From sales, surveyor and fitter…all were knowledgeable, and helpful plus had a great sense of humour which I believe goes a long way. The fitting went very well given that one engineer/fitter had to... See more
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Review summary
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Reviews shaping this summary
We purchased French windows to be installed into a wall where there was no window or door. Both the workmen and installation teams were friendly and clean, leaving no mess. The engineer who came out... See more
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Our conservatory was fitted some time ago by West Yorkshire Windows and the door had developed a problem. From the moment Dawn took the call I knew we were in safe hands to get things sorted. An appoi... See more
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West Yorkshire Windows gave us a timetable for our 5 windows to be replaced and they adhered to it. Everything went to plan. We were pleased with the detailed specifications of each window which was... See more
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Company details
Written by the company
West Yorkshire Windows is an established family business dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at West Yorkshire Windows we treat every customer as unique.
Contact info
Unit 8 Headway Business Park, Denby Dale Road, WF2 7AZ, Wakefield, United Kingdom
- 0800 026 4455
- sales@westyorkshirewindows.com
- www.westyorkshirewindows.co.uk
4.7
Excellent
755 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I found west yorkshire delivery of…
I found west yorkshire delivery of service from start to finish very impressive. The door fitted is of a high quality. All the workmen who visited prior to the work were helpful and polite.
I would def recommend my friends to choose west yorkshire.
Thsnjs
August 13, 2024
Reply from West Yorkshire Windows
Good morning Sarojini,
Thank you for your feedback! We're glad to hear you were impressed with the service and quality of the door fitted. Your recommendation means a lot to us, and we appreciate your kind words. Thanks again!
Have a good day, The Customer Service Team.
Happy customer
Had all our windows done in November,did a good job quickly and no mess.Very pleased. Noticed a fault in the glass on the kitchen window when the sun shone on it in May. Got in touch and they changed it no problem. One happy customer 😀
July 2, 2024
Reply from West Yorkshire Windows
Dear Pauline,
Thank you for your feedback! We're thrilled to hear that you're pleased with your new windows and the service provided. It's great to know that our team was able to address the issue with the kitchen window promptly and to your satisfaction. We really appreciate your comments, and we're always here if you need anything in the future.
Warm regards, The Customer Service Team.
Faded colour on doors
Our doors had faded in sections from West Yorkshire Windows. Phoned Dawn sent pictures off and she confirmed we could have the slabs replaced. Richard came out to do the job and he was brilliant we want to adopt him. Dawn was great to speak to on the phone and sorted everything out for us. Top company to deal with when something went wrong.
August 5, 2024
Reply from West Yorkshire Windows
Good morning Graham,
Thank you for sharing your experience! We're delighted to hear that Dawn and Richard provided you with excellent service and were able to resolve the issue with your doors. It's great to know that our team was responsive and efficient in addressing your concerns. We appreciate your kind words and are always here to help if you need anything in the future.
Best regards, The Customer Service Team.
Excellent product and amazing customer…
Excellent product and amazing customer service, thank you
July 18, 2024
Unprompted review
Reply from West Yorkshire Windows
Good morning Richard,
Thank you for your review and pleased we could have been assistance, if you need anything further please feel free to reach out.
Warm Regards, The Customer Service Team.
Utility room extension
Every person that came to my house to work were excellent. The workmanship was good. Any snags were dealt with straight away. The matched the bricks perfect to my existing bungalow. My block paving was put back and matched perfectly. The drive was swept and hosed. Can’t fault them
August 5, 2024
Reply from West Yorkshire Windows
Hello Daniela,
Thank you for your wonderful feedback! We're thrilled to hear that every member of our team provided excellent service and that the workmanship met your expectations. It's great to know that any snags were addressed promptly and that the bricks and block paving were matched perfectly. We appreciate your kind words and are glad you're satisfied with the results. Thanks again for choosing us!
Warm Regards, The Customer Service Team.
I had my Orangery and extension work…
I had my Orangery and extension work done in October 2018. At the time when work was completed I was really pleased and our house was tranformed into an exceptional space where we spend a lot of our time as a family.
Recently I had an issue where I thought a slight leak maybe the cause of some dripping noise I could hear at the back of my new extension.
As the installation work carried out came with a 10 year warranty, I contacted West Yorkshire Windows and they promptly arranged for one of their inspectors to come out and having done so I was reassured that the cause of this issue maybe something else and that there were no problems within the orangery and my new extension.
In dealing with my issue about this matter I felt their staff were very professional and helpful and I received very good after care service. Thank you
July 25, 2024
Reply from West Yorkshire Windows
Hello Radhika,
We're delighted to hear that your extension has become such a valuable space for your family. It's great to know that our team was able to promptly address your recent concern and provide reassurance about the condition of your extension. We take pride in our aftercare service, and we're glad you found our staff to be professional and helpful. Thank you for choosing West Yorkshire Windows, and we're always here if you need us!
Have a good day, The Customer Service Team.
French Doors fix.
French Doors to balcony were not closing properly. Wind and rain blowing in.
The fitter adjusted the doors, lifting them up and sealing the door.
Excellent result.
July 30, 2024
Reply from West Yorkshire Windows
Good morning, Mike,
Thank you for sharing your experience! We're glad to hear that our fitter was able to adjust your French doors and resolve the issue. It's great to know that you're happy with the result. We appreciate your feedback and are always here to help!
Kindest Regards, The Customer Service Team.
Teamwork at its best, means confident and happy customers
The two lads in the team were speedy, efficient, and sensitive to the needs of the customer. Experienced and excellent problem solving over a couple of issues. Nothing seemed to challenge them really and they complemented each other perfectly, whilst remaining friendly and humorous on occasions . Prompt arrival at 8am both mornings and on the job 5 minutes later. Tidied up well afterwards, and kept us fully informed throughout the job. Would have them back tomorrow, so a team WYW need to keep on their books ,and recognize them as an asset to the company.
July 22, 2024
Unprompted review
Reply from West Yorkshire Windows
Good afternoon Colin,
Thank you for your wonderful feedback! We're delighted to hear that our team provided speedy, efficient service while being attentive to your needs. It's great to know that their experience and problem-solving skills shone through and that they maintained a friendly and humorous demeanor.
We're proud to have such dedicated and professional individuals on our team. We'll be sure to pass on your kind words and recognise their efforts.
Thank you for choosing West Yorkshire Windows, The Customer Service Team!
Did a good job solved problem.
July 23, 2024
Reply from West Yorkshire Windows
Hello Harbinder,
Thank you for your feedback and we are pleased the engineer resolved this issue.
Warm Regards, The Customer Service Team.
I’ve had WYW for two projects now and…
I’ve had WYW for two projects now and have been 100% satisfied on both occasions .
They say what they do on their ‘ Tin’ all crews were friendly and professional and the finished project exceeded my expectations .
July 17, 2024
Reply from West Yorkshire Windows
Good morning Sara,
Thank you for your continued trust in West Yorkshire Windows! We're thrilled to hear that you've been 100% satisfied with both of your projects. Our team takes pride in delivering what we promise, and it's wonderful to know that our installation teams were friendly and professional, and that the finished projects exceeded your expectations. We appreciate your support and look forward to working with you again!
Have a lovely day, The Customer Service Team.
Do not trust this company
Do not trust this company! This is brand new and look at it! Not tied into the house and major defects inc the drain not even connected. The company has not even finished and failed two turn up to fit a window just contestant lies. Left a customer who has cancer and a pregnant wife in an unsafe house with a boarded up window for to weeks!
Update: your all the same company and it’s yourself that been out! Not even a sorry by phone! This was build is that bad and unsafe it had to be knocked down and started again! the customer team is a waste of space, instead of salting sorry it’s and I quote “ our driver could be in a accident” we’re actual you don’t have a clue and full of lies to get customers off the phone and then don’t call back!
July 13, 2024
Unprompted review
Reply from West Yorkshire Windows
Dear Steve,
We are deeply sorry to hear about your negative experience and the distress it has caused. Your feedback is very important. We understand this installation is with Trent Valley Windows and isn't West Yorkshire Windows. We are sure that the team from Trent Valley Windows will prioritise your installation to ensure that the outstanding issues are resolved promptly and satisfactorily.
Kindest Regards, The Customer Service Team.
Would recommend West Yorkshire windows…
Would recommend West Yorkshire windows to any looking for replacement windows their service is second to none, well done team. A big thank you to Richard. just to add I am a genuine customer,
July 10, 2024
Reply from West Yorkshire Windows
Good afternoon David,
Thank you for your wonderful review and recommendation! We're delighted to hear that you found our service second to none. A big thank you to Richard for his outstanding work. We appreciate your kind words and continued support.
Warm Regards, The Customer Service Team.
Professional Service
Efficient, professional service. Repairs undertaken without issue by competent, knowledgeable engineers who go out of their way to ensure the customer is happy.
July 2, 2024
Reply from West Yorkshire Windows
Good morning Chris,
Thank you for your excellent review! We're pleased to hear that you found our service efficient and professional. It's great to know that our knowledgeable engineers went out of their way to ensure you were happy with the repairs. We appreciate your kind words and if you need anything further feel free to reach out.
Have a Good Day, The Customer Service Team.
Friendly and helpful contact
Friendly and helpful contact, appointment offered at convenient time and with little delay. Engineer arrived on time and quickly resolved all issues.
July 2, 2024
Reply from West Yorkshire Windows
Hello Eric,
Thank you for your kind review! We're delighted to hear that our team was friendly and helpful, and that we could offer an appointment at a convenient time with little delay. It's great to know our engineer arrived on time and quickly resolved all issues. We appreciate your feedback!
Warm Regards, The Customer Service Team.
Really helpful.
From initial call to home visit was very fast! We knew exactly what we wanted. We were visited by their senior design consultant CARL FARRER who was really helpful and knowledgeable. He was able to put together a 3D drawing for us on the spot, thus enabling us to see our design and make changes to it! All aspects of the proposed build were discussed from local council rules to groundwork to weather effects, finance and customer after care. The full itemised price was provided the following day,! Many thanks WYW! Dave and Jan .
June 24, 2024
Unprompted review
Reply from West Yorkshire Windows
Dear Dave and Jan,
Thank you for your fantastic review! We're delighted to hear that your experience, from the initial call to the home visit, was very fast and efficient. It's great to know that Carl Farrar, our senior design consultant, was able to assist you with his helpful knowledge and 3D drawing skills, allowing you to visualise and refine your design on the spot.
We appreciate your positive feedback on the thorough discussion of all aspects of the proposed build, including local council rules, groundwork, weather effects, finance, and customer aftercare. We're also pleased that you received the full itemised price the following day.
Many thanks for choosing West Yorkshire Windows, The Customer Service Team.
Fabulous
Absolutely fantastic service from the enquiry to the installation.
The installation guys where lovely and respectful of my property and explained what they were doing each step og the way.
Will use them again and have recommended the cmpany to my friends and family.
June 12, 2024
Reply from West Yorkshire Windows
Good morning Fiona,
Thank you for your fantastic review! We're thrilled to hear that you had a great experience from enquiry to installation. Our installation team takes pride in being respectful and communicative, and we're glad that was reflected in your experience. We appreciate your recommendation to friends and family and if there is anything further we can assist you with, feel free to reach out.
Have a good day, The Customer Service Team.
Terrible after sales service
This is the second time I have had to leave a terrible review of west yorkshire windows my back door which was only fitted on the 28th February is sticking again it took last time emails which largely when unanswered phone calls to get it sorted as a gesture of good will I removed the bad reviews I left
It's happened again the door is sticking and we are having to really bang it to shut up does customer service at West yorkshire windows care no they do not yet again I am fobbed off and let down after sales service is a big joke
June 21, 2024
Unprompted review
Reply from West Yorkshire Windows
Good morning, Mr Newby,
Please accept our apologies that you are having difficulty with your door and please be assured we are here to assist. We have emailed, called and texted you multiple times the past few days. We arranged for our engineer at short notice to visit on Monday, unfortunately you were unavailable and unavailable yesterday. If you can contact the team on 01924 881920 and advise when access can be provided between 8am and 4.30pm Monday to Friday, we will arrange a visit to ensure this issue is resolved. We can assure you that the customer service team pride itself on the service that we provide and have received many testimonials on Trustpilot from our customers.
Kindest Regards, The Customer Service Team.
Would use again
From the beginning everybody I have come across has been polite, friendly and professional. Jase and Rob turned up on time to fit the windows and I am very pleased with the work they carried out, even cleaning up after themselves.
Would not hesitate to use them again.
June 14, 2024
Unprompted review
Reply from West Yorkshire Windows
Good afternoon Kevin,
Thank you for your wonderful review!
We're delighted to hear that everyone you encountered was polite, friendly, and professional. It's great to know that Jase and Rob did an excellent job fitting your windows and cleaned up afterward. We appreciate your kind words and if there is anything further we can assist with, feel free to reach out.
Kind Regards, The Customer Service Team.
Efficient service
From first contact about my issue WY Windows made sure I was kept informed of the status.
On arrival of the fitter he was pleasant , efficient and clean working .
Could not fault the service.
Very pleased
June 12, 2024
Reply from West Yorkshire Windows
Hi Richard,
Thank you for your kind review! We're pleased to hear that you were kept informed throughout the process and that you found our fitter to be pleasant, efficient, and clean. We appreciate your feedback and are glad you are very pleased with our service!
Have a good day, The Customer Service Team.
efficient and professional
great and quick response to my issue, someone was sent out with in a two weeks to resolve my issue. efficient and professional. can’t fault them.
June 12, 2024
Reply from West Yorkshire Windows
Hello Nadia,
Thank you for your great review! We're glad to hear that we could respond quickly and resolve your issue efficiently. We appreciate your kind words and support!
Kindest Regards, The Customer Service Team.
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