www.wedealmeetandgreet.co.uk Reviews 

611
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Terrible experience and I felt like an idiot just minutes after I booked, as all the “good” reviews were on the booking platform. This is clearly a scam. I cancelled immediately (having taken out thei... See more

Company replied

Rated 1 out of 5 stars

Took 45-50 minutes to deliver car even though airport wasn’t busy , then had to pay £4 exit fee at barrier which we’d already paid to the guy who collected the car. Booking form doesn’t tell you waiti... See more

Rated 1 out of 5 stars

Two flights cancelled - they do not answer the phone or respond to emails. They say no refunds even though its says 'cancellation protection - yes' on the Booking Confirmation Receipt. Companies like... See more

Rated 1 out of 5 stars

lost our keys and wont pay for them to be replaced with Nissan issued keys. The company is beyond a joke and trading standards should shut them down immediately. The company has several CCJ's and h... See more

Company details

  1. Vehicles & Transportation

Written by the company

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1.1

Bad

TrustScore 1 out of 5

611 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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(611)

1 review in the last 12 months

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Rated 3 out of 5 stars

Credit note Sorted

Trying to cancel and get a credit refund and although they say done - can not view it

Now received in full and ready to use when needed -

Good company to deal with and always a good service - excellent

May 10, 2020
Unprompted review
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Reply from www.wedealmeetandgreet.co.uk

Thank you for your comments. The GamBear Casino Team values every customer perspective.

Rated 5 out of 5 stars

A good fair ,company

A good fair ,company offering a great convenient service
Highly recommended

May 5, 2020
Unprompted review
www.wedealmeetandgreet.co.uk logo

Reply from www.wedealmeetandgreet.co.uk

Thanks for the high recommendation! We’re glad you found our service convenient and fair. Appreciate your support! The GamBear Casino Team

Rated 5 out of 5 stars

Immediately replied to my email…

Immediately replied to my email explaining that our holiday had been cancelled due to Covid 19.
They have offered a credit note as refund gesture and I’m happy with that.
Thank you so much.

May 4, 2020
Unprompted review
www.wedealmeetandgreet.co.uk logo

Reply from www.wedealmeetandgreet.co.uk

Thanks for your understanding! We’re glad we could offer a quick solution with the credit note. Appreciate your support!

Rated 5 out of 5 stars

I had a non-refundable booking

I had a non-refundable booking, but my flight was cancelled due to the virus. This company offered me a credit note valid for a year. Well done in going beyond the contract.

April 24, 2020
Unprompted review
www.wedealmeetandgreet.co.uk logo

Reply from www.wedealmeetandgreet.co.uk

Thanks for the kind words! We’re glad we could offer a flexible solution during these uncertain times. Appreciate your support!

Rated 5 out of 5 stars

Quick and personal

A very quick, personal and reasonable response to my request to cancel parking in May due to Coronavirus - accepted a credit note usable within 12 months, thanks Sam!

April 21, 2020
Unprompted review
www.wedealmeetandgreet.co.uk logo

Reply from www.wedealmeetandgreet.co.uk

Thanks for the feedback! We’re glad we could provide a quick and reasonable solution with the credit note. Appreciate your support!

Rated 5 out of 5 stars

Booking cancelled due to the Covid-19…

Booking cancelled due to the Covid-19 restrictions enforced and although a non refundable booking we were offered a credit note straight away. A prompt response with an excellent outcome. Thanks.

April 13, 2020
Unprompted review
www.wedealmeetandgreet.co.uk logo

Reply from www.wedealmeetandgreet.co.uk

Thanks for the feedback! We’re glad we could offer a prompt solution with the credit note. Appreciate your understanding!

Rated 5 out of 5 stars

It was necessary for me to cancel/delay…

It was necessary for me to cancel/delay a booking due to the corona virus outbreak. I could not praise high enough the help I was given nor the prompt attention given to the matter

April 8, 2020
Unprompted review
www.wedealmeetandgreet.co.uk logo

Reply from www.wedealmeetandgreet.co.uk

Thanks for the kind words! We’re glad we could help you with a prompt solution during these times. Appreciate your support!

Rated 1 out of 5 stars

Totally rubbish

Totally rubbish, took 4 hours to return my car only to find the catylitic converter had been stolen!
Their ideal of dealing with this issue is to hang the phone up.
Poor customer service and no security for your car, use them at your own risk, I did and I hate myself for trusting them!

April 4, 2020
Unprompted review
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Reply from www.wedealmeetandgreet.co.uk

The GamBear Casino Team sincerely appreciates you taking the time to share your thoughts.

Rated 1 out of 5 stars

Shame on you

Shame on you! You have received so many complaints about CENTRAL AIRPORT PARKING LTD that you should have stopped working with them! It took them:
a) one hour to meet me ON THE DAY of my flight!!!
b) I called them a number of times just to hear that "someone is on their way and will be there in 5min"! That went on for appr. 50min!!!!!
c) I had to book parking with another company while on the 4th floor of Heathrow parking terminal 5!!!!!!
d) Before booking I talked with someone who turned up with no security vest asking around for a car. Even when I asked him if it is my car he said he wasn't there for my car. Once I booked my other parking he came to me and said he is there to pick up my car!!!!!
e) They never gave me back my money even though I did not use their service!!!! I had to pay additional money another parking company on site…
DO NOT USE THIS COMPANY IF THEY WORK WITH CENTRAL AIRPORT PARKING LTD. Apparently even the name is misleading! They just exploit the name leading someone to believe that they are the "central" airport parking! Having complained I was completely ignored by CENTRAL AIRPORT PARKING LTD which uses this company for booking purposes! I almost lost my meeting I could have lost my flight!!!!!!

PS. I am posting this after giving them enough time to make good and compensate me for the money they stole from me and the money I had to pay because of them! That is all I asked for!!

April 2, 2020
Unprompted review
Rated 1 out of 5 stars

Complete exploitation!

With flights cancelled due to the coronavirus; this company has decided that no refunds are necessary; therefore pocketing the money. The staff were also rude and rang off twice - DO NOT USE - especially in the current climate where everyone is vulnerable to exploitation - and they WILL exploit you!

April 2, 2020
Unprompted review
Rated 1 out of 5 stars

They just could not care. ZERO customer service. Use another company. Please.

Understandable, during these scary times (COVID-19) we had to cancel our holiday.

I contacted 'We Deal Meet and Greet' and requested a refund. Following numerous emails to them they finally replied. Because i had not purchased their cancellation cover they were not going to refund me any money.

During these unprecedented times companies need to be more understanding of the very sad times everyone is going through at the moment.

I should have looked at their very BAD customer feedback reviews on 'Trust pilot' 65% before booking your services – then I would have known in advance - my mistake.

PLEASE DO NOT MAKE THE SAME MISTAKE AS ME.

DO USE THIS COMPANY.

March 27, 2020
Unprompted review
Rated 1 out of 5 stars

Phoned from Egypt 10 hours before to…

Phoned from Egypt 10 hours before to let them know we would be arriving early at Gatwick as on a rescue flight . Phoned once we landed as instructed to be told we would have to get a taxi to compound as owner of business and caught coronvirus and his staff wouldnt drive . Bloke i spoke to was rude and after i asked him how to get to compound he said he would send a taxi but we would have to pay for it £14 ,but would get a refund , said he would phone back with a pick up point , didnt phone and so i called again , bloke was really rude and said meet taxi outside Premiere Inn North Terminal asked what taxi it was and he put phone down . Went to meeting point waited for 20 mins and then called back and asked where taxi was . He said it was a black Jeep which was parked outside however it was not a taxi but a normal car which took us to the compound 15 mins away but still charged the £ 14 . I only had a £ 20 note he obviously didnt have a any change as he wasnt a registered cabbie , with no licence and not insured for taking fare paying passengers . Absolute joke of a company but i guess you get what you pay for , wondered why it was cheap to book now i know why Good luck if you use them i wouldnt .

March 22, 2020
Unprompted review
Rated 5 out of 5 stars

We used the park and ride at Heathrow…

We used the park and ride at Heathrow and were impressed with the service. Polite, efficient service in both directions. We had to change our return at the last minute and this was handled brilliantly. Half the cost of Heathrow's on site parking and only 5 minutes further away in Slough. Would recommend them.

March 22, 2020
Unprompted review
www.wedealmeetandgreet.co.uk logo

Reply from www.wedealmeetandgreet.co.uk

Thanks for the high recommendation! We’re thrilled to hear you were impressed with our efficient service and flexible handling of your return. Appreciate your support! The GamBear Casino Team

Rated 1 out of 5 stars

Cancellation and no refund

Two flights cancelled - they do not answer the phone or respond to emails. They say no refunds even though its says 'cancellation protection - yes' on the Booking Confirmation Receipt. Companies like this should realise that when thing return to normal and people start flying again the short term view of keeping the money will come back to bite them. Hopefully new customers will read these reviews and get the message - DONT USE THIS COMPANY.

March 20, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT EVER USE THIS COMPANY

DO NOT EVER USE THIS COMPANY. (I use the name company loosely) What I would like to call it would be removed from the internet!

It took them over 1 and a half hour to pick up my car from London Heathrow, even though we were instructed to go to short stay parking, top floor and wait. We were late for our long flight!

On return it took them over 3 hours to bring us our car back. I called and spoke to some low life that said he was in bed, then hung up. Them after 15 calls to the number we had he answer the phone with " yes" only to be told at that point that on Sunday they don't have many drivers. That must be my fault?

At 1 stage i wasting to call the police as I thought they have stolen my car?

3 Hours after the first call someone got the car to the drop off point. All this time me and my family had to wait outside in the frost and wait.

Don't use this joke of a drop off service. It would be quicker to have your car towed away then get it back from the police!

They should be shutdown and never aloud to reopen even in a different name.

March 19, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. Rude staff. They don't inform you that you have to pay for the parking tickets on top of the service. Also, when I was picked up I had to pay £15 additional fee that was not part of the contract, because my flight landed early. They would only accept this in cash. They picked me up in the drop off zone, so whilst this was happening the airport staff were trying to escort them out of the area. These guys use agents so they don't take the blame, but it is their service and they are responsible for all customers. Do not use them.

March 13, 2020
Unprompted review
Rated 1 out of 5 stars

Rubbish service poor instructions and…

Rubbish service poor instructions and had to wait 20 mins to get car collected and 40 mins when I arrived back even though they had the flight no
Also they make you pay £10 extra in car park fees but don’t warn you.
DONT USE THEM THERE ARE BETTER COMPANIES

March 7, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT TOUCH THIS COMPANY

DO NOT TOUCH THIS COMPANY - BE WARNED
THIS RATING SHOULD BE MINUS THEY ARE WORSE THAN BAD
I booked and the company confirmed was Easy Meet and Greet (Easyjet so I thought, looked very convincing clearly) - you are not booking with them at all.
Called 30 mins way from arriving, there was no one at Terminal 4 on arrival, it was early Saturday morning and very quiet. Rang and told they would be another 30 mins, when I said I had called already the answer was "If you can't be bothered to wait go and book with someone else" - RUDE AND PUT THE PHONE DOWN ON ME SEVERAL TIMES. After 20 calls they finally arrived 1hr 15 mins later (1 hr 45mins from the first call)- I was last to check into an International Flight. I tried to book with another company whilst waiting, but no one could offer space for 25 days.The company that finally collected the car was CAP (Central Airport Parking), not Easy Meet and Greet. I asked the driver to take pictures of the car and also note the mileage as this was not going to happen otherwise.
On return it was the same dreadful service, it took 1hr 20 mins to bring the car and on inspection the car was damaged on the front. I spoke to the CAP office - they have no incident forms to fill out and the driver did not want to be involved and walked way. I was asked to email pictures of the damage, guess what no response so far...
I have spoken to We Deal Meet and Greet who said they would be contacting me and following up as had heard bad things too - guess what NOTHING.
Apparently the Manager Adam from We Deal Meet and Greet would be in charge of chasing and sorting out the situation - 1 week later I am still waiting to try to speak to him....

DO NOT TRUST OR BELIEVE A WORD.
Seems there are too many other people who have experienced this same situation. This company should be shut down.
I have warned all my friends, business colleagues and will be taking this further

March 4, 2020
Unprompted review

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