Wheelers Reviews 

90
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I needed to replace my car in shortest time, I was advised by a neighbour to check out wheeler's in Chipping Norton,went there on the Monday, by Tuesday I took a test drive, by week 2 I took away... See more

Company replied

Rated 5 out of 5 stars

Really relaxing retail experience. Left us with the vehicle and keys after offering coffees and left us to it. Chose our vehicle, and we're realistic about handover in a busy period. Completed the sna... See more

Company replied

Rated 1 out of 5 stars

Bought a truck that doesn't work. Initially promised turn around in delivery of vehicle would be two weeks, waited for four weeks when they finally pulled their finger out after calling and emaili... See more

Rated 5 out of 5 stars

Purchased our Discovery Sport from Amber a couple of weeks ago having part exchanged our Mitsubishi. The whole process was smooth and stress free from start to finish and picked our new car up just tw... See more

Company details

Information provided by various external sources

Used car dealer also offering servicing and MoTs. Profile, services and stock list.


Contact info

4.1

Great

TrustScore 4 out of 5

90 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(90)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying my car was an easy experience

Buying my car was an easy experience, I dealt with Amber Rudd who was brilliant with replying to all my questions, sending me a video of the car so I knew I was making the right choice, delivered to my house, very happy with the service and would buy from them again!

August 21, 2025
Unprompted review
Wheelers logo

Reply from Wheelers

Thank you so much for your review and recommendation, it is really appreciated. So pleased to hear that Amber was so helpful, we strive to offer the best customer service. Enjoy the new car!

Rated 5 out of 5 stars

I bought a ford ranger from wheelers…

I bought a ford ranger from wheelers had a couple of issues with it. As I’m more than a couple of hours away they sorted through my local garage. Andy and Shane have been amazing in sorting the issues. Could not fault them. Amazing service.

August 3, 2025
Unprompted review
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Reply from Wheelers

Thank you so much for your review. It is great to hear that our aftersales team were able to act promptly in dealing with the issues and get these rectified. If there is anything else we could assist you with please do get in touch.

Rated 5 out of 5 stars

Buying from wheelers

I bought a jaguar from wheelers from actually seeing the car to owning it I found the experience with dealing with the company excellent from the sales girl amber who was very helpful and make the sell so easy no pushyness no hard sell to the chaps who delivered my car who where very polite and professional I would definitely recommend this firm and if I ever had to buy a new car again I would be looking there first

August 11, 2025
Unprompted review
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Reply from Wheelers

Thank you so much for your great review and recommendation, it is really appreciated. We are pleased the team were able to assist so efficiently from the point of sale all the way to delivery. We would be delighted to assist you again in the future.

Rated 5 out of 5 stars

Really great service and prices from…

Really great service and prices from the team here, it only seems to be 2 full time workers and some part time helpers but they do their best to get sorted.

Had some admin issues that were completely my fault but Ben was great in helping me sort those out.

June 1, 2025
Unprompted review
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Reply from Wheelers

Thank you for your honest review - we really appreciate your feedback. We are pleased to hear that Ben was able to assist you with the administration issues.

Rated 5 out of 5 stars

Dealing with amber

Dealing with amber is certainly a pleasure- super efficient, no nonsense combined with all necessary knowledge to complete my purchase. the car is exactly as promised.
Robert

August 2, 2025
Unprompted review
Wheelers logo

Reply from Wheelers

Thank you so much for your review - we are delighted Amber was able to provide what you were looking for and provided such a great service. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

A happy experience

Ben made my car purchase extremely straightforward, the paperwork was completed for me, and the car very well sorted for MOT etc through their workshop. I have used Wheelers for car purchase and servicing for many years and will continue to do so.

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly service and thorough

Recently bought a car from Wheelers and had an overwhelmingly positive experience all round. The car was brought up to a good standard before handover, including an MOT, wheel refurb, and partial service, which were both nice touches. Ben, the salesman, was very helpful throughout the process and maintained contact despite being OOO for part of the time. While there have been no issues since collecting the air, I feel that Wheelers would go the extra mile to rectify any issues within the warranty period.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Wheelers experience was Superb.

Wheelers had a great range of cars but I only went to see one in particular. Glad I did - Ben was excellent and looked after my needs. Very smooth administrative process. The only minor element was being told the car would make 3-4 weeks to be prepared due to a backlog in their garage. Luckily for us the car was worth waiting for and only took 2 weeks in the end.
Very Happy Customer 😎
I would use them again and highly recommend them to anyone.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

Either shady or lack expertise

We purchased a car from Wheeler in October 2023 and at that time I was pretty happy with everything. After the paint on the front fender has peeled off in the wind and other auto shops have noted that it was clearly poorly painted without proper (or any) priming, I realized my experience was actually pretty poor, as my car was likely in some sort of accident that was 1) never declared to me or 2) wheeler doesn’t have the basic expertise to identify that there was overspray on the headlight and seals that were painted over. There’s no other options and neither is good for Wheelers. Instead they claim that they didn’t know and won’t do anything and claim that “environmental conditions” may have contributed (to an unprimed, improper paint job that other body shops immediately recognized)

In my opinion, this is the worst type of auto dealership. Do not trust anything about this company and do not buy a car from them.

June 5, 2025
Unprompted review
Wheelers logo

Reply from Wheelers

In the 20 months since purchase your car must have been washed 50+ times. This looks like damage from a pressure washer being too hot and too close.

Rated 5 out of 5 stars

Amazing service

Amazing service from Amber, after ringing to enquiring about a certain car and travelling to the garage the car had been ready waiting for us to test drive.
Very happy with the service provided here and none of the crap you get from main stream garages trying to add silly extra’s onto the cost of the car.
In and out within one hour and excited to go back and pick our new car up.
Thanks Amber, would give much higher than 5 stars !!!!

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Wheelers

We bought our car from Wheelers last week. Their sales lady, Amber, was brilliant. She patiently walked us through the process, arranged finance for us, and had the car delivered in less than a week. Amazing! Thank you, Amber, and thank you, Wheelers.:)

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Ryan was brilliant from the start !

Ryan was brilliant from start to finish. I looked at a couple of cars in the morning and with no pressure or hard sell had made my choice that afternoon after my husband came back with me to do a test drive. This will be the 5th car I have purchased from wheelers over the past 12 years. They have always looked after us well.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a truck that doesn't work

Bought a truck that doesn't work. Initially promised turn around in delivery of vehicle would be two weeks, waited for four weeks when they finally pulled their finger out after calling and emailing every single day.

Had to pick truck up as they couldn't deliver for a while, truck delivered and won't corner, sent various emails to see what can be done about rectifying the issue and no response.

They are clearly understaffed and it rubs off very poorly on end customers, would distinctly avoid.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a VW Golf from Wheelers

Bought a VW Golf from Wheelers. Excellent service from Ben and the team. Pricing was very fair too. All round I would highly recommend Wheelers for a very efficient and straight service.

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Great service from the busy sales guys, we tested two cars and when we came back with a decision to take one, they helped get it ready quickly for our holiday. No patter or hard sell on anything, a efficient and pleasant sales experience.

February 7, 2025
Unprompted review

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