The products they sell are high quality brand names and the delivery is very fast. Unfortunately every body is shaped differently and the wetsuits didn’t fit due to having a very narrow cut in the sh... See more
Company replied
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This surf shop had a great range of surfing accessories, from fins to leashes, and the staff were able to advise me on which ones would work best for me. The prices were competitive and I was happy wi... See more
Company replied
The wetsuit was fine, the price was good, the delivery very smooth, but it's the customer service I want to praise. I gave the wrong number while placing my order and they helped me get my pick up cod... See more
Great selection, fast service with delivery! Especially love the coupons after purchase that I can use for the next one. Because there is always something else you need :)
Company details
- Surf Shop
- Canoe and Kayak Store
- Outdoor Clothing and Equipment Shop
- Sailing Store
- Sportswear Store
- Windsurfing Store
About Wetsuit Outlet DE
Written by the company
Wir lieben Wassersport! Wir sind Surfer, Segler und Kajakfahrer - deshalb machen wir, was wir tun.
Seit wir vor über 20 Jahren begonnen haben, haben wir mehr als 2 Millionen Bestellungen weltweit verschickt.
Wie haben wir das geschafft? Indem wir Qualitätsprodukte zu wettbewerbsfähigen Preisen und den besten Kundenservice der Branche anbieten.
Unser Sommer ist zu kurz! Wetsuit Outlet führt über 100.000 Artikel, um deine Wassersportaktivitäten das ganze Jahr über zu verlängern.
Erfahren Sie mehr >
Wir führen
Sehen Sie, was neu ist >
Belohnungen verdienen
Jetzt anmelden >
Seit wir vor über 20 Jahren begonnen haben, haben wir mehr als 2 Millionen Bestellungen weltweit verschickt.
Wie haben wir das geschafft? Indem wir Qualitätsprodukte zu wettbewerbsfähigen Preisen und den besten Kundenservice der Branche anbieten.
Unser Sommer ist zu kurz! Wetsuit Outlet führt über 100.000 Artikel, um deine Wassersportaktivitäten das ganze Jahr über zu verlängern.
Erfahren Sie mehr >
Wir führen
- Neoprenanzüge
- Trockenanzüge
- Surfzubehör
- Segelausrüstung
- SUPs und Kajaks
- Wind-, Wake-, Kite- und Bodyboard
- Badeanzüge und Accessoires
- und vieles mehr!
Sehen Sie, was neu ist >
Belohnungen verdienen
- 5 € Gutschein für jeden 100 € Einkauf
- Kostenloses Recycling von Neoprenanzügen
- Früher Zugang zu Sonderangeboten und Neuheiten
- Exklusive Angebote und Wettbewerbe
- Dedizierte Kunden-Support-Hotline
Jetzt anmelden >
Contact info
Harderwijkerstraat 17, 7418 BA, Deventer, Netherlands
- info@wetsuitoutlet.de
- www.wetsuitoutlet.de
4.6
Excellent
5K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service and finally I have…
Very good service and finally I have found an ideal size and cut of the wetsuit.
June 24, 2023
bought a westuit
bought a westuit, it says delivery 4-6 days. after 9 days i haven´t heard anything back, nor did i get a notice that the wetsuits has been sent out? service?
June 14, 2023
Unprompted review
Reply from Wetsuit Outlet DE
Thank you for providing us with your valuable feedback.
We sincerely apologise for the inconvenience caused by the delay in receiving your order. We understand that timely delivery is of utmost importance, and we rely on our trusted couriers to fulfill this expectation.
We have a dedicated team that is readily available to assist our customers, and we encourage you to reach out to us if you have any concerns regarding your order.
Rest assured, we have taken immediate action to address this issue and ensure that you are kept informed throughout the resolution process.
We appreciate your understanding and cooperation in this matter, and we eagerly anticipate the opportunity to communicate with you further.
Kind regards
Team WSO
I recently purchased a new surfboard…
I recently purchased a new surfboard from this shop, and I'm very impressed with the quality of the product. The board looks great, and I can't wait to take it out for a ride.
April 10, 2023
Unprompted review
Don't get tracking no
Don't get tracking no.
Don't get redponse on my Email to get tracking no.
May 4, 2023
Unprompted review
Reply from Wetsuit Outlet DE
Thank you for your feedback,
We apologise for any inconvenience caused by the lack of communication regarding your tracking number. We take all customer feedback seriously and we strive to provide the best service possible.
After reviewing our records, it appears that we did not receive an email from you requesting the tracking number. However, we understand the frustration that comes with not receiving timely updates.
We have contacted you directly via email to keep you updated. Once again, we apologise for any inconvenience this has caused and we appreciate your patience and understanding.
Kind regards,
Team WSO
Hat alles gut funktioniert
April 2, 2023
Friendly and professional staff
Friendly and professional staff. Fast deliveries. Helpful attitude, good prices, great variety of products. Easy to use weborder and return processes .
April 12, 2023
Great offers and good service!
April 12, 2023
This surf shop had a great range of…
This surf shop had a great range of surfing accessories, from fins to leashes, and the staff were able to advise me on which ones would work best for me. The prices were competitive and I was happy with my purchase.
February 28, 2023
Unprompted review
Top professional produc (HH) at fair…
Top professional produc (HH) at fair price, fast delivery.
March 22, 2023
Deliverry was lightening fast
Actually I had no contact with customer services. Had no need for it. And that itself says...
Deliverry was lightening fast, so fast that that itselves suprised me greatly.
March 2, 2023
Super service
January 27, 2023
I didn’t get the Color I ordered…
I didn’t get the Color I ordered somehow but all in all, good service. :)
December 4, 2022
I waited 2 weeks for my order to be…
I waited 2 weeks for my order to be shipped, and only after contacting their support, I was told they can not send part of it.
Terrible service.
December 7, 2022
Unprompted review
Reply from Wetsuit Outlet DE
Thank you for your recent feedback,
We're very sorry to hear of the issues that you have experienced when shopping with us. We have tried to locate your order so that we can investigate this further, however, unfortunately we haven't been able to find your details.
Please may we ask that you get in touch with us directly at info@wetsuitoutlet.de so that we can make sure that we resolve this matter for you.
Kind regards
Team WSO
Hi personal service
Products could need better clarification about known size problems.
But recomendation per mail was on spot
November 14, 2022
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