Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
Company replied
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Review summary
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Reviews shaping this summary
Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more
Company replied
Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
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It was my first time using the order and delivery service as unable to collect my prescription after an operation. I rang them when I had difficulties and the staff were extremely helpful and pati... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Reply from Well Pharmacy
Hi Audrey,
We are glad to hear your order arrived quickly. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Great service…
Easy too order fast delivery always use this site if possible as service is great
July 8, 2026
Reply from Well Pharmacy
Hi Mrs Bailey,
We are so pleased to hear that you find our ordering process easy and our delivery fast. Your kind words about our service mean a lot to us, and we truly appreciate your continued support.
Kind Regards,
Well Pharmacy
first time using well pharmacy very…
first time using well pharmacy very pleased with the
service provided
July 3, 2026
Reply from Well Pharmacy
Hi Jacky,
We are so pleased to hear about your positive first experience with our pharmacy services. Thank you for sharing your kind words.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Jacinta,
Thank you for your feedback, we are glad to hear you found our service quick and easy.
Kind Regards,
Well Pharmacy
From ordering off the app to delivery…
From ordering off the app to delivery all was smooth a very good experience
July 8, 2026
Reply from Well Pharmacy
Hi Peter,
We're so pleased to hear that your experience, from ordering through our app to receiving your delivery, was smooth and positive. Thank you for sharing your feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Bozena,
We're so happy to hear your online ordering was easy and delivery was fast. Thank you for your kind words!
Kind Regards,
Well Pharmacy
Excellent service as always and thanks…
Excellent service as always and thanks for the quick delivery 👍
July 3, 2026
Reply from Well Pharmacy
Hi Mr Gilpin,
We are so pleased to hear that you consistently receive excellent service and that your delivery was prompt. Thank you for your kind words!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Alex,
We appreciate your feedback regarding our professional help.
Kind Regards,
Well Pharmacy
Excellent service always arrives on…
Excellent service always arrives on time always keeps me updated on everything thankyou 😊
July 4, 2026
Reply from Well Pharmacy
Hi Julie,
We're so pleased to hear that you consistently receive excellent service and appreciate our efforts to keep you informed. Thank you for your kind words!
Kind Regards,
Well Pharmacy
ery good from start to finish..
Very good from start to finish... Order service and prompt delivery.
I use these tablets for a lot of pain that I get daily... Definitely does the job and long lasting
July 6, 2026
Reply from Well Pharmacy
Hi Wendy,
We're so happy to hear our service and delivery met your expectations. It's wonderful to know our tablets are providing effective, long-lasting relief. Thank you for sharing your positive experience with us!
Kind Regards,
Well Pharmacy
PROMPT AND EFFICIENT
July 7, 2026
Reply from Well Pharmacy
Hi there,
We appreciate your feedback and glad to hear you find our service efficient.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Laura,
We are so please to hear your order arrived in good time, thank you for your feedback.
Kind Regards,
Well Pharmacy
Support for the new medication I’m on…
Support for the new medication I’m on has been fantastic
July 1, 2026
Reply from Well Pharmacy
We're so happy to hear that our support for your new medication has been fantastic. Thank you for your kind words.
Took 5 days to dispatch medine
Took 5 days to dispatch medine. Combined with poor royal mail delivery means it's taken over 2 weeks so far from ordering and still not received.
In response to Wells comment:
I rang on Tues 7th as still not dispatched and was offered a return of prescription to order locally as was going on holiday on 8th. However as working all day was not able to do this so decided to manage. I wish it had been delivered on the 7th...
July 6, 2026
Reply from Well Pharmacy
Hello,
We appreciate you sharing your experience. We understand your frustration regarding the delay in receiving your order.
The order number you have provided shows that your order was received on Friday 3rd and was dispatched the next working day (during our business hours) on Monday 6th via Tracked24, it shows this was delivered to you on Tuesday 7th.
If you need further assistance with your order, please email hello@well.co.uk.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
Fair service
Fair service, easy to communicate with and everything explained in clear simply language. Felt listened to.
July 2, 2026
Reply from Well Pharmacy
Hi Donna.
We're delighted to hear that you found our service fair and that communication was clear and easy to understand. It's wonderful to know you felt truly heard.
Kind Regards,
Well Pharmacy
Service Failure
I requested a repeat prescription with a weeks worth of medication left and I’m very saddened that it arrived 4 days after I had run out. It’s unbelievable, it should not happen, the service must improve, especially as there will be some people whose health could be severely impacted if they were to experience such a delay!
July 6, 2026
Reply from Well Pharmacy
Hi Mr Ferguson,
Thank you for sharing your feedback. We are truly sorry to hear about the significant delay in receiving your repeat prescription and the distress this has caused, especially after you had run out of medication.
We received your prescription on the 01/07 and this shows it was delivered by the 09/07. If you opt for our delivery service, it can take up to seven working days for your order to arrive. https://well.co.uk/prescriptions/. We encourage patients to order as early as possible, usually 10 working days in advance to allow for the timescales involved.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
So happy with how efficient it was
So happy with how efficient it was, my prescription was with me on time. 😀
July 3, 2026
Reply from Well Pharmacy
Hi David,
We're so happy to hear that your prescription arrived on time and that you found our service efficient. Thank you for sharing your positive experience!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
We're so happy to hear that our service was prompt and efficient for you. Thank you for your kind words!
Highly recommend this service
Highly recommend this service. It’s so much easier than standing in a queue in the Chemist. I order my prescriptions on NHS app, My GP approves and sent the prescription to Well online pharmacy. They have a great app and I can watch the progress. They notify me when dispatched. Then Royal Mail deliver it 24 hours later. Perfect!
June 25, 2026
Reply from Well Pharmacy
Hi Theresa,
We are so happy to hear that our service has made managing your prescriptions easier and more convenient for you. We truly appreciate you sharing your positive experience with our app and delivery process. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Ken,
We're so pleased to hear you had such a positive experience with our service. We always strive to offer fair prices and efficient, free delivery, so your feedback is truly appreciated!
Kind Regards,
Well Pharmacy
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