Similar to others, I ordered a few items, one of which was on backorder. They did not make this clear and only told me when I emailed after a couple of weeks to see where my items were. They promis... See more
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I purchased two welders helmets from the Welding Supplies Direct Website. Items were competitively priced. Delivery took approx 10days which is a little slower than most vendors achieve. However, thi... See more
I had been contemplating buying a better MIG welder than the cheap one I had. After spending time scrawling the net I came across welding supplies direct. I sent a message to them through the contact... See more
Purchased an item that was not actually in stock. Numerous calls made as to when delivery was expected and excuses made. Finally a promise of delivery that didn’t arrive. Still waiting. Re: above rev... See more
Company details
Information provided by various external sources
Welding Supplies Direct are leading suppliers of welding machines, plasma cutters, industrial gas equipment, abrasives & safety PPE. We are key distributors for brands such as Parweld, Jasic, GYS, Bohler, SWP, & many more. We are the largest UK distributor of the British made range of Oxford & Technical Arc welders and plasma cutters!
Contact info
Unit 15B M54 Space Centre, Haelsfield 8, TF7 4QN, Telford, United Kingdom
- 01952 582 260
- sales@twsd.co.uk
- www.weldingsuppliesdirect.co.uk
3.5
Average
652 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Cannot beat the service
July 6, 2022
Making the simple things hard
Making the simple things hard!
Did I get what I ordered YES was it of good quality YES Where the staff kind friendly and helpful YES
So why no 5 start rating?
So ask your self how do I know this about them ?
Would I use them again YES because they where Honest with me.
June 21, 2022
It was a very fast and efficient…
It was a very fast and efficient service I'd recommend to anyone
June 11, 2022
Excellent products
Excellent products, great service, nice people to deal with, I would gladly recommend them to everybody
June 6, 2022
Offerred an alternative to my order due…
Offerred an alternative to my order due to supply chain issues and threw in a whole load of other bits to compensate. Delivery turned up the next day. Fantastic, thank you.
May 18, 2022
Spot on super quick delivery
May 15, 2022
I haven't actually recieved my order…
I haven't actually recieved my order yet. And still had to pay 6 or 7 pound for postage. Bit of a joke really.
April 27, 2022
Reply from Welding Supplies Direct
Hi there Mr Hanley,
I am frustrated that your order has taken so long to get to you. Supplier lead times are leading to great frustration for us as a company, as well as our valued customers. As a good will gesture I will refund your carriage fee and ensure the items are with you before the end of this week.
Again, please accept my apologies.
Regards, Tom
Still waiting for order so disappointed…
Still waiting for order so disappointed you want me to wright a review!!
April 26, 2022
Reply from Welding Supplies Direct
Hi Paul,
I am sorry you felt that our service was not up to par. I understand the extended lead times on products are extremely frustrating but I do believe lead time expectations were set at the time of order via the website.
I would like to have an open discussion with you regarding your order, if at all possible? Please call on 01952 582 260 and we can work out what we can do to put this right for you.
Regards, Tom - WSD
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