Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more
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Review summary
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Reviews shaping this summary
Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us. Nothing was too... See more
The unit delivered was far nicer than he photos shown . The delivery men , both extremely helpful taking the packing away and placing the unit in the room . This was far better than most deliveries we... See more
Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arri... See more
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Company details
Written by the company
Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.
Contact info
Cibyn industrial Estate,, LL552BD, Caernarfon, United Kingdom
- 01286662950
- customerservice@welcomefurniture.co.uk
- www.welcomefurniture.co.uk
4.5
Excellent
590 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Great Service
Great Service! Shout out to Nev and Paul for being so helpful. 👍🏻
June 3, 2026
Unprompted review
Reply from Welcome Furniture
Thank you for the review, we will pass your compliments onto the drivers.
Two lovely delivery men
Two lovely delivery men, helpful polite quick service , excellent service thanks
June 2, 2026
Unprompted review
Reply from Welcome Furniture
Glad you had a good experience, we will pass your comments onto the delivery team
My wardrobe was safely delivered a…
My wardrobe was safely delivered a little later than should have been but they did phone me to let me know.
the delivery men did do a good job getting it up the stairs with out any mishaps so all good
May 20, 2026
Unprompted review
Reply from Welcome Furniture
Sorry to hear there was a slight delay in delivery, but glad to hear that you were satisfied overall with the service. We will pass on your compliments to the delivery team.
Excellent service furniture was well…
Excellent service furniture was well packed, The bedside cabinets look really good, the delivery guy’s were polite and friendly I would definitely recommend Welcome Furniture.
May 18, 2026
Unprompted review
Reply from Welcome Furniture
Hello, we are glad to hear you were satisfied with your order, It is also good to hear of a satisfied customer. We will pass on your compliments to the delivery team.
Excellent service
Excellent service. My parcel was as it should be. Delivery was on time. Very polite delivery men. Thank you so much.
May 14, 2026
Unprompted review
Reply from Welcome Furniture
We are glad to hear that you were happy with your delivery experience.
Very polite and helpful delivery men
Very polite and helpful delivery men. Thank you
May 14, 2026
Unprompted review
Reply from Welcome Furniture
Hello, thanks for the review. I will pass on your compliments to the delivery team.
I was extremely impressed with my…
I was extremely impressed with my purchase. The service I received from beginning to end was absolutely seamless. It was easy to order and the communication was second to none. I am extremely happy.
Thank You. Eve Harris
May 14, 2026
Unprompted review
Reply from Welcome Furniture
Hi, we are glad to hear that your experience of ordering from us was a good one. We will pass on your compliments to all thos einvloved.
Delivered on time kept me informed as…
Delivered on time kept me informed as to when delivery would be etc chest of drawers really good third set I've had so far well made
May 12, 2026
Unprompted review
Reply from Welcome Furniture
Hi, we are glad to hear that your experience of ordering from us was a good one. We will pass on your compliments to all those involved
Efficient delivery
Efficient delivery. The two delivery blokes where very nice, frendly and made a excellent job of the delivery. The furniture looks great in my bedroom.
May 9, 2026
Unprompted review
Reply from Welcome Furniture
Hello, thanks for the review. I will pass on your compliments to the delivery team.
Just bought wardrobe
Just bought wardrobe, it looks lovely well made, so pleased with it. Delivery men put it where I asked, they removed packaging and put handles on door. Can’t praise them enough
May 7, 2026
Unprompted review
Reply from Welcome Furniture
Hi, we are glad to hear that your experience of ordering from us was a good one. We will pass on your compliments to all those involved
Fantastic delivery chaps
Fantastic delivery chaps. Polite customer service spot on.
May 5, 2026
Unprompted review
Reply from Welcome Furniture
Hello, thanks for the review. I will pass on your compliments to the delivery team.
Delivery was good both men very helpful…
Delivery was good both men very helpful would highly recommend this company.
May 3, 2026
Unprompted review
Reply from Welcome Furniture
Hi, we are glad to hear that your experience of ordering from us was a good one. We will pass on your compliments to all those involved
Bedroom furniture
Lovely furniture delivered on time. Delivery drivers were very helpful and put in correct place. Tracking was good but they arrived before I could look.
April 30, 2026
Unprompted review
Reply from Welcome Furniture
Hello, we are delighted to hear that your delivery experience was a positive one. We will pass on your compliments to the delivery team.
Fantastic
The delivery was fantastic, the two lads where outstanding, they are a credit to your company, where very helpful, took all the packaging away,
Sideboard is beautiful.
Highly delighted.
April 28, 2026
Unprompted review
Reply from Welcome Furniture
Hello, we are delighted to hear that your delivery experience was a positive one. We will pass on your compliments to the delivery team.
Great delivery service
Our goods arrived on the date & time as arranged. The delivery people were very friendly & checked to make sure the goods could be delivered safely into the house. They were very helpful & made sure we were happy that the goods were as ordered & put in the room required. Great service. Thank you .
April 27, 2026
Unprompted review
Reply from Welcome Furniture
Hello, we are delighted to hear that your delivery experience was a positive one. We will pass on your compliments to the delivery team.
Reply from Welcome Furniture
Hello, we are happy to hear that you were pleased with your delivery and furniture.
Shocked
My delivery arrived the day before my scheduled delivery and I was very angry and unprepared.Part of my order was a small set of drawers which was not delivered as assured.
April 22, 2026
Unprompted review
Reply from Welcome Furniture
Hello, we are very sorry that your delivery experience was not a positive one, we will pass this on to the delivery team so they can learn from it and do better in the future. If you can contact our customer service team they will work to resolve the issue with the set of drawers for you as quickly as they can.
The Delivery Team were extremely…
The Delivery Team were extremely efficient and accommodating and all with a smile on their faces. Very attentive and respectful of customer property and wishes. Couldn't recommend highly enough.
April 21, 2026
Unprompted review
Reply from Welcome Furniture
Hello, we are delighted to hear that your delivery experience was a positive one. We will pass on your compliments to the delivery team.
They removed the packaging and put the…
They removed the packaging and put the handles on the wardrobe and put it in the corner for me due to me being an elderly person. They went that extra mile for me of which i was very thankful.
April 16, 2026
Unprompted review
Reply from Welcome Furniture
Hello, we are delighted to hear that your delivery experience was a positive one. We will pass on your compliments to the delivery team.
Excellent professional service
April 16, 2026
Unprompted review
Reply from Welcome Furniture
Hello, thank you for your review. We are happy to hear you were pleased with your order from us.
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