Westernpower Reviews 

I've had a few power outages, another today.
I reported it online.
Had a call back to see if I was OK, and for a bit more info. Recieved a text to say when the power would be back on, then another confirming when it was.
I always recieve excellent customer service. If only all companies had customer service like WPD.

I phoned up because I had a strange call from an unknown number saying they need to upgrade my fuse box since having a EV charger installed, and I wanted to see if this was a scam.
Unfortunately, I didn't catch the name of the chap who I spoke to, but I have never belly laughed so much when on the phone to customer services! Completely took the worrisome edge off my phone call and put me at ease. Great humour, very understanding - just what you want on the other end of a phone!

Can't fault Western Power. We needed our electricity supply moving due to an extension being built and from the very start of our enquiry the team at Alfreton were great. They communicated well and turned up promptly and organised our move smoothly. Katy and Steve went the extra mile to make sure things were co-ordinated despite our energy supplier being less than useful. So glad we fall into their area.

In all my dealings with Western Power Distribution I have always found them to be a first class company. When we have had power cuts they have attended promptly and restored power quickly. The first time this happened they did remedial work to trees on our neighbour's land to restore the supply. The second time, after a swan flew into power lines near us, they kept us informed as to the likely timescale for restoring power and even phoned back after it was restored to check we were alright.

Recently I have had problems trying to source documentation that is required to obtain SEG and the company have gone the extra mile to provide this even though the responsibility really lay with the installation company. This sums up the positive 'can do' attitude that I have found in all my dealings with the company. Well done and many thanks to Gary Mitchell and all the team.

Lee & Lloyd were extremely efficient, friendly and I would highly recommend them to anyone! I would have them back for maintenance at our property anytime. 10/10

just to say that it is my view that WP have got their act together if only in response and courtesy. for me they get 5 stars deluxe for service. we have a power cut last night; we rang and immediately told there werec75 hosue affected and the power would be restored within the hour. it was. the lady taking the call was especially polite and efficient. at no stage did she asdid she ask me to repeat my name address or post coor post code; clearly she was listening and definitely NOT boringly and yawningly going through the motions!!! this morning we had a courtesy call to apologise for loss of supply. what is there not to laud. great WP - keep it up.

Thank you so much for your prompt help. I wish all enquiries could be dealt with so quickly and efficiently. Your service today has been over & beyond all expectations. Special shout out for Drew who provided this fantastic service

We would echo the many excellent reviews. We suffered with a tree down over our 3 phase power lines in Storm Eunice with live wires dancing around in the road and a broken pole. The WP team were surveying the site within half an hour with police to isolate the danger. The cavalry turned out with new poles linesmen and fitters and worked tirelessly until power reinstated by 0130hrs. What a great team effort. A big thank you to all the team from call taker to linesmen.
Richard at B95.

Thank you for getting our electric supply back on during storm Eunice. I had good communication before the storm about Western Power’s readiness, including emergency contact details. We live in a rural area and many trees came down during the storm. We lost power for 10 hours but I received text messages about when to expect it to be restored. Credit where credit is due, thanks for doing a great job.

All well and good raising electric bills by something like 50% yet my town has had around 8 powercuts within the space of two weeks!

What am i paying for exactly? just now we've had a powercut at 11pm and it still isn't back up and its now almost 11.30.

Brilliant service from Western power company no power so just called western power via Eon brilliant service so quick and efficient men working on site within a few hours unable to fix power problems and sooner than myself and our neighbour without power over night the staff organised for a portable generator to be set up outside our 2 properties to last 2 days until they could fix the faults absolutely brilliant staff everyone of them a credit to western power so overall one grateful OAP THANKS 😊 Robert M

First time I've ever had to use the main power bosses but had a man come out today as the boiler was directly dripping onto the main feed! He was very quick at isolating and genuinely kind and honest, he hung about for a small time while the boiler got repaired which means I wasn't left without energy. Means a lot to me because I'm quite an anxious person who has Raynauds. A*

I've only ever had quite stunning customer service from Western Power. Just rang their helpline and it was answered before the first ring had completed by a real human being (Ruth). She was able to inform me what was happening and what Western Power was doing about it. Have lived here for 24 years and Western Power have consistently provided 5 star customer service. Other companies should model themselves on them. Thank you to all those behind the scenes who provide this level of customer satisfaction.

Came home to no power calling Western Power. Advised no other reports, ran through checks re trip switch and then asked how I pay. Advised the operator how we paid!!! We owe no money! Operator very patronising. All the time I am watching man in field who turned out to be engineer. Got very upset hung up.

Got in car drive down road and met Western Power engineer. Aware of problem in area!!! Explained how I had been spoken to and advised me not to get upset fully aware there was problem. Within 1 hour electric back on. Walked down and thanked him.

The customer service lady needs lessons off the engineer!

Excellent company from start to finish. Clear and trustworthy. Do anything to help. Welsh water should come for lessons from you! Thank you

Great company. Skilled work force and really professional and helpful.

Power has been out for over 48 hours due to a broken power cable with no clear indication of when we can expect restoration. So currently my family are enjoying -4 temps, no lights, no ability to cook or hot water.

So far we have had two scheduled visits from engineers, neither one appeared. Every time we call them and request further information we are given vague and unclear responses which differ from what the previous representative has said.

We just want to be able to live comfortably in our own home.

0ver 20 hours with no electricity. Updates on website totally inaccurate, no one answers the phones waited over 30 minutes four times and just listened to a recording saying how important my call was BS. Then to cap it all after the electric did come back on received a pointless text. Maybe sending out texts to those affected with updates might be a better idea. Pay less bonuses to your Board of Directors and employ some people to answer the phone.

People who love their jobs. Had a low line voltage issue; they were on site in 3 hours, spent an hour trying to fix the problem by switching which phase we were on. Went off to look at the substation. Returned 3 hours later (at 9pm) to say thanks for flagging what would have been a more serious issue, having rerouted power all over the country ro fix it (or something). Absolutely brilliant.

Couldnt be happier with my experience with western power. After all our electric being ruined due to a house fire we needed the main supply to the house moving, i honestly can’t fault anything with them, from initially contacting them, to them coming out and quoting the work and then coming to put a new supply in. Turned up when they arranged to, which is a novelty with some companies I've experience during this, and very respondent to emails and phone-calls. Very grateful for all their help.