Westernpower Reviews 

If you enjoy dealing with an unaccountable organisation this is the one for you!

What a shower! They're replacing the mains cable in our street. It's taking weeks. 2 days ago they told me that they would be cutting the mains off today while they connected my house to the new cable. Yesterday they dug a hole which prevents me from getting my motorbike out of the drive ( my only transport). Today they haven't switched the power off after all, and they've all gone home without explaining why not. Woll they do it tomorrow? Who knows ?

Absolute shambles! Going round in circles with all those that we have spoken with and them using the "term Customer Service" should be done under the trades description act!
The sub contract electrician they are using was supposed to contact my Father In Law but has not turned up as promised and not replying to calls (7 messages left!). Dead line for connection for British Gas Smart meter is imminent and 5 calls to customer services - apparently they are busy - with unfilled promises each time , leaves us at wits end.

Last Friday I had to contact Western power as we had lost our electric. With in minutes I had a text message to advise they were getting someone out to check. After an hour I had a text message and a phone call to advise they had found the fault and repaired it and apologised for the inconvenience. It is good to find a company that has very good customer service. Well Done

Absolutely excellent service from start to finish, from reporting an issue, someone came out the same night and it was dealt with the next day, we were due to have exterior work done to our house and the power cables all shrouded and made safe for the duration of the works, new cables fitted today, so much neater!
Very professional workmen, always polite, and always someone at the end of the phone to contact,

Working from home I rely on the internet... I reported a power outage at 6a.m.on Wednesday, the customer service line were very attentive .... I told work I was not sure if I could make it in ..... However, 3/4hr into my shift time a lovely man knocked on my door to check all was well, and to advise the problem fixed. Well done Western Power... a few companies could learn from you!

We experienced a power outage around 8.30am. I called 105 at 9.30 am to see what was wrong. By 11 we had an engineer with us who discovered the line to the property was damaged. At 1pm 2 more men turned up who installed a temporary line. So we had power 5 hours after the first call. And then almost imediately they started installing a new line to the property digging up the road and driveway to give us a permanent supply. This was completed before midnight. I have to say everyone I spoke to was friendly and knowledgeable with a very speedy (in my opinion) resolution being made.

What a brilliant crew that's trying to sort out our problem. Really worked hard been working for hours. Really lovely to deal with. Thanks Guys really appreciated

Cant praise western Power enough! Had an issue with my cables which ment I had workers and scaffolders on site sat around, within 80 mins of my phone call Western Power were here or site! Amazing job thank you so much 🙏

Left for 8hrs without electricity and heating due to a power cut which cabbaged our meter,wasn't bothered,didn't care blamed the meter but it had been working fine before the power cut.the two muppets they sent couldn't do anything only change a fuse useless, left all dirt and leaves off their shoes in my house and two freezers full of food ruined,and the third muppet who listened to my complaint didn't want to know but I bet his family had a lovely dinner to eat that night.

Received a letter telling me my power would be cut off for 7 hours so they can remove 1 tree! Called Western Power to be told "count yourself lucky, we could have given you 48 hours notice" and "If its such an issue go buy yourself a generator".

Asked to speak with a manager who was equally unhelpful and promised to call me back the following Monday after discussing this with the site supervisor. Monday came and went with no call so by Wednesday I call them, put on hold for ages to then be told managers not there.
Staff were antagonistic, rude and seemed to enjoy the misery they cause.

Power lines damaged in trees, power cut to 4 properties in small village. (Tregonetha Cornwall) Western Power called and they had engineers here in an hour and fixed the problem very quickly. They also communicated by text and a telephone call when work was completed. Excellent professional service. Thank you so much.

We were unlooped from next door,the neighbors were very rude to the workmen,but they did a 5* service and cleaned up all there mess,would highly recommend the North Warwickshire Team

Disgraceful customer service. Contemot for vulnerable household. Rude, unhelpful staff (beverley). Do not respond to formal complaint. Having waited weeks for an appt that was entirely at their convenience, i got my 89 mother up and dressed early for the 8am zppt. No one turned up. Called and got the same rude, hostile woman. Apparently they have talked about this but not bothered to contact. Despite the entirely dictatorial appt ('programme date', which appears to mean exactly the same as 'date' but makes them feel superior), apparently i was supposed to confirm, even though on the phone i was told categorically that there was no choice and i either accept the date or font have an appt. This feels quite deliberate to ensure maximum inconvenience. There is utterly no respect or even courtesy. I am now awaiting a manager call back but difficult to believe they will bother to resolve any of this as avoiding doing anything appears to be a specialty.

Constantly having power outages and it always goes from it will be fixed in an hour to it will be fixed within 24hrs. They shutdown the whole town for a day to replace equipment and it still happens.

At 4.15am on a Saturday we lost power. I walked outside to see if there were any lights on around us and saw the transformer on a post that supplies 8 properties around us sparking with smoke pouring out. I called Western Power and within 1 hour had 4 of their vehicles here. By 9.15am the same day, they had replaced the transformer and power restored. Brilliant service thank you.

Didn’t even want to give western power a 1 star!!! My electric meter broke they did quickly come and put in a temporary meter but told me my supplier need to come in the morning to put in new meter !!! I’ve been calling and sending emails to the company and not getting anywhere!! In the mean time western power have called to say they are going to come tomorrow and disconnect my meter so that means no electric!! I understand it’s not there fault but to turn off my electric I think is harsh especially when I have a disabled teenager and I’ve just been diagnosed with cancer!!!

Last nite all my power went off, called western power in a panic lol hate the dark it was 3am on Saturday 6th and very cold they came out very quickly found the fault and got my electric back on I am sorry I don't know his name but he was so kind and very helpful kept us calm and happy while he restored our electricity and informed us off everything he was doing and reassured us he wud get our power back on thank u so much you are great and I hope u see this review from Christine

Full Power outage for my house and next door, phoned to report it and had very fast turnout to find fault. They were unable to fix the fault immediately, so a generator was connected up to restore power. Customer service rang on three occasions over the next 24 hours to check if we were still ok. Workers spent 3 days digging to locate fault and repair. All the men were polite and helpful. 100% happy with company and all concerned.

Pulled into my road and way was blocked with lorry, got out asked them if they could move it because my car was in dangerous position sticking out on main road, was told no you'll have to wait left my car in front of lorry, went into my house, 10 mins later black guy banging loudly on my front window shouting move your car move your car we can't get out, very rude aggressive workforce, moved my car onto drive to be told you'll be blocked in for an hour now, when Western Power,carry out work in your area just beware they are inconsiderate bunch of ###########