Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
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Review summary
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Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more
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Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
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It was my first time using the order and delivery service as unable to collect my prescription after an operation. I rang them when I had difficulties and the staff were extremely helpful and pati... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Reply from Well Pharmacy
Hi Ken,
We're so pleased to hear you had such a positive experience with our service. We always strive to offer fair prices and efficient, free delivery, so your feedback is truly appreciated!
Kind Regards,
Well Pharmacy
Good prompt service and delivery.
July 3, 2026
Reply from Well Pharmacy
Hi James,
We're so pleased to hear that you had a positive experience with our service and delivery. Thank you for taking the time to share your kind words!
Kind regards,
Well Phamracy
Reply from Well Pharmacy
Hello,
We're so happy to hear you appreciate our customer service, products, and prices! Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Anthony,
We are glad to hear you find our service efficient, thank you for your feedback!
Kind Regards,
Well Pharmacy
Easy to use automatic prescription…
Easy to use automatic prescription service with great communication throughout
July 1, 2026
Reply from Well Pharmacy
Hi Emily,
We're so glad to hear that you found our automatic prescription service easy to use and that our communication was great throughout. We truly appreciate your positive feedback.
Kind Regards,
Well Pharmacy
Getting medication delivered was great…
Getting medication delivered was great and upto date information about when to expect delivery very good. Only thing i don't understand is w6a local well pharmacy wasn't used as my wife gets her medication delivered locally.
July 3, 2026
Reply from Well Pharmacy
Hi Colin,
We're happy to hear our delivery service and updates were good for you. We understand your question and as you are signed up to our online delivery service, all prescriptions are handled by our online pharmacy team as we are a separate delivery service to the one that is offered by the local well stores.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Susan,
We're happy to hear that our call was on time and your medication was dispensed promptly. We appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Your absolutely crap my doctors had to…
Your absolutely crap my doctors had to give me a new prescription as I had been without my tablet's for four days and after I'd pick them up from the local chemist I received your prescription, your absolutely a waste of time I wouldn't recommend you to my worst enemy and I have made sure that I get them the way I have had them for the last few years
July 6, 2026
Reply from Well Pharmacy
Hi Peter,
Thank you for taking the time to share your feedback. We are sorry to hear that your prescription took longer than you expected.
We received your prescription in the late afternoon on Thursday 2nd July, this was then processed Friday 3rd July and it was the dispatched the following working day which was Monday 6th July, most prescriptions are processed and dispensed within 3 working days. We advise on our website that prescriptions can take up to 7 working days, please ensure that you order at least 10 working days in advance to allow for prescriptions to be processed, dispensed and delivered.
We use Royal Mail 48 hour tracked and delivery can take 2-4 working days, your prescription shows it was delivered within this timescale.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
I paid extra for overnight delivery and…
I paid extra for Express delivery 24hr Royal Mail delivery and the item did not arrive for four days!
Not impressed
July 6, 2026
Reply from Well Pharmacy
Hi Sue,
Thank you for sharing your feedback with us.
Expedited delivery does not guarantee next day delivery as it can depend what time you placed your order. Orders require to be processed before dispatching and depending on the item, may require approval from a pharmacist.
The item you ordered was a pharmacy medicine, this will have required a pharmacist approval before it could be dispatched.
Once approved, orders are then dispensed and dispatched via:
Royal Mail 24hr (Tracked24) for express delivery - Delivery can take 1-2 days.
Royal Mail 48hr (Tracked48) for standard delivery - Delivery can take 3-5 days.
https://well.co.uk/shipping/
Thank you once again for your feedback and please accept our sincerest apologies for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hello,
We appreciate your feedback and glad you are happy with our service.
Kind Regards,
Well Pharmacy
Very helpful and great service very…
Very helpful and great service very friendly
Royal mail is the only let down
July 2, 2026
Reply from Well Pharmacy
Hi Alison,
We're glad to hear our service was helpful and friendly! We understand your concerns about Royal Mail and appreciate you bringing this to our attention.
Kind Regards,
Well Pharmacy
The email reminding Robin Turner to…
The email reminding Robin Turner to renew prescription gave renewal option for Kathryn Turner's prescription. Sometimes the opposite happens in emails. Both correctable on NHS apps. Early ordering essential, as arrival of medication is at least 2 weeks after ordering . No incorrect medication has arrived so good in that department
May 16, 2026
Reply from Well Pharmacy
Hi Robin,
We appreciate you sharing your experience regarding the prescription renewal reminders and the ordering process. We acknowledge the importance of early ordering due to the medication arrival timeframe. Our timescales can be found on our website https://well.co.uk/prescriptions/.
Your feedback helps us identify areas for improvement in our systems and communication.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Jane,
We're happy to hear that your order arrived exactly as expected. We appreciate your positive feedback!
Kind Regards,
Well Pharmacy
I don’t think I requested this service…
I don’t think I requested this service but overall I’m happy although6 days to deliver something might not be practical
July 2, 2026
Reply from Well Pharmacy
Hi Barry,
We appreciate your feedback and are glad to hear you're happy with the service overall. We understand your concern regarding the delivery timeframe and are always working to improve our efficiency.
If you've recently signed up and opted for our delivery service, it can take up to seven working days for your order to arrive. Once your GP has approved the prescriptions online, we'll send your order via Royal Mail, which normally takes between two and four days to arrive at your chosen address.
We hope this information helps.
Kind Regards
Well Pharmacy
2 items missing on delivery
2 items missing on delivery
Aspirin
Paracetamol
Could you please send these items
Thank you
Ruth Harding
July 3, 2026
Reply from Well Pharmacy
Hi Ruth,
We sincerely apologise that two items were missing from your recent delivery. .
Please email our team at hello@well.co.uk who can assist you further.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Asked several times for all meds to…
Asked several times for all meds to come in one packet each time I order a med is missing again this time , I also have had a parcel damaged and some of the meds not in there and when asked to resend I felt like I was asking for good pushed around the houses used to be fine but going down hill new website is horrible
January 31, 2026
Reply from Well Pharmacy
Hello,
Thank you for sharing your feedback. We are truly sorry to hear about the ongoing issues with your medication orders and the damaged parcel. We understand how frustrating it must be to consistently receive incomplete orders and to feel that your concerns are not being adequately addressed. We also regret that our new website has not met your expectations. Your experience is important to us, and we are committed to improving our service.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Hayley,
We're thrilled to hear that you had such a positive experience with our fast process and delivery. Thank you for your high recommendation!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Ewa,
We're truly happy to hear you enjoyed the product and our fast delivery service. We appreciate your feedback.
Kind Regards,
Well Pharmacy
It was great because it was all done…
It was great because it was all done for me and just delivered to the door .The service was brilliant.
July 1, 2026
Reply from Well Pharmacy
Hi Christine,
We are so happy to hear that you had such a positive experience with our service and that your delivery was convenient for you. We truly appreciate your feedback.
Kind Regards,
Well Pharmacy
Good advice
June 30, 2026
Reply from Well Pharmacy
Hi Marion,
We are happy to hear you received good advice from our team.
Thank you for your feedback.
Kind Regards
Well Pharmacy
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