It is rare for me to bother doing a Trust Pilot review. However, although I don’t buy modelling bits that frequently, whenever I do, I use Wheelspin as their service is just SUPERB! It just gives me a... See more
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Review summary
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Reviews shaping this summary
Absolutely amazing customer service, and massive range of products. Best prices about by a mile aswell. Honestly one of the best shops for anything you need rc wise. The quality is also spot on genuin... See more
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Absolutely fantastic experience and service from the superb team at Wheelspin. After being let down by another supplier, the guys in the shop went above and beyond to help me out. Their knowledge and... See more
Company replied
I was trying to buy an LGB Christmas train set before I travelled abroad so it next day delivery was important. Too many stockists promised next day delivery on their websites but this was... See more
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Company details
Written by the company
Wheelspin Models is Europe's largest model and hobby superstore. With a huge retail store based in the Midlands backed up by vast warehouse stocks, Wheelspin Models is your first-stop for any "big boys toys"!
Contact info
Unit 9 The Cedars, Avon Road, WS11 1QJ, Cannock, United Kingdom
- 01543577278
- support@wheelspinmodels.co.uk
- www.wheelspinmodels.co.uk
4.7
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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Staff are always friendly
Staff are always friendly, especially Simon. Always go above and beyond! Always polite and happy, such a great group of guys! Very knowledgeable on what they do.
June 15, 2024
Unprompted review
Good service
May 30, 2024
Fast Postage, Well priced K5 Crawler 👍
I ordered a FCX24 K5 Crawler for my son, it was well priced & arrived promptly. Will definitely order from these again 👍
May 30, 2024
Steve @ wheelspin
Steve made my experience great soon as I walked through the door, issues with my traxxas slash.
Steve’s knowledge was outstanding with my car not only knowing what was wrong but also what I could do to make better.
All I can say any issues with rc get down to wheelspin great staff.
June 7, 2024
Unprompted review
My experiences of dealing with…
My experiences of dealing with wheelspin have been generally good I would recommend them highly
May 30, 2024
If you have issues just call and they…
If you have issues just call and they go above and beyond to do there upmost to help you out I use them all the time and they give good advice aswell
May 30, 2024
Great service and communication as…
Great service and communication as always. Highly recommended for all your RC needs and happy to provide support and advise.
May 30, 2024
Honest Wheelspin Review
I have used the Wheelspin website for many many years now,what I like is it's a well made website,clear and easy to navigate,easy to search for products,and most importantly to me each product sho s stock availability and status.On top of this the customer support is 1st class, every time I've sent a queery (sometimes with multiple questions) I get a very speedy response with again clear and helpful answers. Brilliant company,brilliant website and customer support. (When asked in reviews 'what would you change ' I always say nothing,if it ain't broke.
May 30, 2024
Its was a great experience everything…
Its was a great experience everything came and i had no issues, how much more can you ask for
May 30, 2024
Fantastic service as always Steve dealt…
Fantastic service as always Steve dealt with my son and myself so well. Really enthusiastic and knowledgable it's very rare these days to have old school customer service so thankyou very much. We travel an hour to visit Wheelspin due to how great the people are within.
May 29, 2024
Unprompted review
Perfection!
Seriously impressed with Wheelspin Models.
I ordered a model and batteries from them around 4PM on Friday, it arrived before midday on Saturday even for a shipping price of around £4. I also had a near instant reply to an email query on the same day.
Correct items dispatched, at record speed. As a result, I had a cracking weekend and will be back for more in the future.
Thank you! You guys rock.
May 16, 2024
Unprompted review
Reply from Wheelspin Models
Many thanks Rupert!
1st class service as always
1st class service as always. Ordered a replacement battery for my IX12 and the price was right, and delivered in 24 hours.
April 29, 2024
Accurate and fast order
April 29, 2024
Doesn't reflect on us they said
Unfortunately after utilising the services of Wheelspin models for quite some time they kept me waiting for almost 5 weeks for parts. I was told at one point they were next to be made then 2 weeks later they'd been discontinued. Hmm that doesn't make sense. Then I got told by the management that this does not reflect on Wheelspin models in any way. I also had to wait 2 days for a refund that wasn't in full so I had to wait another 2 days for the rest. I have since sourced my parts from a company that really does go above and beyond. A company can be great until its not so great no more. I won't use them again. Thought I'd share this experience as I have previously praised them.
UPDATE:
Since speaking to the manager Simon, he assured me the staff would be spoken and he actually managed to get me 1 of the parts needed. So I thought it best to update my review
April 25, 2024
Unprompted review
You always had what I wanted and I…
You always had what I wanted and I never had problems with you. Over the years I have brought a lot of goods from you.
April 29, 2024
Always great service
Always great service. Spoke to one of the lads who helped me alter my order accordingly, and had it the next day. Amazing speed and service.
April 29, 2024
the shopping experience is easy for me…
the shopping experience is easy for me as i was to early for the tech age so if i can anybody can
April 29, 2024
The only place for my hobby needs
The one and only place for my hobby needs. They make you feel that as a customer that you matter and they care. All enquiries are dealt with swiftly and proffessionally and if they do not have the answer straight away they will find one and even conact manufacturers if needed. Stock levels are always good from latest new items to all my spare part need. They have very competative prices and friendly staff who give trustworthy help and advice. Wether i spend a few pounds or hundreds the service is always the best.
April 29, 2024
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