West Riding Hyundai Reviews 

Having bought three cars from West Riding Hyundai (Bury New Road) and previously received excellent service from both the sales and service team today was an absolute disaster. On collecting my car this evening and pointing out an issue with the fuel in the hire car my complaint was rudely dismissed by Nicola on the service desk and I was abruptly told no refund could be made, a refund I had not actually requested. When I pointed this out and stated that there appeared to be no desire on her part to be helpful I was told I had a bad attitude. Subsequently the manager appeared who was extremely polite and helpful and immediately, without any request from me arranged a refund. I pointed out to the manager the issue was not the money but rather the rude and aggressive manner in which I was treated for raising a perfectly reasonable concern. Unfortunately when I picked up my car I discovered the faulty headlamp which I had requested was replaced on the check in had not been done and I was not contacted by a member of staff to discuss this during the day or when I collected the vehicle. My understanding is this should be covered under warranty but the saga continues. I hope the matter will soon be resolved. Sadly, apart from the excellent help from the manager, overall this has been an appalling experience, which after several years of being a loyal customer is a major disappointment.

Had my ioniq hybrid serviced today at Colne, first class service and a big thank you to Diane on the service desk, nothing was too much trouble, Other dealership's should take note, this is by far the best service i have ever experienced. I would recommend them to anybody for either buying or for servicing.

Been dealing with hyundai colne for 12 years always been helpfull and efficient all servicing and repairs have been carried out without a problem; special mention for dianne on reception always pleasant and courteous

My Hyundai Tucson Ultimate was in for service on 03/10/23 and I must say of all the years of motoring and using franchised garages my experience was more than exceptional. Diane, service advisor kept me informed through all the hour and a half I was there. Diane informed me there was and update required and will do it while the car was in. I received the car back washed and hoovered inside. Well done Diane and team and I would not hesitate to tell anyone of my experience and would encourage anybody to use this dealership for all their needs. Can’t talk highly enough. Ian Anderson

Bought a brand new Hyundi i10 at Bolton Hyundi and picked it up yesterday.
Molly Wood was the salesperson we dealt with and she was brilliant throughout, nothing was too much trouble. Molly was pleasant and efficient dealing with questions and helping to guide us through sales procedures.
It makes such a difference to deal with someone who isn’t too pressuring but can guide you through options effectively.
Thanks so much Molly and all the other staff at Hyundai Bolton.

Happy with the service received by Diane and Lauren everytime at the Colne centre. Thank you girls.

Didn’t respond any more for vehicles details

Great friendly staff very attentive especially Diana and Lauren.
Would defiantly recommend using them.

Took my car for it's first service, at the Bolton branch. Premises are welcoming, clean and tidy. I was kept up to date with the service progress and when an issue arose Nicola was able to find out more information to put my mind at rest. The issue wasn't as desperate as I had thought! All the staff I came into contact with were polite, pleasant and friendly. Thank you for a very good experience.

I'm from Scotland and this is the dealer which had the car I was looking for at a very reasonable price tag, From enquiry to collection this I must say was a breeze all dealt very well by Roy Atkinson at Manchester, If your looking for a new or newer car anywhere in the UK then Roy's your man, Big Thanks to you.

The staff were really helpful, came back to our enquiry very quickly and were open and honest about the car we were looking at.

Firstt class service staff always very Friendly. Thank you to Diane and Lauren

West riding Hyundai in colne, the service was brilliant, the two lady’s taking care of service and mot were lovely and very friendly, made me feel very much at ease. I usually feel quite uncomfortable going to the garage but it was a lovely experience at this garage. Would definitely recommend it.

Thank you
Lauren and Diane.

Ella attended to my query and car booking. She was helpful, friendly and pleasant. Ella kept me fully informed of the progress of my car check and explained the outcome when I collected my car later the same day

We have used West Riding Hyundai, Colne, for our cars for several years now and the service from Diane, Lauren and the Sales and Service team has always been prompt, efficient, professional and friendly. We would not hesitate to recommend their cars and their service.
Lindsey and Mark Brady.

Our Hyundai Tuscon booked in today Thursday 3rd August 2023 for its annual service - whoops on arriving and checking in discovered not booked in for its first MOT. Not a problem and organized by the service desk in minutes. A walk and a little shopping and back to the West Riding Hyundai Colne for a coffee and short wait in the lounge whilst all complete. Everything in order and the Plan My Service monthly payment plan a great way of saving the large financial cost of your annual car service. Great staff in Service Reception Dianne and Lauren
friendly communicative and ensures that this business appreciates you business plus excellent work the the service technician Gareth with the feedback - will get sorted before next years big service. The very best car we have had for comfort driving and dealer service and a new replacements sorted already for next year. Keep the great work and service up - your customer do appreciate it!!!

Always happy with the service received from Lauren and Diane.

Our first visit to the Hyundai garage in Colne. Very pleased with the service - delighted to get a washed and hoovered car back! Very friendly and welcoming from our initial telephone booking with Diane and from Lauren in reception who couldn't have been more pleasant. Will be returning here for our next service.

I have been going to the Bury New Road West Riding Hyundai branch since 2019 and I bought a Hyundai Ioniq Premium from them. I always ask for availability of a courtesy car before I book a slot for school runs and personal use. I have done the same thing all the time when I make a booking and they have forgotten to reserve my courtesy car a couple of times so far. To top it up, they don’t even say sorry for forgetting but blame you for their own mistake.
I paid one time to get a problem with my windscreen washer fixed a few months ago and the problem still persists.
They could have reviewed my conversation with their customer service agent from their telephone recordings when I raised issues but they chose not to do that and pointed fingers at me. The lady called Nicola was the worst of all followed by the manager.
This is the most awful customer service experience I have ever had.
I advise people to stay away from West Riding Hyundai and invest their money where customer care is utmost importance.