Weston Homes Plc Reviews 

951
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and understanding throughout their journey. The service provided is frequently described as outstanding, with many appreciating the personalized approach and clear guidance. Reviewers highlight the smooth and stress-free user experience, noting quick responses and efficient handling of questions and processes. However, some customers also noted significant concerns regarding the build quality, with reports of substandard materials, leaks, and cracks appearing in properties. A few other people also felt that the aftercare service was poor, mentioning issues with unresolved problems and unacceptable customer support responses post-purchase.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Service

Consumers find service to be positive, with many reviewers highly recommending it due to the smooth and quick... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as fantastic, excellent,... See more

User experience

People report positive experiences with the user experience, often describing it as smooth, enjoyable, and... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful speaking with Liliana, she made the whole process of understanding the offers available and also what is right for us. Honestly discussed options and gave us an option we did not t... See more

Company replied

Rated 5 out of 5 stars

As a first time buyers, Western Homes was our realtor. We were addressed by Liliana, she truly went above and beyond to help us find our dream home. She kept us extremely well informed about the p... See more

Company replied

Rated 5 out of 5 stars

Judy & Valerie have been superb throughout the whole process, their hand holding / guidance / information has been on point. We are buying the house for our mother and their understanding of her s... See more

Company replied

Rated 5 out of 5 stars

Judy, Valerie and the team at Weston Homes were amazing through the whole process, from start to finish. Their advise and understanding of our situation made the journey as pain free as possible. T... See more

Company replied


Company details

  1. Real Estate Developer

About Weston Homes Plc

Written by the company

Welcome to the official Trustpilot page of Weston Homes - one of the major property developers in the South East of England

Weston Homes was formed in 1987 by Bob Weston, establishing what has now become one of the major property developers in the South East of England.

Built with passion, delivered with pride.

Weston Homes has established a reputation for high quality design and build standards, delivered with a passionate desire to make a genuine difference to the lives of our customers and to leave a legacy of which we are justly proud. Continually re-assessing the marketplace, Weston Homes has combined the traditional skills of house-building with the ever-expanding opportunities created by new technology.

The company has taken a revolutionary approach to property development - many of our properties’ components are now pre-manufactured and tested in our own carefully controlled Weston-run factory, rather than on site. This enables the efficient fitting at a late stage of construction of fixtures such as kitchen worktops, wardrobes and bathroom vanity units which incorporate bespoke basins, storage cabinets and associated plumbing. This minimises wasted materials whilst maximising the quality of our brand new homes.

Weston Homes provides properties to exceed the expectations of purchasers both in terms of quality and value for money. Projects are hugely varied, ranging from select housing developments to large-scale city apartment complexes of many hundreds of homes. As well as new-build, the company has extensive experience of refurbishment and restoration work, breathing new life into historic and Listed buildings to give new purpose to Britain’s architectural heritage.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

951 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(951)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Shower tray

My shower broke early 2025. After much back and forth it was agreed it was incorrectly fitted and should be replaced. Even though it took a long time the team were always approachable, patient and polite. The team they sent out to undertake the replacement were absolutely fantastic. They did a great job and could not be faulted. They turned around the whole experience!

December 1, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are pleased you had a positive experience with our Customer Services team. We regret that there was a delay in replacing the shower tray. As your warranty expired in 2024, regrettably, this had an impact resolving the matter while we were having extensive discussions with the original installers. Please contact our Customer Services team on 01279 873200 or customer.info@weston-homes.com if you have any further concerns, and we wish you every happiness in your new home.

Rated 4 out of 5 stars

Judy and Valerie at Tayfen Court are…

Judy and Valerie at Tayfen Court are excellent and can be relied upon.

December 11, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Judy and Valerie.

Rated 5 out of 5 stars

Tayfen Court

Judy, Valerie and the team at Weston Homes were amazing through the whole process, from start to finish.
Their advise and understanding of our situation made the journey as pain free as possible.
The flat is perfect and the build quality is amazing.
Recommended. Five stars 😊

December 5, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Tayfen Court and will share your comments with Judy and Valerie. We wish you every happiness in your new home.

Rated 3 out of 5 stars

I do not recommend buying a Weston…

I do not recommend buying a Weston homes apartment in anything higher than 2 floors. I live in a 10 floor block in Edinburgh way development which has 98 flats and 1, a single lift which now breaks down weekly. The building is only a little over 2 years old. Now us owners are stuck with trying to figure out a permanent solution.

December 5, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for taking the time to leave a review. We sincerely regret the inconvenience you and other residents have experienced at Edinburgh Way. We have spoken with the Managing Agents for the development, RoseTree Estates, and can confirm the necessary replacement part was installed, resolving the issue. Please be assured that the lifts were in full working order upon the building’s handover to RoseTree Estates, and any problems that arose within the two year warranty period were fully addressed by us. Our Customer Services team is available to assist you with any further concerns. They can be reached by calling 01279 873200 or emailing customer.info@weston-homes.com.

Rated 5 out of 5 stars

Judy and Valerie were great in their…

Judy and Valerie were great in their approach throughout the purchase.

December 2, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Judy and Valerie.

Rated 4 out of 5 stars

Overall wonderful experience so far

Great communication and an amazing welcome with a packed hamper full of treats and Prosecco in the fridge, and an organised case of useful paperwork.
Additionally relatively quick to respond to urgent issues within the first month, though there hasn’t been anything major.

October 21, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with us. We wish you every happiness in your new home.

Rated 5 out of 5 stars

I have to say, from start to finish purchasing this flat has been easy and everything made clear at each stage of the process. Thank you, Weston Homes!

I have to say, buying this home through Weston Homes has been absolutely brilliant! We have recently purchased three new homes in the past year or so and this experience has been, without doubt the best. All staff, especially Judy, with whom I had the most contact, have been completely professional and very friendly at all times - both in person and over the phone.

December 2, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience at Tayfen Court. We will share your comments with Judy.

Rated 5 out of 5 stars

Judy and Valerie were fantastic all the…

Judy and Valerie were fantastic all the way through the process of me purchasing my first home. They guided me through and chased timelines when needed to ensure the process was completed in a fast and timely manner.

They held a lovely get together to meet the neighbours and where so lovely and welcoming to me attending on my own.

I can’t thank them enough for their support. It made buying with Weston Homes a seamless and wonderful experience.

November 28, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with the team at Tayfen Court. We will share your comments with Judy and Valerie.

Rated 5 out of 5 stars

The guy who called (Mick Carter) was…

The guy who called (Mick Carter) was professional, courteous and left my house spotless after completing snags. Generally really lovely to deal with.

November 25, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with our Customer Service team and will share your comments with Mick.

Rated 5 out of 5 stars

Spendid Apartment

As a first time buyers, Western Homes was our realtor. We were addressed by Liliana, she truly went above and beyond to help us find our dream home. She kept us extremely well informed about the process, she always advocated for us and truly understood our needs.

Thank you for giving us a wonderful experience.

November 21, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Liliana.

Rated 5 out of 5 stars

Lilianan is very friendly and…

Lilianan is very friendly and professional personable who helps us to visit the two bedrooms apartment and give us valuable information about shared ownership and the Salary cap for the mortgage. Moreover, she helped us to find the flat which is facing to the river. Recommended who is interested to buy the property.

November 22, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our team at Abbey Quay. We will share your comments with Liliana.

Rated 5 out of 5 stars

Harriet was absolutely amazing and very…

Harriet was absolutely amazing and very informative. I absolutely loved the apartment .. very modern and attractive.

November 16, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Harriet.

Rated 5 out of 5 stars

Great service

Great service, really friendly and helpful.

October 31, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Abbey Quay. We will share your comments with the team.

Rated 5 out of 5 stars

Thank you so much to Lisa and Harriet…

Thank you so much to Lisa and Harriet today, we made us feel so special and important! Thank you very much for your patience, support and care.
Such a high level of profesionalism and service offered!
10 stars service!
With lots of gratitude and love!
Georgeta & Gabriel 🌹🪻🧚‍♂️💖❤️😇🤣🤗😄💝🧚‍♀️😘🎉💐✨️✨️✨️✨️✨️✨️✨️✨️✨️🤠🌻🌿

November 15, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Lisa and Harriet. We will share your comments with them and look forward to welcoming you back to Abbey Quay, Barking.

Rated 5 out of 5 stars

Smooth process with Weston Homes Sales Team

I had a fantastic experience with the Abbey Quay Weston Homes sales team — Liliana, Lisa, Harriet, and Richard were all absolutely wonderful. The entire process, especially post-completion, was smooth, efficient, and stress-free. Everyone was professional, responsive, and genuinely helpful at every stage. I really appreciate the team’s attention to detail and friendly communication. Thank you all for making the journey so seamless and positive!

October 30, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Liliana, Lisa, Harriet and Richard.

Rated 5 out of 5 stars

Weston Homes are unbelievably.

Great experience buying a property with Westons Homes, I m very much happy buying a property with weston Homes, the Property I buyed with Weston Homes is unreal for me, everything is pin point perfect, anyone can't ask anymore then this, I believe I m very lucky to own a property in Westons Homes. I m greatful to the Weston Homes.

November 9, 2025
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience at The Venue. We will share your comments with them.

Rated 5 out of 5 stars

Really great experience at Weston…

Really great experience at Weston Homes.
Lilian was brilliant.

November 8, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Abbey Quay and will share your comments with Liliana.

Rated 5 out of 5 stars

Very helpful

Customer service and welcoming attichete and very helpful.

November 4, 2025
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at The Venue and will share your comments with them. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Excellent sales office team and…

Excellent sales office team and customer service. We feel really supported throughout the whole process. Thank you to everyone involved.

November 4, 2025
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with us at Thornwood Park and our Customer Service team. We will share your comments with them.

Rated 5 out of 5 stars

Excellent!

Excellent!

I'm very satisfied with my apartment and received all the assistance I needed when purchasing it. Lee, from the Weston Home sales office, was very kind and helpful, especially when I had to sell my apartment to buy this one on Caxton Road. The experience was overall positive, and all my questions were addressed with expertise and kindness.

Max :))

November 7, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Caxton Square and will share your comments with Lee. We wish you every happiness in your new home.

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