Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
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Review summary
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Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more
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Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
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It was my first time using the order and delivery service as unable to collect my prescription after an operation. I rang them when I had difficulties and the staff were extremely helpful and pati... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Messed around and left me without important medication
I will never be using be using my local (Not Very) Well pharmacy again due to mix ups over my medications.
I went there to collect my medications a number of times only to face problems, one some of my medications that I needed weren't there.
The last straw was when my medication was sent there and was ready to be collected (though I received no notification at all) only to be told that they couldn't give me it because there was no pharmacist on duty. Therefore one of my important medications was not given so I had run out and am now going through the stress of trying to sort out a new prescription for it.
Luckily my condition that these medications are prescribed has not flared up as yet as it can (and has) put me in hospital before.
Now I'm trying to move my appointed pharmacy to an online one so it will be delivered with (hopefully) no waiting or messing about.
I put in a complaint about this but never heard anything so I presume they are not interested so I will never be using Well pharmacy again.
June 29, 2026
Unprompted review
Reply from Well Pharmacy
Hi Danny,
Thank you for sharing your feedback regarding on of our well pharmacy stores. We are truly sorry to hear about the repeated difficulties you experienced with your medication collections and the significant stress this has caused, especially given the importance of these prescriptions for your health. We understand your frustration with the lack of notification and the unavailability of a pharmacist when you needed your medication. We also regret that your complaint was not addressed.
Please be assured that we take your feedback seriously. If you would like to talk to us regarding your concerns, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Shirley.
We are happy to hear you received good advice from our team.
Thank you for your feedback.
Kind Regards
Well Pharmacy
So easy to order …
So easy to order repeat prescriptions and have them delivered to your house at no charge
July 1, 2026
Reply from Well Pharmacy
Hi Andy,
We're so glad to hear that ordering repeat prescriptions and having them delivered to your home has been a smooth and convenient experience for you. We appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Susan,
We are delighted to hear that your order arrived as expected and was well-packaged. Thank you for taking the time to share your positive experience with us.
Kind Regards
Well Pharmacy
Good service
June 30, 2026
Reply from Well Pharmacy
Hi Lynne,
We appreciate your feedback and its wonderful to know you are happy with the service you received.
Kind Regards,
Well Pharmacy
My prescription is always dealt with…
My prescription is always dealt with and arrives on time
July 4, 2026
Reply from Well Pharmacy
Hi Andrew,
We're so pleased to hear that your prescription is always handled efficiently and arrives promptly.
Thank you for sharing your positive experience with us!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hello,
We're happy to hear that your order was delivered without any issues.
We appreciate your kind words about our service!
Kind Regards,
Well Pharmacy
Medication comes within a reasonable…
Medication comes within a reasonable time, I would have given 5 stars but for what ever reason I have stopped recieving messages that the items are now with Royal Mail along with the tracking number.
July 4, 2026
Reply from Well Pharmacy
We appreciate your feedback and are glad your medication arrives promptly. We apologise for the missing Royal Mail tracking updates and will investigate this notification issue to ensure you receive all future delivery messages.
Reply from Well Pharmacy
Hi Jayne,
Thank you for sharing your feedback with us, we are glad to hear that you find the service easy to use and your prescriptions arrive in good time.
Kind Regards,
Well Pharmacy
I forgot clopidogrel
June 30, 2026
Reply from Well Pharmacy
Hi George,
Thank you for your feedback.
If you have forgotten to order a medication, you can place an additional request if needed at any time or reach out to our team at hello@well.co.uk where we can cancel the order and you can place a new order.
Kind Regards,
Well Pharmacy
Items purchased arrived within 48 hours…
Items purchased arrived within 48 hours postage free. Easily tracked on the phone.
June 29, 2026
Reply from Well Pharmacy
Hi Philip.
We're so happy to hear your items arrived quickly and that tracking them was easy! We appreciate your positive feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
We're glad to hear your experience was seamless! We appreciate your patience with delivery times.
i found the well company dealt very…
i found the well company dealt very quick with my order
July 3, 2026
Reply from Well Pharmacy
Hi Joy,
We are so glad to hear your order was dealt with quickly. We appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Prompt and efficient service.
July 3, 2026
Reply from Well Pharmacy
Hi Duncan,
We are so pleased to hear that you found our service to be both prompt and efficient.
We truly appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Much easier having them delivered,I…
Much easier having them delivered,I hope though they will put through letterbox if I'm out.as unsure if they deliver if out
July 3, 2026
Reply from Well Pharmacy
Hi James,
We're glad to hear you find delivery convenient! We understand your concern about deliveries when you're out. We always aim to post orders in letterbox friendly packaging where possible, depending on how many items are on the prescription.
Kind Regards,
Well Pharmacy
Felt really relaxed in my consultation
Felt really relaxed in my consultation, they were so helpful I am really happy with the advice I got
June 30, 2026
Reply from Well Pharmacy
Hi Susan,
We're so happy to hear you felt relaxed during your consultation and found our team helpful. We truly appreciate your feedback about the advice you received!
Kind Regards,
Well Pharmacy
Very good communication with fantastic…
Very good communication with fantastic reliability on delivery.
July 3, 2026
Reply from Well Pharmacy
Hi Richard,
We're truly happy to hear about your positive experience with our communication and reliable delivery. Thank you for your kind words!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Deborah,
Thank you for sharing your feedback, we are glad to hear you are happy with our service and your order arrived in good time.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Maureen,
We're delighted our advice was helpful and that we could answer your questions. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Service from all ends for order are good
July 3, 2026
Reply from Well Pharmacy
Hi Phil.
We're so happy to hear that you had such a positive experience with your order. Thank you for sharing your kind feedback
Kind Regards,
Well Pharmacy
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