Welcome Furniture Reviews 560

First class delivery no problems very curtious one of the best delivery I have had on time and kept well informed

Placed an order with Bensons for Beds for a triple wardrobe with a full length mirror and set of bedside drawers and the order was to be fulfilled by welcome furniture. When the delivery came the single unit for the wardrobe was completely smashed to bits, the double section of the wardrobe was slightly different to what was ordered and there was no mirror on the door. I contacted Welcome Furniture who were fantastic and arranged for the damaged unit to be replaced and to send out a replacement door with a mirror. The replacement unit arrived a couple of weeks later, the unit that arrived was again slightly different to what I had ordered but acceptable but the replacement door was the incorrect door.
The very nice and polite delivery drivers took all the details and arranged that the correct door would be ordered and delivered soon.

I have had now had 6 attempted deliveries of the same door that has been wrong every time they come to fit it. I have had to arrange to be home from work for deliveries 6 times for them to turn up every single time with the wrong door. Customer service have been great and the delivery drivers are lovely but I have no idea how a company can continue to send the same door hundreds of miles over a 2 month period without doing a basic check.
Asked them not to bother trying a seventh time and will just go and buy a mirror at my own expense as its cheaper than taking time off work again!

This delivery company delivers furniture from TJ Hughes,two of the delivery men who work for this company have caused me stress I don't need,they were very rude to me because my wardrobe wouldn't fit through my flat door saying I should have used a tape measure,I don't have a tape measure,their attitude towards me was disgusting,I told them I didn't know it wouldn't fit through my flat door and I ordered it two weeks ago,I cancelled it because it wouldn't fit through my flat door and they lied on the receipt saying I thought it would be flat packed,i knew it wouldn't be flat packed,they also lied saying I was going to attack,their attitude towards me was disgusting and they were very rude to me and I wasn't happy they tried to turn it around on me by telling lies about me on the receipt,they were later than they said they was going to be in their text message and they never told me they were going to be late,I thought that was a disgusting service,they should be sacked,I have a disability and I have health problems and I don't need the stress,in future if I order furniture I will be making sure they don't use this delivery company,they told me they had to drive all the way from Wales and they wasn't delivering to anyone else who lives in my area giving me a load of attitude saying I could be charged for something that doesn't fit in my flat door even though that's not my fault.

Delivery communication is brilliant keeps you updated has &when the product or products are going to be delivered tracking the vehicle was excellent the gentleman were professional and polite,and helpful.

delivery men very polite and helpful I am very happy with the wardrobe I have bought much nicer than I was expecting

What a brilliant service. Fantastic communication, exactly as expected. The delivery guys were incredible, so helpful with a difficult delivery up very tight stairs. They could not be more helpful. The products delivered were better than expected with great wrapping. Can not recommend them enough. Thank you.

Awful. I booked a day off work which was also my birthday & on the day received a text, not even a phone call at 10am to say delivery cancelled due to a 'system error.' They suggested delivering the next day which I couldnt do as id already taken a day off work.So one week later it was delivered (4 weeks after order)
Guys delivered and it was a struggle getting in due to door frames but they did persevere. Communication was also difficult & they spoke between themselves which i couldnt understand or contribute to. All packaging & bits left so im now going to the tip. So much for paying the extra for already assembled. Never again.

Delivered early! Great service. Nice delivery team. Highly recommend

Excellent delivery service, the two delivery men could not have been nicer hence 5 star review

Helpful cheerful and on time absolutely fabulous service thank you so much 😊

Great Service! Shout out to Nev and Paul for being so helpful. 👍🏻

Two lovely delivery men, helpful polite quick service , excellent service thanks

My wardrobe was safely delivered a little later than should have been but they did phone me to let me know.

the delivery men did do a good job getting it up the stairs with out any mishaps so all good

Excellent service furniture was well packed, The bedside cabinets look really good, the delivery guy’s were polite and friendly I would definitely recommend Welcome Furniture.

Excellent service. My parcel was as it should be. Delivery was on time. Very polite delivery men. Thank you so much.

Very polite and helpful delivery men. Thank you

I was extremely impressed with my purchase. The service I received from beginning to end was absolutely seamless. It was easy to order and the communication was second to none. I am extremely happy.
Thank You. Eve Harris

Delivered on time kept me informed as to when delivery would be etc chest of drawers really good third set I've had so far well made

Efficient delivery. The two delivery blokes where very nice, frendly and made a excellent job of the delivery. The furniture looks great in my bedroom.

Just bought wardrobe, it looks lovely well made, so pleased with it. Delivery men put it where I asked, they removed packaging and put handles on door. Can’t praise them enough