Wescot Credit Services Ltd Reviews 

202
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally polite, patient, and deeply understanding during difficult financial situations. People note that telephone advisors provide clear information, answer questions quickly, and make phone interactions comforting and remarkably easy. However, some customers also noted facing difficulties with payment arrangements, unexpected account holds, and feeling pressured during calls regarding debts. A few reviewers experienced communication challenges, low phone volumes, or issues getting their ongoing balances updated properly. These individuals felt the process became stressful when trying to resolve specific queries or settle accounts.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as patient, polite,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the staff as helpful, understanding, and... See more

Payment

Customers consistently report frustration and dissatisfaction regarding payment processes and account... See more

Customer communications

Reviewers share mixed feedback regarding contact experiences, while some consumers found their contact... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am going through a very rough patch and speaking with staff, has helped me immensely. They were far more empathetic to my situation than I was expecting and, because of this I felt less anxious as w... See more

Company replied

Rated 4 out of 5 stars

I spoke to one of the assistants at Wescot and found her very helpful and the information she gave me very useful so all in all a very good experience.

Company replied

Rated 5 out of 5 stars

We called to review our finances and, despite a bad connection, we finally agreed that astronomic household bills had negated our pension increases. It was accepted that we were in no position to incr... See more

Company replied

Rated 5 out of 5 stars

Having worked in Lloyds Bank and helped people to sort out their finances, I never thought I would be in the same position, through no fault of my own. In short when I had to leave the Bank at 60 as I... See more

Company replied


Company details

  1. Debt Collection Agency

Written by the company

Wescot Credit Services is a leading Debt Collection Agency in the UK. Wescot work on behalf of a variety of financial institutions. Wescot understands that everyone’s situation is different and we will work with you as an individual to find the best solution for you. Wescot is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(202)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

PAYPAL SCAM IN SOMEONE ELSES NAME

I recieved a letter in someone else's name (sara eden) but to my address. Claiming they are acting on behalf of PayPal chasing a balance of £24. I've read the reviews on here and other people have rexieved exactly the same letter. This is very clear this is a scam. There is a company called Wescott but this one is spelt Wescot. BEWARE AND DO NOT PAY.

October 12, 2023
Unprompted review
Rated 1 out of 5 stars

I had the demand note from Wescot on my…

I had the demand note from Wescot on my address but somebody's name.I never use paypal so where did they get my address .Why do they don't check first the record whose address and whose name I had 3 consequent letter each week.Why should I pay to such fraudulent demand.Its really not fair on OAPs without any check this company sending demand note and causes stress.I really want to give '0'star if I can

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

I owed Westcott just over £500 and the…

I owed Westcott just over £500 and the past 2 months given them £100 each month which is more than they probably receive from other people. Ran into financial problems this month and being hounded by them through voicemails. I suffer from Mental Health Problems as it is and have a failed £12k IVA to deal with as well. Westcott are making my life a nightmare!! I will change my phone number for sure

September 17, 2023
Unprompted review
Rated 1 out of 5 stars

You are ruining my life for more than a…

You are ruining my life for more than a year now. No wonder why I will probably never have credit ever again nor have a stable income. Be taking money off my account when i have no money, pushing into unplanned overdraft from my bank which increases my bank fees and more and more into debt.

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

Stupid and lazy.

This company phones me constantly for “Jack Turner” I have no idea who he is or why they have my number. I have informed them many times I’ve never heard of him.Too stupid and lazy to do proper research.Appalling company.Reported for harassment now.

July 22, 2023
Unprompted review
Rated 5 out of 5 stars

More help and understanding than I expected

Was trying to sort out a relatives overdraft they had built up and ignored through mental health. After some understandable legal delays, they were more than helpful and understanding, giving advise on charities we could contact. They agreed to stop any mail coming, except for quarterly updates on account status.
They accepted a minimal payment untill health was better and we agreed on 6 monthly reviews.
A load of stress off the mind of my relative, allowing them a greater chance of recovering.

Thank you

July 5, 2023
Unprompted review
Rated 1 out of 5 stars

I’d give them less than one star if I…

I’d give them less than one star if I could.

I’m in an IVA (which their “client”) agreed too, and yet - still harrassing for payment, calls, emails, texts and letters!

No end of stress caused to me, and they just are relentless. It’s very clear they don’t care if you have an IVA or the like, the will still hunt you down and ignore the fact that the IVA is LEGALLY BINDING. And their actions are illegal.

July 6, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT PAY THESE SHARKS!

DO NOT PAY THESE SHARKS!! Just received a threatening letter from them regarding some unpaid bank charges from 2010!!!!! They claim in their letter that they are acting "on behalf of their client, HSBC", which is a complete lie. Wescots have been bought by Cabot Financial, another bunch of heartless a*holes who prey on vulnerable people to pay money to them that they probably don't even owe. They buy debts, simple. They have no way of proving that you owe any money so don't pay them a penny. If they keep threatening, then ask them to provide you with a proof of debt (ie, credit agreement) and 100%, they won't be able to because they don't have them. Therefore, debt (if there is any) is unenforceable and they can do jack s**t about it. Furthermore, they have just obtained my address (that I've only lived at for a month) from DVLA, so they buy your information (and DVLA sell your information) and then harass you. PLEASE DO NOT PAY THESE PEOPLE AS THEY CAN PROVE NOTHING. Check out any website re statute barred debt and/or ask them for proof of debt. there are plenty of template letters out there. As for all these positive reviews, well, I can only assume that they have written these themselves because who, in their right mind, would take the time to write a positive review about a debt collector? They are lower than Titanic, buy debts for peanuts and then threaten people when they least need to be hassled for money. Scum. That's what they are and I don't know how anyone can work for them

July 1, 2023
Unprompted review
Rated 1 out of 5 stars

I WOULDN'T EVEN GIVE THEM A ONE STAR…

I WOULDN'T EVEN GIVE THEM A ONE STAR BUT DIDN'T GIVE ME THE OPTION. I'M NOT A CUSTOMER BUT USED TO WORK FOR THEM. PLACE IS TOXIC WITH A HIGH TONEOVER OF STAFF. I SUFFER FROM MENTAL HEALTH BUT THEY PUSHED ME OVER THE EDGE. STILL HAVE NIGHTMARES. ONLY A NUMBER AND IF YOU FAIL A CALL AUTOMATICALLY PLACED ON A PERFORMANCE PLAN. MANAGERS DON'T CARE. MY TEAM LISTENED TO A CALL I FAILED EVEN THOUGH AN EXPERIENCED CALL HANDLER SAT BESIDE ME ONLY TO FEEL NO SELF WORTH. IF YOU ARE DUE TO START AT 8.00AM FORGET BEING THERE FOR THAT TIME AS YOU NEED TO LOAD VARIOUS SCREENS WHICH CAN TAKE UP TO TEN MINUTES BEFOREHAND. ALSO IF YOUR SHIFT FINISHES AT 8.00PM AND TAKE A CALL AT 7.59PM IT MAY LAST FOR UP TO ANOTHER HOUR. NO WORK LIFE BALANCE AND CONSTANTLY SCRUTINISED FOR TOILET AND LUNCH BREAKS. FEEL SORRY FOR CUSTOMERS WHO HAVE TO DEAL WITH THEM AND WORK WITH THEM!!! I DIDN'T HAVE THE OPTION TO DATE OF EXPERIENCE BUT THIS HAPPENED IN 2019. THIS HAS TAKEN THIS TIME FOR ME TO DO THIS AS I AM EXTREMELY UPSET.

July 1, 2023
Unprompted review
Wescot Credit Services Ltd logo

Reply from Wescot Credit Services Ltd

Hi,

Thanks for your review, and the opportunity to learn from your experience.

I’m sorry to hear you feel this way, please email me so I can investigate your concerns: recruitment@cabotfinancial.com

Thanks,
Wescot Credit Services, Cabot UK

Rated 5 out of 5 stars

I've been paying debt with these for…

I've been paying debt with these for awhile now. Not had any issues. They send me a letter every April offering me a one of payment. But I'd rather just keep paying what I am. To clear it off. They seem friendly on phone. When calling.

May 30, 2023
Unprompted review
Rated 1 out of 5 stars

Dreadful company

Dreadful company, in particular the Saltcoats branch.

High staff turnover always a red flag.

Avoid this place.

April 14, 2023
Unprompted review
Wescot Credit Services Ltd logo

Reply from Wescot Credit Services Ltd

Hi,

Thanks for your review, and the opportunity to learn from your experience.

I’m sorry to hear you feel this way, please email me so I can investigate your concerns: recruitment@cabotfinancial.com

Thanks,
Wescot Credit Services, Cabot UK

Rated 1 out of 5 stars

This is a message for anyone and…

This is a message for anyone and everyone out there about how to deal with wescot and the likes of them.

Remember this country is run on consent so don’t own up to anything until they prove there claim against you is lawful(99% of the time it’s not)which they will not be able to do.

Right to start with no-one is under any legal obligation to deal with wescot they have absolutely no jurisdiction over anybody.a lolly pop man has about as much power as this lot.
because they are a 3rd party which whom(you) do not have a contract with you need to ask them for details of where they got your details from.file a complaint to the financial omnibudmen and tell them your gpdr has been breached!data protection in easier terms.
deal with them via e mail.keep copies and send the message also to a verified inbox to say the e mail has been delivered and opened.
go onto company house and find out ceos names and then address them by their full names asking for proof of claim.
Wescot can’t be held accountable for harassment or malicious communications but real living names can,so always address them in writing with there full names then this way they can and will all be held accountable for harassment, malicious communication data protection breaches without any proof of claim.

Ask them to provide you with proof of claim(so that being the original debt to the original debtor contract)ask them that you want to see deed of assignment.the debtor will sign the debt over to the buyer wescot if they can provide one which they will not be able too 110%.
they buy you’re personal information tricking you into thinking you owe money when actually when that debt was taken on by the likes of wescot it was actually wiped clean and paid out via an insurance policies
.hence why you all get a dip in your credit rating shortly after.
When a debt is passed on that debt is wiped clean and the money owed to that company is paid back via insurance policies.your be paying that debt twice if you contract with these vermin.that’s how these companies thrive.tricking and scamming people!
these companies then breach data protection gdpr buy purchasing your personal information for money which in itself is an unlawful act and is harassment and malicious communications sending letters that makes one(you) feel anxious or threatened in anyway.

Don’t contract with them ask for proof of claim and deed of assignment.they will claim like they all do that you yourself need to go into court to get one but as soon as you do that you’ve contracted with that company.
Get educated people because they are literally like rats feeding off alive bodies.

April 20, 2023
Unprompted review
Rated 1 out of 5 stars

ITS A SCAM

ITS A SCAM! DO NOT GIVE THEM ANY MONEY! RECEIVED A LETTER SAYING WE OWE £100 TOWARDS WATER RATES FROM 2020, ASKING US TO CONTACT THEM ASAP AS FAILURE TO DO SO WILL RESULT IN FURTHER ACTION. WE HAVE PHONED THEM TO ASK FOR PROOF OF THIS SO CALLED DEBT!

April 14, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST WESCOT!

Back in 2012 I got into debt,but I got it written off with a Debt Relief Order.
On March 7th this year I got a"payslip"letter from Wescot,and after that I got another letter saying I owed nearly £3000.I knew it had been covered by the DRO so I got in touch with a local money advice charity,I also contacted the Insolvency Service and they kindly sent me details of the date and ref number of the DRO.
I passed these to the advice charity,who wrote to Wescot.Surprise surprise,Wescot have now withdrawn the client account for the alleged debt,and the balance is now zero.
So,my advice to anyone who gets letters etc from Wescot would be to contact a money advice charity..NOT one of the firms that will charge you for advice.
The one I used is part of Community Money Advice and have branches in various parts of the country if you search their website.
WESCOT ARE SCAMMERS,DON'T BE AFRAID OF THEM!

March 6, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM DON'T PAY

I am writing this review on behalf of my mum who is a pensioner & is not very good with this type of thing..my mum has now had three letters from this company claiming that they are collecting a PayPal debit my mum is elderly & doesn't even have a PayPal account..The name on the letters are not my mum's name but the address is correct..we will not be paying them a penny..But all these letters are causing my mum distress & worry what she doesn't need at her age I have reported them to fca & am waiting for a response from them

January 2, 2023
Unprompted review
Rated 1 out of 5 stars

Update of note 30/11/22. Paypal/ FCA investigation

Further to my adverse review dated 30/11/22. Paypal has now replied to our notice under the Data Protection Act 2018 when we sought to see ANY letters, e mails and notes of telephone discussions between themselves and Wescot. Their reply simply says that they have had NO contact whatsoever from Wescot in respect of our name. So they have nothing to send on to us. The Vice President of Paypal is we understand taking this matter forward with the relevant financial authorities to ascertain exactly what has been going on with all these letters from Wescot.

December 13, 2022
Unprompted review
Rated 1 out of 5 stars

Absolute scam, DO NOT GIVE THEM A SINGLE DETAIL SCAM

Absolute scam, PLEASE PLEASE DO NOT GIVE THEM ANY SINGLE DETAILS!!!

The 5 star reviews on here are written by the company to trick you.

They are parasites trying to scam people over Xmas if things are not hard enough already.

DO NOT GIVE THEM A SINGLE DETAIL, PUT THE HORRIBLE LITTLE PAYSLIP LETTER IN THE BIN.

December 3, 2022
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers! Sent me a letter about a made-up debt to paypal, asking to pay them money! Maybe if enough people report them, these disgusting crooks will get shut down.

November 29, 2022
Unprompted review

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