Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more
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Company details
Written by the company
Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.
Contact info
Cibyn industrial Estate,, LL552BD, Caernarfon, United Kingdom
- 01286662950
- customerservice@welcomefurniture.co.uk
- www.welcomefurniture.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Fantastic service.
Fantastic service.
Delivery men were fantastic great customer care and very happy with Furniture.
5 Stars
Man who delivered my furniture was both…
Man who delivered my furniture was both respectful and professional. He was on time and very polite
What a breath of fresh air this company…
What a breath of fresh air this company are. From the ordering to the delivery the customer service was amazing. It was even delivered early .
Super service
Their. Updates were wonderful and the delivery men were extremely helpful and delivered the two pieces to the actual room. Best delivery I’ve ever had, thanks
Care and attention, with a professional attitude.
Five items of bedroom furniture delivered today on time as stated. Dressing table, Two five drawer cabinets, a bedside three drawer cabinet and a Two drawer Wardrobe.
The two lads that delivered were very friendly, polite, professional and showed respect for my property.
Thank You.
Amazing delivery and customer service.
The furniture is just what I needed. They were already assembled, I only needed to put the handles on .
The delivery was amazing, the delivery fits in with my daily routine.
I have no complaints and would easily recommend this company.
Superb.
Superb.
Delivery drivers very helpful and friendly.
Excellent service. Would highly recommend.
The two guys who delivered our wardrobe…
The two guys who delivered our wardrobe were excellent. They couldn't have been more helpful.
Took it upstairs and unpacked it.
Thank you
Exceptional service & quality products …
Exceptional service & quality products … the delivery drivers are second to none and a credit to the company . Highly recommended
Super early delivery which was perfect…
Super early delivery which was perfect for me. Lovely fellas and very helpful. Helped me with packaging and took to my rooms of choice. Would highly recommend. Thanks guys. A+5***** 😊😊
Highly recommend this company
The 2 delivery guys were great, and work so hard.. They had left home at 3am and weren't expecting to get home much before 9.30pm and were off again the next day at the same time. A big shout out to them (sorry I didn't ask their names)
The furniture is of good quality & amazingly the screw holes matched up! Very pleased with the colour too!
Highly recommend this company not only for the furniture but tye delivery guys too.
very helpful delivery drivers polite…
very helpful delivery drivers polite and did exactly what i asked unwrapped the furnitue and took away packaging nothing was too much trouble excellent !!!!
Absolutely top class service
Absolutely top class service.
Delivered on time with due care for the goods and home they delivered too.
Very helpful lads who went above and beyond. Couldn't recommend them highly enough. 5 star treatment 👌
Kept me informed all the way
Kept me informed all the way, delivery people were great. I have just unpacked and it was in perfect order. Packing was above and beyond, excellent! Love my dressing table.
Polite delivery drivers took all…
Polite delivery drivers took all packaging away with them lovely piece of furniture to match my other furniture from this company ....
Not a great experience so far
Not a great experience so far. Poor customer communications - very vague. Delivery failed Tuesday - reasons ‘other’. Had to call to re-book. Very abrupt response - “we’ll select a new date and contact you”. Quite frustrating as one day of work already lost, no idea as to when to expect the items to arrive and previous furniture now disposed of. All other items delivered by DFS promptly and no issues - great communication. This seems to be the only item outsourced for delivery.

Reply from Welcome Furniture
Today my wardrobes were delivered nothing was to much very friendly and helpful this…
Today my wardrobes were delivered this morning by two very kind and friendly delivery drivers nothing was to much for them they took both of my wardrobes upstairs on the third floor I definitely would recommend them and they replied to my emails very quickly and promptly. I will definitely buy from them again and recommend them to friends and family.5*****

Reply from Welcome Furniture
Excellent service/delivery and items…
Excellent service/delivery and items are fantastic... brilliant!!!

Reply from Welcome Furniture
Unacceptable
Delivered very late, no communication, half the order missing!
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