Wessex Internet Reviews 

Early start and arrived on time.
Efficient and tidy installation
Helped us get on line.
Friendly and professional

Had a query that I posted on Bank Holiday Monday and got a reply the same day. Helpful and prompt. Pleased with your service. Thanks. G

Nathan and Freddy came to complete an initial survey. They were friendly, polite and efficient.

Great installation service from Wessex Internet today - engineer was really helpful - many thanks.

Garden Team did an amazing and quick job in getting the fibre up to our house! Despite having difficulty finding our address, they were very communicative through the process and ensured that the garden returned to its previous state. Would 100% recommend.

Used to be good

Not interested in fixing the reliability issue I have with my connection and rather push me towards the sales team to upsale me to pay for installation of fibre.

I will not be using again in future

UPDATE 8/6/26
In reaction to this review Wessex Internet contacted me. They admitted they could not rectify the issue with my wireless connection to their network and were no longer investing in that technology, focusing on fibre.

We have now parted company

Was 1 star review, amended to 3 after they refunded last 3 months costs

Still won't be using again

I got a helpful and accurate ETA from Olly our Engineer. He arrived with a “can do” attitude and set to work on restoring WiFi to my property. A technical issue might have required a postponement to “going live” but he sorted that too and returned later in the day. Everything now “humming”. Thank you Olly and thank you Wessex!

We have been waiting for a while to end our existing contract to change to Wessex All the people we have spoken to over that time have been very helpful Todays sign up with Katie who took time and care to explain everything to myself and my wife and get us through the sign up (Katie very patient Lady) thanks you made it very stress free

Excellent job from garden team 5
Friendly and effective and non intrusive
Would highly recommend them

The shift from rural copper broadband (via Sky) to fibre (Wessex) has been transformational. That said, the provider is largely immaterial, because Fibre broadband is just such a massive step up.

Wessex, however, have been super to deal with, from the first contacts about trying gain momentum in the village in order to obtain the minimum number of households, through sign up to the contract, to installation by Garden Team 2, and final installation by the engineer, Poppy. They are a customer-oriented company, local and seem to care about the service they deliver. Three days after the installation, I have over 500MB speed throughout the property - Sky struggled with its kit to deliver any consistent signal throughout the property.

I am very pleased with every aspect of Wessex's service and highly recommended it.

Palo Palo was the installing engineer and he was a delightful, professional and friendly chap.

Wessex are a brilliant company and it’s refreshing to call and deal with a UK based company that gets things done.

Thanks

Garden Team 3 were friendly, professional, efficient and top notch!

Garden team 3 were very helpful and considerate of making sure the installation would benefit my older family member as well as possible.

I can’t praise this company enough. They have been polite and helpful throughout my install. Thanks today to Kieran, Tom and Dan the garden team they were friendly and professional.

Thank you to Ashley and Jay of the Wessex Internet installation team for the excellent installation at Winfrith Village Hall. Great job. Regards John Yonwin

Garden Team 5 came out to do the cable connection at my property. Great team, lovely to work with, and did an excellent job. V happy.

Our move to WESSEX INTERNET was extremely smooth and pleasant. The service and communication over the period of the installation were faultless. Katt's patient help regarding the final setting up of the ATA was remarkable, specifically as there were hearing problems due to poor reception on both mobile phone and landline. Thank you, KATT. And many thanks to Steph too.

Stephanie was completely professional and extremely courteous in sorting out an issue I had with a wifi extender. The customer service of Wessex Internet is right up there with Octopus Energy if not better. Happy customer here.

Garden Team 3 were Extremely courteous, tidy and when faced with an initial difficult installation went to great lengths to solve the problem.
Very satisfied.

What a refreshing change to find a business in the tech sector where you can phone up someone in customer support and (get this) actually TALK to them! Very friendly and helpful 'old-school' service, light-years beyond what I've had from one of the established internet providers over the past few years. The head of the company even came to our local village hall ahead of installing fibre optic cable in the village to talk us through the process. Brilliant.