The products they sell are high quality brand names and the delivery is very fast. Unfortunately every body is shaped differently and the wetsuits didn’t fit due to having a very narrow cut in the sh... See more
Company replied
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This surf shop had a great range of surfing accessories, from fins to leashes, and the staff were able to advise me on which ones would work best for me. The prices were competitive and I was happy wi... See more
Company replied
The wetsuit was fine, the price was good, the delivery very smooth, but it's the customer service I want to praise. I gave the wrong number while placing my order and they helped me get my pick up cod... See more
Great selection, fast service with delivery! Especially love the coupons after purchase that I can use for the next one. Because there is always something else you need :)
Company details
- Surf Shop
- Canoe and Kayak Store
- Outdoor Clothing and Equipment Shop
- Sailing Store
- Sportswear Store
- Windsurfing Store
About Wetsuit Outlet DE
Written by the company
Wir lieben Wassersport! Wir sind Surfer, Segler und Kajakfahrer - deshalb machen wir, was wir tun.
Seit wir vor über 20 Jahren begonnen haben, haben wir mehr als 2 Millionen Bestellungen weltweit verschickt.
Wie haben wir das geschafft? Indem wir Qualitätsprodukte zu wettbewerbsfähigen Preisen und den besten Kundenservice der Branche anbieten.
Unser Sommer ist zu kurz! Wetsuit Outlet führt über 100.000 Artikel, um deine Wassersportaktivitäten das ganze Jahr über zu verlängern.
Erfahren Sie mehr >
Wir führen
Sehen Sie, was neu ist >
Belohnungen verdienen
Jetzt anmelden >
Seit wir vor über 20 Jahren begonnen haben, haben wir mehr als 2 Millionen Bestellungen weltweit verschickt.
Wie haben wir das geschafft? Indem wir Qualitätsprodukte zu wettbewerbsfähigen Preisen und den besten Kundenservice der Branche anbieten.
Unser Sommer ist zu kurz! Wetsuit Outlet führt über 100.000 Artikel, um deine Wassersportaktivitäten das ganze Jahr über zu verlängern.
Erfahren Sie mehr >
Wir führen
- Neoprenanzüge
- Trockenanzüge
- Surfzubehör
- Segelausrüstung
- SUPs und Kajaks
- Wind-, Wake-, Kite- und Bodyboard
- Badeanzüge und Accessoires
- und vieles mehr!
Sehen Sie, was neu ist >
Belohnungen verdienen
- 5 € Gutschein für jeden 100 € Einkauf
- Kostenloses Recycling von Neoprenanzügen
- Früher Zugang zu Sonderangeboten und Neuheiten
- Exklusive Angebote und Wettbewerbe
- Dedizierte Kunden-Support-Hotline
Jetzt anmelden >
Contact info
Harderwijkerstraat 17, 7418 BA, Deventer, Netherlands
- info@wetsuitoutlet.de
- www.wetsuitoutlet.de
4.6
Excellent
5K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I receives good service from the online…
I receives good service from the online team and the product arrived quickly.
November 13, 2022
Everything top.
The order was very fast! Nevertheless I ordered to Bulgaria.
Shipping was also fast. Think after 1,5 week it arrived here.
So thank you!
For my next wetsuits I’ll order again 🔥
October 26, 2022
Excellent customer service
Excellent customer service. Immediate response to all issues. Quick replacement. 100%. Can totally recommend wetsuitoutlet. Thanks guys!!!!
October 24, 2022
Top Produkt delivery
October 11, 2022
as it should be
delivery and products as specified, no issus, everything without worries
September 26, 2022
Very nice helpful person
Very nice helpful person in call to solve package location.
September 9, 2022
Quick Delivery.
September 26, 2022
Massive delays in my order.
Massive delays in my order.
I reached out to them, in order to tell them to send my order asap, but still again massive delays.
They don't care and don't send via express.
Goods won't arrive on time and weekend plans will be destroyed.
September 29, 2022
Unprompted review
Reply from Wetsuit Outlet DE
Thank you for your feedback,
We're sorry to hear that you have been disappointment with our service, we do try and make sure that all orders are processed quickly and arrive within our delivery promise.
I have investigated this further and I can see your order was placed on Friday evening, dispatched on Wednesday and due to arrive with you today. We do have a 3 - 5 working day delivery promise and so I am really pleased to see that your order will arrive within this time frame.
We hope that you will be pleased once your order arrives and if you have any further queries please do not hesitate to get back in touch.
Kind Regards,
Team WSO
Recived it on 7th working day
Recived it on 7th working day, and it should have been between 3-5. I have payed 20€ for shipping cost, although I have spent 155€. And now when I want to return some items, I can’t go trough the return form, it doesn’t recognize my order ID and I would have to pay extra 5€ for shipping costs?!?
September 4, 2022
Unprompted review
Reply from Wetsuit Outlet DE
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your order didn't arrive on time. We try hard to make sure that all orders are processed quickly, and our customers are kept updated should we experience any delays.
I can see that your order contained an item that was dispatched from our international warehouse, and we do state that these items can take a little longer to arrive.
I have contacted you directly to help with your returns and provide you with instructions.
Once again we're sorry for the disappointment that has been experienced and I look forward to speaking with you soon.
Kind regards,
Team WSO
Good named products
Good named products, good prices. unfortunately not always all sizes are available, post is fast and reliable, my one contact with customer service went swimmingly. Excuse the pun.
September 22, 2022
Rapid delivery and a really good price…
Rapid delivery and a really good price for the product I wanted to buy
August 23, 2022
Great wetsuit,fast delivery!Thanks
September 9, 2022
Customs fee incurred but resolved by wetsuit outlet
I live in Malta, so because of import taxes into EU related to Brexit I specifically ordered from the wetsuit outlet .de German site. Only to find that upon receiving the items they were shipped from the UK and I got stung with an 80 euro customs fee. Wetsuit outlet quickly contacted me and refunded me for the customs fee, very good customer service and resolution
September 12, 2022
Unprompted review
Reply from Wetsuit Outlet DE
Thank you for your feedback and bringing this to our attention.
We're very sorry that you incurred custom charges on your recent order, we have urgently investigated this and there has been a technical error, as your order should not have been fulfilled from our UK warehouse.
We're really pleased to report that we have now fixed the problem and we have contacted you directly to make sure the custom charges you paid, are reimbursed.
Once again sorry for the disappointment this caused, and we hope to resolve this for you quickly!
Kind regards,
Team WSO
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