Ryan is great, always helpful and sort things out quickly! Really appreciated! Best energy company so far and really easy to get things sorted! A proper customer service!
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I had some issues that arose, all the team members on the phone were friendly (sorry, I didn't get names) and gave me clear information about how I could escalate an issue I had. This was then taken o... See more
Company replied
I was experiencing issues with my billing, however Farhad at Welcome energy really went above and beyond to get to the root cause of the issue. He got back to me by the end of the day which isn’t the... See more
All three people I spoke to on the phone were very helpful. Ryan was very fast in providing the invoices I needed from the electricity account for our flat.
Company details
Information provided by various external sources
Welcome Energy work on behalf of communal network suppliers throughout the UK to provide Metering and Billing Services for a range of utilities in domestic and or commercial properties connected to a district heating system or communal heating system
Contact info
7-9 Stafford Road, SW6 9AN, Wallington, United Kingdom
- 020 3744 9518
- help@welcomeenergy.co.uk
- www.welcomeenergy.co.uk
4.1
Great
131 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The online portal is terrible its like…
The online portal is terrible its like they are trying to make using them differently. I've unfortunately been required to use them for 4 years and I have only ever had problems. The email help is terrible the only option is to call them and stay on hold for hours.
February 4, 2021
Unprompted review
Great Customer Service
Welcome Energy have great customer service and are fantastic at problem solving. We've dealt with many billing companies by WE are by far the best we have dealt with.
October 6, 2020
Unprompted review
Excellent Customer Service!!
I have only ever received excellent customer service from welcome energy and thought it was time to let everyone know. I have had no issues with receiving bills and when I need support, they always answer the phone quickly. Very happy overall and would recommend
October 5, 2020
Unprompted review
Statement ALWAYS wrong
Have been a customer or Welcome Energy for just over two years, when our management company imposed the change on us from our previous provider, Switch 2, who I could never fault in 10 years of service.
The quarterly statement from Welcome Energy has always been wrong, every single time. Okay there might have been one exception, aside from that, the statement has always been misleading or just plain incorrect. If I wasn't a complete data geek and never bothered to check, I might be out of pocket by hundreds of pounds by now. Each quarter, either the closing account balance is either completely wrong, or it's actually correct but the detail on the statement is so ambiguous it's hard to understand how they calculated it.
To their credit, every time I email to complain, their staff are helpful, polite and apologetic and issue a credit note and/or replacement statement eventually, but even these need checking in detail. It all just gets really confusing.
They blame their "software" for the bad statements, and are forever claiming that they are waiting for a software upgrade. They appear to have been waiting over two years.
This is consistently the worst utility company I have ever dealt with.
October 2, 2020
Unprompted review
Reply from Welcome Energy
Hello, we're really sorry to hear this. Please contact us on the phone or email us: help@welcomeenergy.co.uk so we can resolve this as soon as possible for you.
Kindest regards,
The Welcome Energy team
Zero Customer Service or Help Provided!
Our meter was faulty (not the company's fault), however they refused to help us out when it came to trying to rectifying the solution of them forcing us to pay above-average bills.
Customer service was almost non-existent, if we hadn't have been honest enough to contact them in the first place they wouldn't have even known we were there and would have been supplying hot water/heating for free.
Not a clue!
February 3, 2020
Unprompted review
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