Welcome Furniture Reviews 

Good quality furniture ready to use. Delivery was communicated by text at two different points in time and the second time was spot on.

Great delivery, Two lovely Welsh boys, polite and efficient,all delivered to room of choice no issues at all👍
Wardrobes were great, no issues.

The delivery lads were great went the extra mile to get the furniture in to the room of choice. Highly recommend them. Thanx lads.

Quick service and delighted with the items that I have bought also delivery driver was really nice and obliging I would use this company again

We have recently moved into a 3 story house and have had so much trouble getting furniture delivered up to the top floor…
Not with this company!!!!! No problem whatsoever….Two really nice guys who manoeuvred a heavy wardrobe up two flights of stairs into a bedroom.
First class service with a smile too!!

Arrived at 7.00 am no warning email . Were in and out so quickly we are both in our 70s and it was left in our bottom landing no asking were it was going it was up 14 stairs to the room . We had to ask a friend to help to take it up for us . For the money spent we would have a least thought they would offer there were two of them . They were pleasant enough guys . Just maybe a little bit help would have gone a long way .. they missed out as well as we always give any delivery person a gratuity for there help as it’s always appreciated on how hard they work .

Great delivery company. Half hour Text before delivery. No problem putting the furniture in room of choice. Polite and respectful north wales lads

Drawers arrived safely and on time . Drivers unpacked the item and removed all the cardboard. I have to say this is the second time I’ve had a delivery from this company and the drivers always deliver with a smile. I may order again in order to have further jolly banter with those gentleman thank you.

First class delivery no problems very curtious one of the best delivery I have had on time and kept well informed

Placed an order with Bensons for Beds for a triple wardrobe with a full length mirror and set of bedside drawers and the order was to be fulfilled by welcome furniture. When the delivery came the single unit for the wardrobe was completely smashed to bits, the double section of the wardrobe was slightly different to what was ordered and there was no mirror on the door. I contacted Welcome Furniture who were fantastic and arranged for the damaged unit to be replaced and to send out a replacement door with a mirror. The replacement unit arrived a couple of weeks later, the unit that arrived was again slightly different to what I had ordered but acceptable but the replacement door was the incorrect door.
The very nice and polite delivery drivers took all the details and arranged that the correct door would be ordered and delivered soon.

I have had now had 6 attempted deliveries of the same door that has been wrong every time they come to fit it. I have had to arrange to be home from work for deliveries 6 times for them to turn up every single time with the wrong door. Customer service have been great and the delivery drivers are lovely but I have no idea how a company can continue to send the same door hundreds of miles over a 2 month period without doing a basic check.
Asked them not to bother trying a seventh time and will just go and buy a mirror at my own expense as its cheaper than taking time off work again!

This delivery company delivers furniture from TJ Hughes,two of the delivery men who work for this company have caused me stress I don't need,they were very rude to me because my wardrobe wouldn't fit through my flat door saying I should have used a tape measure,I don't have a tape measure,their attitude towards me was disgusting,I told them I didn't know it wouldn't fit through my flat door and I ordered it two weeks ago,I cancelled it because it wouldn't fit through my flat door and they lied on the receipt saying I thought it would be flat packed,i knew it wouldn't be flat packed,they also lied saying I was going to attack,their attitude towards me was disgusting and they were very rude to me and I wasn't happy they tried to turn it around on me by telling lies about me on the receipt,they were later than they said they was going to be in their text message and they never told me they were going to be late,I thought that was a disgusting service,they should be sacked,I have a disability and I have health problems and I don't need the stress,in future if I order furniture I will be making sure they don't use this delivery company,they told me they had to drive all the way from Wales and they wasn't delivering to anyone else who lives in my area giving me a load of attitude saying I could be charged for something that doesn't fit in my flat door even though that's not my fault.

Delivery communication is brilliant keeps you updated has &when the product or products are going to be delivered tracking the vehicle was excellent the gentleman were professional and polite,and helpful.

delivery men very polite and helpful I am very happy with the wardrobe I have bought much nicer than I was expecting

What a brilliant service. Fantastic communication, exactly as expected. The delivery guys were incredible, so helpful with a difficult delivery up very tight stairs. They could not be more helpful. The products delivered were better than expected with great wrapping. Can not recommend them enough. Thank you.

Awful. I booked a day off work which was also my birthday & on the day received a text, not even a phone call at 10am to say delivery cancelled due to a 'system error.' They suggested delivering the next day which I couldnt do as id already taken a day off work.So one week later it was delivered (4 weeks after order)
Guys delivered and it was a struggle getting in due to door frames but they did persevere. Communication was also difficult & they spoke between themselves which i couldnt understand or contribute to. All packaging & bits left so im now going to the tip. So much for paying the extra for already assembled. Never again.

Delivered early! Great service. Nice delivery team. Highly recommend

Excellent delivery service, the two delivery men could not have been nicer hence 5 star review

Helpful cheerful and on time absolutely fabulous service thank you so much 😊

Great Service! Shout out to Nev and Paul for being so helpful. 👍🏻

Two lovely delivery men, helpful polite quick service , excellent service thanks