W Hamond Jewellers Reviews 

3,946
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high-quality products, noting a wide selection of unique jewellery. Staff are frequently highlighted as knowledgeable, helpful, and patient, providing excellent advice and pleasant interactions. Many appreciate the exceptional customer service, including prompt replies and personalized assistance, often going above and beyond. However, some customers experienced significant delivery delays, with items not arriving on time or requiring extensive chasing for updates. A few others found customer service disappointing, citing issues like being dismissed, receiving false assurances, or facing refusal to resolve problems with faulty items.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight and satisfaction with... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and friendly... See more

Service

Reviewers mention positive feedback about service, with many describing it as fantastic, excellent, and... See more

Delivery service

Customers generally report positive experiences with delivery, often praising prompt and fast service, with... See more

Customer service

Users describe positive interactions with customer service, with many reviewers highlighting excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to this shop specifically for a piece of Whitby Jet jewellery. They have a wide selection with many beautiful pieces. Mark was knowledgeable, very helpful and there was no pressure to choose qui... See more

Company replied

Rated 5 out of 5 stars

From start to finish we had a haggling match to get over the line eventually. Delivery was slightly delayed although when finally the item arrived I was overjoyed at the piece as not realised the size... See more

Company replied

Rated 4 out of 5 stars

Good experience in the Whitby store, they hadn’t got the gold jet signet ring I wanted in stock, but ordered it and gave the same discount as the online price. Slight confusion about the delivery date... See more

Company replied

Rated 5 out of 5 stars

Bought Gucci Gold ring online , Poppi was very helpful with my enquiry. I end up buying another silver Tag necklace because of her service . Next day delivery , price match from others shop , all my e... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer
  4. Jewelry Engraver
  5. Watch Store

Written by the company

Welcome to W Hamond. Discover award-winning Whitby Jet, diamond and British gemstone jewellery. We stock the largest selection of handmade Whitby Jet Jewellery. Shop in-store or online with free next day delivery and up to 4 years 0% finance. We are an authorised stockists of premium luxury brands including Faberge, Bremont, Oris, FOPE, Parmigiani Fleurier, Messika, Bell & Ross, Shaun Leane, Georg Jensen, Seiko, Hamilton and many more. With over 40 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after fine jewellery and luxury watches.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(3,946)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Shop in York

The sales lady, Karen, was bubbly and very helpful. I bought a beautiful butterfly necklace in memory of my brother and we had a little chat about the relevance of butterflies and remembrance.
The packaging was beautiful and I am very happy with my purchase.
The shop itself, in The Shambles in York, was full of beautiful pieces and I could have spent a lot more £. A fantastic experience all round

September 2, 2025
Unprompted review
W Hamond Jewellers logo

Reply from W Hamond Jewellers

Thankyou for your review Frances, its great to hear you enjoyed your visit. If there is anything else we can do to help, please let us know

Rated 5 out of 5 stars

Great service.

The people who serve us in the shop were delightful.

August 3, 2025
Unprompted review
W Hamond Jewellers logo

Reply from W Hamond Jewellers

Hello Peter, it5s great to hear you enjoyed you visit

Rated 5 out of 5 stars

Absolutely first class

Absolutely first class, beautiful jewellery and beautifully packaged.Amazing prices and fantastic service. Would totally recommend.

October 20, 2025
Unprompted review
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Reply from W Hamond Jewellers

Thankyou for your review Linda, enjoy your order!

Rated 5 out of 5 stars

Silver Whitby Jet and Blue John pendants

Ordered a Whitby Jet and a Blue John pendant online during the sale. Excellent prices and super fast delivery. Beautiful quality jewellery. Really happy with my purchases.

August 18, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Nancy, Thankyou for taking the time to leave us a review, its lovely to hear you enjoyed your order

Rated 5 out of 5 stars

Hope provided excellent advice and…

Hope provided excellent advice and assistance to 'fast-track' the production and delivery of an item to meet a birthday deadline. All contact with W.Hamond was swift, friendly and effective. Top marks all round and huge thanks, too.

October 17, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Chris, thankyou for your review, its lovely to hear the team could help.

Rated 5 out of 5 stars

Great service & friendly

Great service & friendly, helpful staff!

August 6, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Angela, thankyou for your visit and review

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish. The ring we ordered wasnt in stock despite saying it was, but they made it from scratch for us and had it delivered within the week, which we were nervous about as we were imminently travelling for our wedding. The piece is beautiful and even better than we expected. Huge thanks to Leah and the team, exceptional customer service throughout.

October 6, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Dan, its lovely to hear we could help you and congratulations on the wedding.

Rated 5 out of 5 stars

Get Some Jet!

Our salesperson was very helpful and not at all pushy. We had a very enjoyable experience, and I love my jet necklace!

July 10, 2025
Unprompted review
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Reply from W Hamond Jewellers

Thankyou for your review, its lovely the hear the team could help.

Rated 4 out of 5 stars

I was looking for a Whitby Jet ring

I was looking for a Whitby Jet ring. You were so helpful gave me a few to try on.
Great service and looking after customers.

July 17, 2025
Unprompted review
W Hamond Jewellers logo

Reply from W Hamond Jewellers

Hello Laura, thankyou for taking the time to leave us a review, its great to hear you enjoyed your experience with us

Rated 5 out of 5 stars

Eye-catching

Excellent display and understanding service. Very interesting jet jewellery at a reasonable price.

August 9, 2025
Unprompted review
W Hamond Jewellers logo

Reply from W Hamond Jewellers

Hello Peter, its great to hear you enjoyed your experience with us

Rated 5 out of 5 stars

Large variety of jet jewellery from…

Large variety of jet jewellery from large to small pieces
High quality design
Knowledgeable and friendly staff, adjusted length of chain as necessary

July 24, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Alan, thankyou for leaving us a review, its lovely to hear you enjoyed your experience with us.

Rated 5 out of 5 stars

Lovely experience

Lovely experience

July 3, 2025
Unprompted review
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Reply from W Hamond Jewellers

Thankyou for your review Sharon, if there is anything else we can do to help, please let us know.

Rated 5 out of 5 stars

Knowledgable and friendly staff made my…

Knowledgable and friendly staff made my visit a pleasure.

August 30, 2025
Unprompted review
W Hamond Jewellers logo

Reply from W Hamond Jewellers

Hello Simon, thankyou for visiting us, if there is anything else we can do to help, just let us know

Rated 4 out of 5 stars

Great store in the heart of Whitby

Good experience in the Whitby store, they hadn’t got the gold jet signet ring I wanted in stock, but ordered it and gave the same discount as the online price. Slight confusion about the delivery date, but it arrived quickly & I am delighted with the item.

June 30, 2025
Unprompted review
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Reply from W Hamond Jewellers

Thankyou for your review Lawrence, enjoy your new ring.

Rated 5 out of 5 stars

Special amethyst and jet earrings!

Brought back a beautiful amethyst and Whitby jet earring set to commemorate my wonderful trip! Well made pieces and friendly staff.

August 18, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Lisa, thankyou for your review, its great to hear your are enjoying your earrings :)

Rated 5 out of 5 stars

My first time buying from here I…

My first time buying from here I absolutely love my ring I bought for my 60th birthday in July this year fits beautifully had loads of comments too it’s gold with jet like a triangle shape the staff were just shutting up as I was looking in the window and the lady let me go in lovely staff very helpful and polite shop bottom of steps in Whitby going tomos tbh gna look again at this shop I love jet and this is a old shop in Whitby

July 12, 2025
Unprompted review
W Hamond Jewellers logo

Reply from W Hamond Jewellers

Hello Karen, its lovely to hear the team could help and you are enjoying your ring

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