I redently purchased a Sportage GTLine which was nearly two years old. The whole experience was generally fantastic, only let down by slow response to post purchase query on battery caution indicator... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a used KIA car from their Newport showroom, and was looked after principally by Mo, who could not have been more friendly, knowledgeable and helpful, which has made the whole process a ple... See more
Company replied
We have just purchased a new Kia EV3 from Wessex Garage in Gloucester. They kindly conducted the viewing/testing at our home - about 10 miles from their premises. In fact we actually caused them to... See more
Company replied
Zoe at Wessex Garages was absolutely amazing from start to finish. She was so warm, friendly, and genuinely caring, nothing was too much trouble. She took the time to make my mum feel completely comfo... See more
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Company details
Written by the company
At Wessex Garages, we take a straightforward approach to everything we do. We promise to offer knowledge, trust, transparency and value for money in all areas of our business – and that’s why we have become a leading destination for customers from across the South West, Wales and beyond. We have been retailing and servicing vehicles for over 30 years, and we use our extensive experience in the motoring industry to bring you the highest quality vehicles and exceptional customer service every day of the week.
Contact info
Pennywell Road, BS5 0TT, Bristol, United Kingdom
- 01179350000
- customerservice@wessexgarages.com
- www.wessexgarages.com
4.2
Great
766 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 2 weeks
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Unprofessional and chaotic
Unprofessional and chaotic, we had travelled over 70 miles to view a car first seen online, then stood around in the office for 20 minutes before the keys could be found. The viewing went well and the valuations and exchange figures obtained by salesperson AJ were in the range expected. When I phoned yesterday to arrange date to return with my car (3yrs,FSH,11month MOT) and exchange, AJ was not in office and the guy I spoke to refused to honour figures given 2 days before and wanted another £2500.
Fortunately other honourable dealerships out there but such a waste of my time....
August 29, 2024
Unprompted review
Had my Kia serviced Saturday morning…
Had my Kia serviced Saturday morning lady on service reception was so informative and polite car was ready when said and cleaned ..I have had services with other dealers over the years and mostly steering wheel and controls would be smeared with oil..my car was spotless inside and out..thanks again Wessex garage penarth road Cardiff
August 24, 2024
Unprompted review
Reply from Wessex Garages
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with your Kia service at Wessex Garages Penarth Road. It’s great to know that our service team provided informative and polite assistance, and we’re especially glad your car was returned spotless inside and out. We take pride in those little details. Thank you for choosing us, and we look forward to serving you again! 🚗✨
New Car Purchase…
Having previously purchased a car from Wessex Garages without any problems they were our first choice for providing a replacement vehicle. The sales team were attentive, friendly and took time to explain the nuances of trading in our current car for the new one. I would thoroughly recommend them to anyone who is considering a new car purchase.
August 22, 2024
Unprompted review
Reply from Wessex Garages
Thank you for sharing your experience with Wessex Garages! It’s fantastic to hear that they were your first choice for a replacement vehicle and that the sales team provided such attentive and friendly service. It’s great when a dealership takes the time to explain the trade-in process and makes things easy. Your recommendation will surely be helpful to others considering a new car purchase. Enjoy your new vehicle!
Excellent friendly service
Excellent service when replacing my motorbility car. Friendy, knowledgeable and patient when providing answers to my many questions. The hand over was amazing, made for a memorable day.
August 12, 2024
Unprompted review
Reply from Wessex Garages
Thank you for sharing your experience! It’s wonderful to hear that you received excellent service when replacing your Motability car. The team’s friendliness, knowledge, and patience clearly made a big impact, especially when answering all your questions. It's great to know the handover was memorable and made your day special. Enjoy your new car!
I've purchased all my previous cars…
I've purchased all my previous cars from Wessex Garage on Penarth Road. I've always gone to Jake Ruckley whose experience in sales is amazing.
I wouldn't go anywhere else.
July 29, 2024
Unprompted review
Reply from Wessex Garages
Thank you for your feedback! It’s fantastic to hear that you’ve been a loyal customer of Wessex Garages on Penarth Road and that Jake Ruckley has consistently provided amazing service. His experience clearly shines through, and it’s great to know you wouldn’t go anywhere else. Your trust in both Jake and the dealership speaks volumes. Enjoy your latest purchase!
Do not trust this dealership
I recently had an extremely disappointing experience with the sales and marketing team at Wessex Garages Nissan Gloucester. The level of false advertising and incompetence I encountered was appalling.
Firstly, they advertised a Nissan Qashqai Acenta with a nil advance payment, which was the main reason I contacted them. However, after numerous follow-ups, I was informed that this offer was never available. This kind of bait-and-switch tactic is not only misleading but downright unethical. It appears that they engage in such practices solely to attract potential customers under false pretenses.
Furthermore, the customer service was abysmal. The team was unresponsive, and when they did reply, their answers were vague and unhelpful. They seemed more interested in pushing other, less favorable deals rather than addressing my original inquiry.
This experience has left me feeling frustrated and mistrustful of their business practices. I strongly advise potential customers to be wary of the promises made by this dealership. Trust and transparency are crucial in customer relationships, and unfortunately, Wessex Garages has failed miserably on both counts.
August 6, 2024
Unprompted review
Ross & Craig were fantastically…
Ross & Craig were fantastically helpful, and fixed a problem that occurred so fast, I am 💯% happy how they delt with the problem and how they fixed it. I will definitely be a returning customer. P.s I so love my new car 🚗 😍
July 29, 2024
Unprompted review
Reply from Wessex Garages
Hello Laura,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Ross and Craig provided fantastic help and resolved the issue quickly. It’s great to know that their swift and effective response has made you 100% happy with the service.
We’re delighted that you love your new car and are looking forward to being a returning customer. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out.
Enjoy your new car, and thank you once again for your kind words!
I Recently purchased a new Nissan leaf…
I Recently purchased a new Nissan leaf through Josh Gibbs (sales executive). I found the whole process to be first class and the support from Josh exceedid my expectations, and thank for his help and support.
July 29, 2024
Unprompted review
Reply from Wessex Garages
Hello Nigel,
Thank you for your kind words! We’re delighted to hear that your experience purchasing a new Nissan LEAF was first class and that Josh Gibbs exceeded your expectations.
It’s wonderful to know that Josh’s support and assistance made a positive impact on your car-buying journey. I’ll be sure to pass along your thanks to him.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new LEAF!
Amazing service!!
was looking for a replacement Nissan Ariya and had been looking all over Scotland and found a couple at Wessex garages and this was followed up by Melanie from the Cardiff garage and she was exceptional and made the experience the best I’ve ever had from a car garage. Very professional, followed up when she said she would, explained everything clearly and pulled out everything to get an amazing deal on a car and saved me a thousands if I bought from a local Nissan dealer. Melanie even managed to get it delivered to Scotland in a couple of days since I wasn’t able to collect. If you are buying a car from this garage I would highly recommend insisting on dealing with her, you won’t be disappointed.
July 24, 2024
Unprompted review
Reply from Wessex Garages
Hello Neil,
Thank you so much for your fantastic review! We’re thrilled to hear that Melanie provided you with such an exceptional experience while finding your Nissan ARIYA.
It’s wonderful to know that her professionalism, clear communication, and dedication made such a positive impact on your car-buying journey.
Your recommendation means a lot to us, and we’re grateful for your kind words about Melanie’s service. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out.
Enjoy your new ARIYA, and thank you once again for choosing Wessex Garages!
Qashqai Tekna+ Mild Hybrid
We recently purchased a Qashqai Tekna Plus mild hybrid from Nissan Cardiff.
We absolutely love the car and highly recommended this vehicle.
It was a pleasant experience from the moment we walked into the showroom.
Mel walked us around the cars and explained each step of the process. Including the various finance options.
And the Joe answered any questions I had regarding the many technical benefits the vehicle had to offer.
All of the Nissan Cardiff stall were polite professional and friendly.
And the after sales service was as good as you would hope it would be. When dealing with Nissan Cardiff.
July 17, 2024
Unprompted review
Reply from Wessex Garages
Hello David,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re absolutely loving your Qashqai and that your experience with us was so positive.
It’s fantastic to know that Mel and Joe provided you with detailed information and support throughout the process, from explaining the cars and finance options to answering your technical questions. We’re proud of our team for their professionalism and friendliness.
We’re also pleased to hear that our after-sales service met your expectations. Your recommendation and kind words mean a lot to us.
Kind regards.
Amazing service at Wessex Garages…
Amazing service at Wessex Garages Newport, brilliant customer experience from Matthew and Conar from the mobility department, very professional and polite lovely gentlemen highly recommended asking for them to help choose the car thats right for you, kept us informed every step of the process, can't speak more highly of them.
July 25, 2024
Unprompted review
Reply from Wessex Garages
Hello Jason, Thank you so much for your kind words! We’re thrilled to hear that you had an amazing experience at Wessex Garages Newport and that Matthew and Connor from the mobility department made such a positive impact on your car-buying journey.
It’s wonderful to know that their professionalism, politeness, and constant communication were appreciated. We are proud to have them on our team and will make sure they hear your praise.
Kind regards.
Amazing, faultless communication and service
Amazing, high quality and friendly service throughout. Wessex Garages Newport Kia have made what is often a stressful time for a new car customer unbelievably easy from beginning to end.
Special thanks to Matthew Carey for the faultless communication, chats and advice on my NIRO 2 HEV order.
Thanks so much.
July 22, 2024
Unprompted review
Reply from Wessex Garages
Hello Morgan,
Thank you so much for your glowing review! We’re delighted to hear that your experience with Wessex Garages Newport Kia was smooth and stress-free. It’s wonderful to know that our high-quality and friendly service made a significant difference.
Thank you for highlighting Matthew Carey’s faultless communication and advice on your order. We’re proud to have him on our team, and I’ll be sure to pass along your kind words.
Kind regards.
Very happy with our new car and service…
Very happy with our new car and service received. Would recommend. Friendly, non pushy service throughout.
July 13, 2024
Unprompted review
Reply from Wessex Garages
Hello, Thank you for your wonderful feedback! We’re thrilled to hear that you’re very happy with your new car and the service you received. It’s great to know that our friendly, non-pushy approach made your experience enjoyable. Your recommendation means a lot to us. If you ever need further assistance or have any questions, please don’t hesitate to reach out. Enjoy your new car! Kind regards.
Andy Michael at Wessex Newport was very…
Andy Michael at Wessex Newport was very knowledgeable and helpful when I recently purchased my Nissan Qashqai. Could not have had a better experience of buying a car.
July 13, 2024
Unprompted review
Reply from Wessex Garages
Hello, Thank you for your kind words! We’re delighted to hear that Andy Michael provided you with such a knowledgeable and helpful experience during your recent purchase of the Nissan Qashqai. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Qashqai! Kind regards.
Huge Thank you to both Graham & Olly at…
Huge Thank you to both Graham & Olly at the Newport branch who went above & beyond when I decided I wanted to change my vehicle after just 2 days of receiving it!
They were both so helpful and I collected my new Kia today and I am thrilled!
The service I received from begining to end was extremely professional and always with a smile!
Thank you both so much and see you in another few years!
July 19, 2024
Unprompted review
Reply from Wessex Garages
Hello Shanie, Thank you so much for your fantastic feedback! We’re delighted to hear that Graham and Olly went above and beyond to help you with your vehicle change. It’s wonderful to know that their professionalism and helpfulness made such a positive impact on your experience. We’re thrilled that you’re happy with your new Kia and appreciate your kind words about the service you received from start to finish. We look forward to welcoming you back in a few years and will be here to assist you whenever you need us. Kind regards.
Avoid this dealership
Avoid this dealership if you want to hold on to your sanity. All they seem to want to sell you a car any way the can. They do not reply to emails it doesn’t matter how you try, even the MD!! Try Allen’s in bath I have heard good things about the. But on the plus side in my opinion the KIA is a fantastic car I have the Nero and am so delighted with it.
July 17, 2024
Unprompted review
Reply from Wessex Garages
Hi Cliff, we are truly sorry to read the above as we were under the impression that your queries had been handled. We would be really grateful if you could reach out to Darren to discuss things further. darren.lakin@wessexgarages.com. Many thanks.
CONNOR was an amazing salesman in…
CONNOR was an amazing salesman in wessex kia garage newport.
He was extremely helpful and friendly very courteous too.
He mad the whole experience calm and stress free.
A pleasure to meet such a nice young salesman
A credit to the team
Well done Connor
Martin Francis
July 5, 2024
Unprompted review
Reply from Wessex Garages
Hello Martin, Thank you so much for your wonderful feedback! We’re thrilled to hear that Connor provided you with an exceptional experience at Wessex Kia Newport.
It’s fantastic to know that his helpfulness, friendliness, and courteous nature made the process calm and stress-free for you. We’re proud to have Connor on our team and will make sure he knows how much his efforts are appreciated. Thank you again for your kind words and for taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out. Kind regards,
3 days to install a lamp
How long does it take to install a headlamp?
Car been in for weeks.
Constant chasing no calls back.
Ask for mobility call back. Have to keep chasing.
The receptionist answers saying there's no one in the services department and can take a message!
Over-trading or understaffed ...
July 4, 2024
Unprompted review
Reply from Wessex Garages
Hello Richard, Thank you for sharing your concerns with us. I sincerely apologise for the delays and the lack of communication you have experienced regarding the installation of your headlamp.
This situation is clearly frustrating, and it is not the standard of service we aim to provide. Kind regards.
Do not make a deposit
A helpful start led to a deposit guaranteed to be refunded.
Numerous emails with reassurances not honoured. Phone calls to the garage unanswered and no action taken when making a complaint. Manager always unavailable.
Still waiting for my deposit to be returned and have nothing to do but wait.
Very disappointed in this garage.
My advice would be never make a deposit.
June 10, 2024
Unprompted review
Reply from Wessex Garages
Hello Julia, Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced regarding your deposit refund. This is not the level of service we strive to provide, and I am truly sorry for the numerous unanswered emails, phone calls, and the unavailability of our manager. Your experience does not reflect our usual standards, and we understand your disappointment. Kind regards,
Purchased a stunning car today from Harry
Purchased a stunning car today from Harry Phelps at Wessex Hyundai Newport s/w, had a test drive a few days before, Harry had great knowledge of the vehicle also helped with all my questions about the Hyundai Kona N line hybrid, would definitely purchase from here again will also pass on the great experience I had here with family and friends for there future vehicles, Thanks Harry.
June 28, 2024
Unprompted review
Reply from Wessex Garages
Hello Nicola, Thank you so much for sharing your experience with us! We are thrilled to hear that you purchased a stunning car and had such a positive experience with Harry Phelps at Wessex Hyundai Newport. Harry will be delighted to know that his knowledge of the Hyundai Kona N Line Hybrid and his assistance in answering all your questions made your purchase experience exceptional. Your kind words and recommendation mean a lot to us. Kind regards,
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