W Hamond Jewellers Reviews 

3,946
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high-quality products, noting a wide selection of unique jewellery. Staff are frequently highlighted as knowledgeable, helpful, and patient, providing excellent advice and pleasant interactions. Many appreciate the exceptional customer service, including prompt replies and personalized assistance, often going above and beyond. However, some customers experienced significant delivery delays, with items not arriving on time or requiring extensive chasing for updates. A few others found customer service disappointing, citing issues like being dismissed, receiving false assurances, or facing refusal to resolve problems with faulty items.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight and satisfaction with... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and friendly... See more

Service

Reviewers mention positive feedback about service, with many describing it as fantastic, excellent, and... See more

Delivery service

Customers generally report positive experiences with delivery, often praising prompt and fast service, with... See more

Customer service

Users describe positive interactions with customer service, with many reviewers highlighting excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to this shop specifically for a piece of Whitby Jet jewellery. They have a wide selection with many beautiful pieces. Mark was knowledgeable, very helpful and there was no pressure to choose qui... See more

Company replied

Rated 5 out of 5 stars

From start to finish we had a haggling match to get over the line eventually. Delivery was slightly delayed although when finally the item arrived I was overjoyed at the piece as not realised the size... See more

Company replied

Rated 4 out of 5 stars

Good experience in the Whitby store, they hadn’t got the gold jet signet ring I wanted in stock, but ordered it and gave the same discount as the online price. Slight confusion about the delivery date... See more

Company replied

Rated 5 out of 5 stars

Bought Gucci Gold ring online , Poppi was very helpful with my enquiry. I end up buying another silver Tag necklace because of her service . Next day delivery , price match from others shop , all my e... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer
  4. Jewelry Engraver
  5. Watch Store

Written by the company

Welcome to W Hamond. Discover award-winning Whitby Jet, diamond and British gemstone jewellery. We stock the largest selection of handmade Whitby Jet Jewellery. Shop in-store or online with free next day delivery and up to 4 years 0% finance. We are an authorised stockists of premium luxury brands including Faberge, Bremont, Oris, FOPE, Parmigiani Fleurier, Messika, Bell & Ross, Shaun Leane, Georg Jensen, Seiko, Hamilton and many more. With over 40 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after fine jewellery and luxury watches.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(3,946)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Service…

When looking on line at items i was interested in, phoning the York shop and the staff only too happy to acquire the items and allow me to have them put aside to be picked up later.
Both members of staff on two seperate occasions were very helpful and professional.

August 20, 2025
Unprompted review
W Hamond Jewellers logo

Reply from W Hamond Jewellers

Hello, thankyou for your review, glad to hear we could help.

Rated 5 out of 5 stars

A very pleasant experience

On our visit to Hamond's Jewellers, we were looked after by Hugo who was very helpful, pleasant and polite. He showed us several items and was extremely patient throughout. I chose some earrings and there was a reduction in the price which was an added bonus. They were beautifully wrapped which is a lovely touch. I am delighted with my purchase and look forward to visiting you again. Thank you.

July 8, 2025
Unprompted review
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Reply from W Hamond Jewellers

Thankyou for your review Diane, we look forward to seeing you again.

Rated 5 out of 5 stars

The sales assistant was really helpful…

The sales assistant was really helpful and spent a long time with me trying to find a pair of earrings that closely matched ones I had lost. He was very warm and friendly. I could not fault the service I received.

August 13, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hi Julie, thankyou for your review, anything else we can do to help, please let us know.

Rated 5 out of 5 stars

Friendly, kind and very helpful

We purchased a wedding ring and Michaela was brilliant. Put us at our ease, efficient and very helpful. You had just what we wanted at a great price. Highly delighted, Thank you. Jim Coggan.

August 21, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hi Jim, thankyou for your review, its lovely to hear you had a great time

Rated 5 out of 5 stars

Excellent service

Excellent service
Item was ordered in and I was contacted to say it was inshore ready for me to try

August 23, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Louise, thankyou for your review, happy to hear you enjoyed the experience with us

Rated 5 out of 5 stars

Staff were very courteous and…

Staff were very courteous and efficient. The jewellery is lovely and was able to purchase my item as allowed to pay in instalments. May take a while as they are extremely busy, but was worth it and very happy with my item (silver Claddagh ring with jet black heart stone). See you on my next visit Hamonds 👍

March 23, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Sharon, thankyou for taking the time to leave us a review, and its lovely to hear you are enjoying your new ring.

Rated 5 out of 5 stars

We have a wonderful experience buying…

We have a wonderful experience buying the piece we’ve been covering for a couple of years.

Fantastic, we love W Hamond and their connection to N York especially

August 30, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hi Neil, thankyou for your review :)

Rated 5 out of 5 stars

GREAT CHOICE AND HELPFUL STAFF.

Helpful staff member.
Great selection of charms. My wife had lots to choose from.
Great value for money. We always visit W Hamond when in York.

July 28, 2025
Unprompted review
W Hamond Jewellers logo

Reply from W Hamond Jewellers

Hello Tony, thankyou for your review, its lovely to hear you enjoyed your visit

Rated 4 out of 5 stars

The young man that served me was very…

The young man that served me was very knowledgeable and helpful,I think his name was Mark. I have visited the store on previous occasions and have always received good service. Would recommend W Hammmonds.

September 16, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Chris, great to hear you love coming to see us in person.

Rated 5 out of 5 stars

Whitby Jet Earrings - a great souvenir of my visit.

Your young gentleman assistant (sorry, I don't know his name) was very helpful and patient in assisting me to decide on my purchase. I was very pleased with my purchase of earrings, a tasteful memento of my visit to Whitby.

July 15, 2025
Unprompted review
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Reply from W Hamond Jewellers

Thankyou for your review, great to hear we could help and lovely to hear you are enjoying your earrings

Rated 5 out of 5 stars

Great service.

Great experience. Great service. Great price. Cousins wife loved the necklace :-)

September 27, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello John, lovely to hear the necklace was received well and you enjoyed your experience

Rated 5 out of 5 stars

Seiko Prospex Alpinist Watch

Brought a Seiko Alpinist Watch from W. Hammond and it came right on time without any issues. Very happy with the watch.

April 21, 2025
Unprompted review
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Reply from W Hamond Jewellers

Its lovely to hear you enjoyed your experience Rajhkeran, enjoy your new watch!

Rated 5 out of 5 stars

My order was delivered very soon after…

My order was delivered very soon after I placed it.
It's a Christmas present for me from my husband..it's lovely ..
Now all I must do is try not to wear my necklace before I open it on Christmas Day!!

October 1, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Catherine, enjoy your present! happy to hear it has been received well and is adding to the holiday excitement

Rated 5 out of 5 stars

Unique workmanship

The pendant I purchased was unique in design and flawless in execution. A wonderful piece which I have not seen the like of. It is a delight to wear. Packaging was perfection, a real treat to open. This was my first purchase but I don't think it will be my last.

October 2, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Deborah, thankyou for leaving us a review, it is wonderful to hear you enjoyed your experience with us.

Rated 5 out of 5 stars

Poppi (customer services) was extremely…

Poppi (customer services) was extremely helpful and found me the perfect replacement earrings for a favourite pair. Thanks for all your help!

September 30, 2025
Unprompted review
W Hamond Jewellers logo

Reply from W Hamond Jewellers

Hello, thankyou for taking the time to leave us a review, its lovely to hear we were able to help you find a replacement, enjoy your new earrings.

Rated 2 out of 5 stars

Don’t purchase Clogau from them online

Don’t purchase Clogau from them online, item didn’t come in Clogau box or with a guarantee, even though website states (All of our Clogau jewellery is delivered in elegant Clogau packaging), purchased 16th July and was told would have box and guarantee by August, told on 3rd September after chasing them up again that they were still waiting for them to arrive, so where is the items original guarantee? this was a gift I couldn’t give it as it looked strange in a different box with no 2 year guarantee , cost me extra to purchase a Clogau gift elsewhere, have told them not to bother sending now but they said will still send. Still waiting as of today

July 16, 2025
Unprompted review
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Reply from W Hamond Jewellers

Hello Mandy, I am sorry to hear you have been waiting so long for this, Packaging will be sent ASAP for you

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