Wherelight Reviews 4,636

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding the glasses to be sturdy and well-made, often exceeding expectations given the affordable prices. Many people appreciate the wide selection of stylish frames, making it fun and easy to find glasses that fit their personal style. The customer service is also frequently highlighted as exceptional, with quick responses and helpful resolutions to issues. However, some customers experienced issues with their orders, including long shipping delays or receiving incorrect prescriptions. A few people also reported problems with the quality of certain lenses, such as progressive lenses not working correctly or transitional lenses failing to change color as expected.

What people talk about most

Product

Users describe positive interactions with product, often praising the variety of stylish frames, affordable... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the stylish frames,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, with some loving... See more

Price

People report positive experiences with price, often highlighting the affordability and value. Many reviewers... See more

Customer service

Consumers find customer service to be positive. Many customers praise the exceptional and responsive support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love love love my glasses, but the whole process of getting them was awful. Although the company did a good job of making it right, I felt there should not have been so much frustration for me in th... See more

Rated 4 out of 5 stars

I ordered two pairs of glasses, one with transitions lenses and one with sunglasses. The transitions pair was a large frame and the progressive lenses unfortunately didn’t work out n the frame and whe... See more

Company replied

Rated 5 out of 5 stars

I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel femin... See more

Rated 5 out of 5 stars

This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓 I would most definitely recommend wherelight.c... See more


Company details

  1. Glasses Store
  2. Clothing Store

Written by the company

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Waiting to Review Customer Service

I ordered 2 pairs of the same frame. 1 pair for the computer the other with the transitional lenses. The transitional lenses do not work. They do not turn the blue that I picked. I'm waiting to hear from customer service. After purchasing over. 8 pairs with them I'm hoping their customer service is just as great as their glasses.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

As long as you have your prescription…

As long as you have your prescription the process is easy peezy you just type in the information after you pick the frame of your liking. Plus my prescription frames came before the date that they said they would be arriving

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

This is where I get all my glasses…

This is where I get all my glasses from. They've got something for everyone! I have gotten many pairs and am happy with them all!!
My only thing is the trabsit time and lack of visibility of them moving through the transportation portion could be better

January 1, 2026
Unprompted review
Rated 4 out of 5 stars

Awesome glasses, takes forever to get them

I love the glasses. Got two pairs with progressive and photochromic lenses. They are stylish, and I get a lot of compliments. Paid under $100 for two pairs without insurance. The order took forever, though. I waited almost a month for the glasses, even though I paid for expedited shipping. They gave me 30% off as compensation for the delay. But the 30% are only valid on a future order, not on the order I waited for forever. And I don't plan on ordering there again.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I admit I was skeptical from ordering…

I admit I was skeptical from ordering here, but let me tell you, the best online I have purchased from. The script has always been perfect----I had to call customer service once due to my mistake---customer service was GREAT. Love the 5 or 6 pairs I have ordered in last couple of months!

April 6, 2026
Unprompted review
Rated 2 out of 5 stars

Be prepared not to see or have blurry vision

The Frames and everything were great.How good quality but the prescription part was not good.Couldn't see very strong, very dizzy internationally.They probably have different ratings for the prescriptions and go backwards or something.I'm out 3 paired glasses and I can't see. And the transitional coloring doesn't work. I waited a really long time for them.\nReally?Good, probably in frames.If you have readers, I don't know if they could do the prescription right?And now I don't know how to get a refund.\nOf

March 11, 2026
Unprompted review
Wherelight logo

Reply from Wherelight

Dear Dawn Johnson,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how important clear vision is, and we’d love to help resolve this for you. Please reach out to our customer service team with your order details — we’ll assist you in checking the prescription, adjusting the fit, or arranging a refund if needed. Your satisfaction means a lot to us, and we look forward to making things right.

Wherelight Team

Rated 5 out of 5 stars

A great place to buy glasses on a…

A great place to buy glasses on a budget.
I bought a pair and they broke a week of me having them. Customer service replaced them with a different frame. I was really happy with their service plus the styles here are so cute

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered well over 20 plus pairs…

I have ordered well over 20 plus pairs of glasses though wherelight and have NEVER had a problem. I wear bifocals and every time they are perfect!! I've tried other online companies and they have the funniest frames, best prices and great quality. I will order more !

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

If you like glasses but not the prices

I have never gone wrong with wherelight. Ordering from them for over three years now. I own over 6 pairs and they have all been consistently good. And these are just the new prescriptions. The quality of the lenses and the price cat be beat. Also they get here in a week. They can take all my glasses money.

March 16, 2026
Unprompted review

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