I purchased a remote controller for my Olympus Tough TG-7. I followed the instructions in order to use it, however even though the remote was functioning, it appeared there was a fault with the camera... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tremendous stock- new and used. Item arrived next day. Competitive pricing. As it turned out the item was not suitable for my needs so was returned. Excellent customer service (Josh) and item retur... See more
Company replied
The item was as described, it was posted quickly and commutation was perfect. You really couldn't have asked for more when buying on line. 10/10 service plus they're selling used items in great con... See more
Company replied
I needed a sigma 2x teleconverter for my sigma 60–600 MM lens for The 12th of August 2026 partial eclipse in the UK I ordered the item on the 11th with superfast next day delivery. I’ve got it before... See more
Company replied
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing delivery notification - waited in all day Sunday for nothing
I have always had good service from Wax but the delivery this time was disappointing.
I received an email with a tracking link on Saturday 9th August, saying my delivery would arrive some time on Sunday 10th and they would message me with a one hour delivery window when the parcel left the depot, usually by 12pm.
So I got up earlier than usual on Sunday, just in case and waited in all day.
I WAITED IN ALL DAY SUNDAY FOR NOTHING!
The next contact was an email at 9:48am Monday as follows:
Marian will deliver your Wex parcel
TODAY
11th April 2025
between
12:28-13:28
I didn't have a choice not to wait in for it as it was extra batteries for a timelapse for the solar eclipse on the 12th, so I didn't dare miss it.
August 9, 2026
Reply from Wex Photo Video
Hello,
Thank you for taking the time to leave this feedback on your order.
Sincerest apologies for any issues with delivery of your items.
From checking our system it would seem the order listed was set on a 2-3 working day delivery service rather than Sunday & was for 2 camera batteries rather than a solar filter.
I will be in touch with you directly to ascertain if there is a different order number & anything further we can do to assist.
Kind regards,
William
Customer Service Management Team
Happy in all aspects
Order arrived promptly and as required. Quality of items was excellent and safely packaged.
August 2, 2026
Reply from Wex Photo Video
RSJC,
We appreciate your positive feedback! We are delighted to hear that your order arrived promptly and that the quality of your items was excellent and safely packaged.
Wex Customer Services
Overall very good
Overall very good, fair price offered and would use again for trading up my equipment.
August 8, 2026
Reply from Wex Photo Video
Niall Murray,
We're so pleased to hear that you found our pricing fair and that you would consider using us again for trading up your equipment.
Wex Customer Services
Reply from Wex Photo Video
JASON GOTT,
We appreciate your positive feedback! We're so pleased you found our service to be fast and reliable, and that our prices were competitive.
Wex Customer Services
Excellent Quick Service
Excellent Quick Service, goods arrived as stated on web site in as new condition. Price was very competitive. Excellent all round experience.
August 8, 2026
Reply from Wex Photo Video
MR ALAN SEYMOUR,
We're delighted to hear you experienced excellent quick service and that your goods arrived in new condition as stated. It's wonderful to know you found our pricing competitive and had an excellent overall experience.
Wex Customer Services
The item was i stock and delivered the…
The item was i stock and delivered the next day.... Happy customer. The process was simple, and everything went through without an issue
July 30, 2026
Reply from Wex Photo Video
John Keenan,
We're so pleased to hear that your item was in stock and delivered the very next day. It's wonderful to know that the process was simple and went smoothly for you.
Wex Customer Services
All went smoothly and delivery was…
All went smoothly and delivery was amazingly quick!
Item exactly as described, packaged well.
Ordered late afternoon on a Saturday and arrived at 9.15 Monday morning and that was on a standard delivery service
August 10, 2026
Reply from Wex Photo Video
Steven Hawker,
We're delighted to hear everything went smoothly and that your delivery was amazingly quick! It's great to know the item was exactly as described and well-packaged.
Wex Customer Services
Reply from Wex Photo Video
D Partridge,
We appreciate your positive feedback! We're so pleased to hear that your cards arrived well on time and that you found the information and delivery to be good.
Wex Customer Services
Straightforward online purchase
August 10, 2026
Reply from Wex Photo Video
Many thanks for your feedback!
Reply from Wex Photo Video
JamesHoughton,
We appreciate your positive feedback! We're so pleased you were happy with our realistic pricing and ultra-fast dispatch. Thank you!
Wex Customer Services
Little things make a difference!
Delivered on time, just as ordered. Delighted. Already made a difference to my photography practice!
August 4, 2026
Reply from Wex Photo Video
customer,
We're so pleased to hear that your order was delivered on time and exactly as you wanted! It's wonderful to know it's already making a difference to your photography practice.
Wex Customer Services
Pleased with my used Sony mirrorless…
Pleased with my used Sony mirrorless camera, good condition and works perfectly .
Arrived quickly via DPD.
August 8, 2026
Reply from Wex Photo Video
Mr M Wray,
We're so pleased to hear you're happy with your used Sony mirrorless camera, its condition, and perfect functionality. We're also glad it arrived quickly!
Wex Customer Services
I always get great service from WEX
I always get great service from WEX. I appreciate being able to buy used kit and still get a decent warranty. Shipping is quick, and you get to speak to a real person if you call.
August 5, 2026
Reply from Wex Photo Video
R Brun,
We're so pleased to hear you consistently receive great service from us! It's wonderful that you appreciate being able to purchase used equipment with a decent warranty, and that you find our shipping quick and our customer service accessible.
Wex Customer Services
Reply from Wex Photo Video
J Leoning,
We are so glad you found such a great deal on your lenses; we hope they serve you well!
Wex Customer Services
Robust SD cards
Being able to explore what is in the market for SD cards, plastic cards with the lock switch are very fragile, Lexar do a stainless steel version without the fragile switch. This suits my heavy usage needs, so I have bought 2 separately!
August 7, 2026
Reply from Wex Photo Video
Barbara,
We appreciate you sharing your experience with us. We understand your concern regarding the durability of plastic SD card switches and we acknowledge your preference for more robust options. It's helpful to know that our stainless steel version meets your heavy usage needs, and we're glad you've found a product that suits you well.
Wex Customer Services
Excellent company, great staff.
Excellent, reliable company. In my experience Wex Photo Video staff are first class too, knowledgeable and very helpful.
August 9, 2026
Reply from Wex Photo Video
Benny R,
We're so pleased to hear you find our company reliable and that our staff are first-class, knowledgeable, and very helpful.
Wex Customer Services
I preordered a Fuji x100vi thinking
I preordered a Fuji x100vi thinking , after reading several online places , that it would be weeks . It arrived the next day !
August 7, 2026
Reply from Wex Photo Video
Lizzie,
We're glad to hear your preorder arrived so quickly! We understand the anticipation for new gear and are happy we could exceed your expectations.
Wex Customer Services
Very well done at WEX sorting out a…
Very well done at WEX sorting out a tricky problem
August 7, 2026
Reply from Wex Photo Video
Mike Parsons,
We're so glad to hear that we were able to successfully resolve a challenging issue for you. Thank you for your positive feedback!
Wex Customer Services
Reply from Wex Photo Video
Many thanks for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.