cancelled immediately (having taken out thei... See more
Company replied
Took 45-50 minutes to deliver car even though airport wasn’t busy , then had to pay £4 exit fee at barrier which we’d already paid to the guy who collected the car. Booking form doesn’t tell you waiti... See more
Two flights cancelled - they do not answer the phone or respond to emails. They say no refunds even though its says 'cancellation protection - yes' on the Booking Confirmation Receipt. Companies like... See more
lost our keys and wont pay for them to be replaced with Nissan issued keys. The company is beyond a joke and trading standards should shut them down immediately. The company has several CCJ's and h... See more
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Gatwick Executive Parking Ltd, Central Court 3rd Floor, Pinnacle, Station Way, RH10 1JH, Crawley, United Kingdom
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DO NOT USE!! On return to Luton we were eventually collected in the wrong car, they said there was a mix up, so drove us to collect ours from a pich black yard in the centre of Luton but it was only the day after i realised it was so i wouldnt see the damage they had done. You can never get a an answer on the phones and had no answer to the email complaint i have made, seem like they can do what they like and get away with it!
Friendly staff, easy booking procedure and easy to use the service
Superb, easy booking process, someone was there to meet us. On return car came on time. Great Experience with them!!
This service is not safe. They receive your car and take it outside the airport to unknown location. I recorded the mileage when I handed the key. After two weeks, I discovered that my car had been driven for 30 miles and its tyres were muddy. Pay extra money and keep your car at professional and secure parking at the airport.
Told both on drop off and arrival at Heathrow T3 the driver would arrive in 30 minutes. Drop off was a 45 minute wait and pick up was a 90 minute wait. Only took 2 hours to get back to Nottingham despite the driver lying saying he was stuck in traffic- will never use again and if you read this I suggest you look elsewhere
I have used their service more than once. Very average service and I had the worst experience recently. As instructed by them I was trying to call this company after collecting my bags at Heathrow. No one picked up a call for first 20 min (mobile or land line). Ultimately when I managed to speak - there was no apology.
Manchester T3 Drop off worked ok, although there was no indication that you pay £4.50 cash to the driver
The Meet and Greet on our return was pathetic, we called from baggage reclaim to give them time to bring the car, but was told to ring again once we cleared customs, which took all of 5 minutes, so called again and was told to go to third floor of the car park it would be 10 to 15 minutes, got there and waited 25 minutes, feeling cold at 3 degrees having just arrived from Ghana at 33 degrees, still no sign, rang again and was told he’s leaving now, another 20 minutes before our car arrived very dirty, and a very apologetic driver explained that they were very busy and only 2 drivers, I asked why it was so dirty, the driver said it was the country lanes!! God knows where it had been kept. This is not Meet n Greet. Will not be using them again!
We used this service at Bristol airport. Collecting car was on time but when we returned yesterday we were kept waiting for 55 minutes, not the 15/20 mins quoted. No apology or explanation, or update while we were waiting. The telephone number just went through to message. Very poor service.
Would say zero, complete scam, they didn't turn up at all, which I'm now grateful for as my car could have been taken anywhere. Used Manchester Airport's own Meet & Greet Terminal 2 and can't thank them enough for their help. Will always use them in the future!!
BE AWARE !!! CANCELLATION FEE IS 15 GBP!!!
After reading these reviews I have decided that lost of 15 GBP is better then scratched car.
I will never ever use this company again!! It would appear they don’t vet the companies they have on their site! I booked meet and greet with “Easy Meet and Greet LHR”.
I dropped it off with them at the drop and go area of T2. They hadn’t got printed paperwork to give me which I didn’t like and the guy promised me that I would get email confirmation of them collecting my car which I didn’t. This niggled me however he seemed pleasant and professional enough. However I arrived back from holiday 10 days later after a 22 hour journey to be told by the meet and greet company that there was “a small issue” and that my car had been impounded by the police!!! I asked why/how this has happened and they claimed not to know, and simply said that their driver was pulled over and police wouldn’t let him drive any further! Emily (the manager?!) told me I had 2 options; 1) go all the way back home to Birmingham to get my V5 for my car so that I could retrieve my car from the impound, or 2) transfer ownership to them so that they could retrieve my car! What a scam!!!! Who in their right mind would transfer ownership of their car!! I called police 101 to check if my car had actually been impounded and they told me airport police impounded it because the meet and greet driver was not insured to drive my car!!! They were prosecuting him! Luckily I only needed my driving licence to release my car as airport police had my car rather than a normal garage depot. DO NOT USE WE DEAL MEET AND GREET OR EASY MEET AND GREET!! I was promised compensation by Easy, but surprise surprise I heard nothing from them after collecting my car!! Ultimate Scammers!!
If I could give zero star I would. Car in shocking condition with large muddy dog paws all Iver my seats. Car interior looked like it was used to transport rubbish. Rude and bad service. They arrived 70 mins late and we're rude and abusive on top of it. NEVER USE THEM!!!
Honestly, after reading the reviews I nearly cancelled and took the train as I was so worried.
Turns out I had nothing to be worried about. We were met promptly by cheery staff.
My car was returned in perfect condition 26 minutes after getting our bag!
I had noted the mileage and it had travelled 6 miles since I left it.
All staff were friendly and professional and I’ll be using this service again.
Only niggle we had was that we had to have £4.50 handy for the guy who collected my car so he could get out of the car park. I don’t usually carry cash so it was lucky that I had a fiver.
Do not use it at all. ZENITH AIRPORT PARKING Booked 1 week at Heathrow t4, dropped my car and came back without phone adapter which is over £100, they've done about 100 miles driving my car mad, fuel consumption was really high that means they revved the shhtt out of it. Also tyres and side skirts full of mud. Wedeal use zenith as third party. Stay away unless you don't care about your car.
Please do not use. I left a small pouch containing £35 to £40 in coins in the centre storage compartment of my car which I tend to use for parking fees etc. Upon collecting the car after a eleven day trip from. Heathrow airport we realised the money was gone. When I contacted customer service I was told by Ali that they don’t accept liability for any cash or coins left in the vehicle.
Other than being on time the service was terrible!!
Car returned looking like it had spent 6 days in a farmers field. Full of mud and leaves!
Inside mud in both foot wells, dried in foot prints and up the door!
Left the car with 90 miles of petrol returned to just 20miles panicking finding a petrol station at 4am!!
Delivery man showed no interest when I showed my disgust at how the car looked!
Have to say used this service before but did go for the cheaper version, never again!!
It was Manchestermeet&greetairport parking. Symbol shows a yellow and white hand together, keep well away !!
1 star is as low as you can go small print says to call them 30 minutes before arrival missed that called asap took 38 minutes before they were there, very few checks and they disappeared. On returning followed the instructions rang after collecting my bags and it was 55 minutes before they were there. When they did arrive just gave me the key and disappeared to dark to check the car and no point anyway he was know where to be seen
Never use them unless you want to throw money away. I've never experienced such bad service as well as loss of goods. They are still not getting back to me since August. Now when I communicate on chat on their website they tell me to contact the company direct. I can't get hold of Park Direct, I'm not sure who is worse. You book and pay via Wedeal Meet and Greet but when there is a problem they just ignore you. I will never use either company again.
If i could leave zero stars I would. My flight came in 1 hour and a half early and they refused to return my vehicle until the time. RICKY was the rudest human being on the phone and has no right working in customer service.
This company is unprofessional and Heathrow airport should discontinue any permission they grant them to operate.
NO WHERE DOES IT SAY IF YOU ARRIVE EARLY YOU WILL BE HELD HOSTAGE. The only instructions are to call when having collected your bags.
Rude and appalling service
Do not use.....
Arrived Gatwick airport on the 26th September around 3:00am, everything was fine up until a week later when we realised that stuff was stolen from our car, I emailed the company for them only to deny everything, due to a delayed flight even though we arrived on the same day we were made to pay a extra £10 charge?? After waiting nearly a hour for the car to be returned to us only for them to say that the car was on the way And didn’t know how long it would be. They also told us that the car would be in the same car park that we left it in only to see the driver driving the car back in to the car park!
So not only did they steal from us and lied to us , they scam the hell out of you. Bad company I advise not to use, next time I will pay the extra and park elsewhere where I no my car is safe and secure
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