Weston Homes Plc Reviews 

954
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often going above and beyond expectations. The service and customer support are frequently highlighted as exceptional, providing clear guidance, honest advice, and a smooth, stress-free user experience throughout the process. Many people appreciated the personalized attention and quick responses to their questions. However, some customers also noted concerns regarding the overall quality of the build, describing properties as substandard or poorly constructed. Specific issues like leaks and cracks were mentioned in several instances. A few people also expressed dissatisfaction with the aftercare service, reporting delays or unaddressed problems with their new homes.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and a... See more

Customer service

People report positive experiences with customer service, with many describing it as fantastic, excellent,... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing significant stress and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful speaking with Liliana, she made the whole process of understanding the offers available and also what is right for us. Honestly discussed options and gave us an option we did not t... See more

Company replied

Rated 5 out of 5 stars

As a first time buyers, Western Homes was our realtor. We were addressed by Liliana, she truly went above and beyond to help us find our dream home. She kept us extremely well informed about the p... See more

Company replied

Rated 5 out of 5 stars

Judy & Valerie have been superb throughout the whole process, their hand holding / guidance / information has been on point. We are buying the house for our mother and their understanding of her s... See more

Company replied

Rated 5 out of 5 stars

Judy, Valerie and the team at Weston Homes were amazing through the whole process, from start to finish. Their advise and understanding of our situation made the journey as pain free as possible. T... See more

Company replied


Company details

  1. Real Estate Developer

About Weston Homes Plc

Written by the company

Welcome to the official Trustpilot page of Weston Homes - one of the major property developers in the South East of England

Weston Homes was formed in 1987 by Bob Weston, establishing what has now become one of the major property developers in the South East of England.

Built with passion, delivered with pride.

Weston Homes has established a reputation for high quality design and build standards, delivered with a passionate desire to make a genuine difference to the lives of our customers and to leave a legacy of which we are justly proud. Continually re-assessing the marketplace, Weston Homes has combined the traditional skills of house-building with the ever-expanding opportunities created by new technology.

The company has taken a revolutionary approach to property development - many of our properties’ components are now pre-manufactured and tested in our own carefully controlled Weston-run factory, rather than on site. This enables the efficient fitting at a late stage of construction of fixtures such as kitchen worktops, wardrobes and bathroom vanity units which incorporate bespoke basins, storage cabinets and associated plumbing. This minimises wasted materials whilst maximising the quality of our brand new homes.

Weston Homes provides properties to exceed the expectations of purchasers both in terms of quality and value for money. Projects are hugely varied, ranging from select housing developments to large-scale city apartment complexes of many hundreds of homes. As well as new-build, the company has extensive experience of refurbishment and restoration work, breathing new life into historic and Listed buildings to give new purpose to Britain’s architectural heritage.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

954 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(954)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The perfect experience for a first time buyer

My experience with Weston Homes and Tayfen Court has been exceptionally good. Everyone was so helpful every step of the way. The sales team have been so lovely and friendly, they really helped me have a smooth experience. Valerie and Judy, in particular, deserve a special mention, and I'm very thankful to them for helping me every step of the way.

September 28, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience at Tayfen Court, Bury St Edmunds. We will share your comments with Valerie and Judy.

Rated 5 out of 5 stars

Part 2 (Weston Homes)

Sales team at Tayfen Court and customer service for fixing issues with the new build. Hands down, excellent I can’t complain!

September 26, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our sales and customer service team. We will share your comments with them.

Rated 5 out of 5 stars

External Paintwork Latent Defect

I had an issue with some defective paintwork on external balcony railings which appeared after 4 and a half years. It was dealt with efficiently and without any fuss. I'm sure some other companies would have tried to avoid correcting the work.

September 19, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your comments. We are delighted you have had a positive experience with us.

Rated 5 out of 5 stars

Tayfen Court

Me and my partner are so happy with Judy, Valerie and Adam at Tayfen court. They have made the process so smooth so far, and have been so knowledgeable about the plots to help us made a decision on which plot would be best for us.

An extra praise to Judy for being so patient as well

September 10, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Tayfen Court and will share your comments with them. We look forward to welcoming you back to Tayfen Court.

Rated 5 out of 5 stars

Valerie has been very helpful from day…

Valerie has been very helpful from day one
Till date she is very enthusiastic and willing to help going above and beyond

September 13, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your comments. We are delighted you have had a positive experience with the team at Tayfen Court. We will share your comments with Valerie.

Rated 5 out of 5 stars

I found both Valerie and Judy so…

I found both Valerie and Judy so helpful and informative without that hard sell which is often the case with other companies.
I am looking to help my son get onto the property ladder but have still to sell my property in Scotland.Both Valerie and Judy have been so helpful with regards to my son getting financial advice with regards to getting a mortgage and they are going to keep in touch and keep me updated whilst I hopefully get a buyer for my house.
I found it so refreshing to engage with them and I am hopeful of my son being in a position to buy one of these beautiful apartments.Mandy Parfitt

September 13, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Valerie and Judy.

Rated 4 out of 5 stars

Concerns addressed

I posted my first review on 29 July which had some mildly criticical comments that were constructive in intent. Weston responded positively and have addressed them all fully. Thanks! Judy and Valerie remain in a class of their own for customer service.

August 8, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted your customer journey has been positive following your previous comments. We will share your review with Judy, Valerie and the team.

Rated 4 out of 5 stars

Overall great experience from plot…

Overall great experience from plot reservation to finish. Special mention to Valerie who was very easy to communicate with and went extra mile to make sure that remaining snags were not left hanging.

September 8, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review which we will share with Valerie and the team. We are delighted you have had a positive customer journey with Weston Homes and wish you every happiness in your new home.

Rated 5 out of 5 stars

Valerie and Judy have been very helpful…

Valerie and Judy have been very helpful throughout my whole buying experience with Weston Homes. I am very happy that I made the decision to downsize to Tayfen Court. I would highly recommend this experience to anybody else considering to downsize.

September 8, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Valerie and Judy. We wish you every happniess in your new home.

Rated 5 out of 5 stars

I can’t thank the Weston Homes sales…

I can’t thank the Weston Homes sales team enough for their support throughout my shared ownership journey. The process took over a year, and at every stage they were patient, professional, and always ready to help with my many questions.

A special mention goes to Lisa, Harriet, and Lilian, who went above and beyond to guide me through what can be a complicated and sometimes stressful process. Their clear communication, prompt updates, and genuine care made everything so much easier and more reassuring.

August 28, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your comments. We are delighted you have had a positive experience with the team at Abbey Quay. We wish you every happiness ni your new home and will share your comments with Lisa, Harriet and Liliana.

Rated 5 out of 5 stars

Friendly & Professional

Valerie & Judy are very friendly, professional and really understand what their clients need. Excellent service and a pleasure to deal with.

September 1, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you had a positive customer experience with Valerie and Judy. We will share your comments with them and we look forward to welcoming you back to Tayfen Court.

Rated 5 out of 5 stars

Valerie is just brilliant.

Valerie is just brilliant.
She helped me from the beginning of buying the house to the end. Very professional and extremely knowledgeable person.
She still helping me even after the sale of the house.
Outstanding customer service
Thank you Valerie

September 5, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with Valerie and the team at Tayfen Court. We will share your comments with them and wish you every happiness in your new home.

Rated 5 out of 5 stars

Great help!

September 1, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with us. If we can be of any further assistance, please let us know.

Rated 5 out of 5 stars

Viewing of Weston home apartment in Tayfen Road Bury St Edmunds

Friendly professional dealing with us as potential buyers.
Clear presentation well conducted viewing of new back on the market apartment and clear detailed answers to questions about the apartment and benefits.

August 29, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with our friendly Sales Consultants at Tayfen Court, Bury St Edmunds. We will share your comments with them and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Great welcoming

The development itself is top quality with loads of high-tech features, and Liliana at the Abbey Quay development took the time to walk us through everything the place has to offer. Out of all the viewings I’ve done, she honestly went above and beyond and was so professional.

Abbey Quay really stood out to me.

August 9, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Abbey Quay. We will share your comments with Liliana.

Rated 5 out of 5 stars

The completion process was extremely…

The completion process was extremely straight forward. Thank you to Judy & Valerie for their assistance and advice throughout.

July 31, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for leaving a review. We're delighted to hear you've had a great experience with the team at Tayfen Court. We will share your comments with Judy and Valerie.

Rated 5 out of 5 stars

Again a good experience

First port of call ( Valerie ) very helpful, knowledgeable and accommodating, seemed to be on our side . Flat finished on time, very modern and high end. Whole process made so much easier with experienced, kind consultants.

August 29, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Tayfen Court. We will share your comments with Valerie. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Great experience

Great and very helpful staff, zero complaints

August 28, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with us.

Rated 1 out of 5 stars

the snagins team is terrible

The design of the flats is good. The team that oversees the finishes is very bad. The after-sales support is terrible. Think twice before buying a Weston Homes house.

August 25, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We’re sorry to hear about your experience. Unfortunately, we’ve been unable to identify the property from the details provided. To assist further, please contact our Customer Services team on 01279 873200 or customer.info@weston-homes.com.

Rated 5 out of 5 stars

Brilliant Team

Lisa,liliana,Harriet and Simon are brilliant and very helpful. Excellent customer service as they take time to explain everything to you. The process is smooth and they are with you every step of the way so u never feel alone.

August 23, 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for leaving a review. We're delighted to hear you've had a great experience with the team at Abbey Quay. We will share your comments with Lisa, Liliana, Harriet and Simon. We wish you every happiness in your new home.

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