Wherelight Reviews 4,636

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding the glasses to be sturdy and well-made, often exceeding expectations given the affordable prices. Many people appreciate the wide selection of stylish frames, making it fun and easy to find glasses that fit their personal style. The customer service is also frequently highlighted as exceptional, with quick responses and helpful resolutions to issues. However, some customers experienced issues with their orders, including long shipping delays or receiving incorrect prescriptions. A few people also reported problems with the quality of certain lenses, such as progressive lenses not working correctly or transitional lenses failing to change color as expected.

What people talk about most

Product

Users describe positive interactions with product, often praising the variety of stylish frames, affordable... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the stylish frames,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, with some loving... See more

Price

People report positive experiences with price, often highlighting the affordability and value. Many reviewers... See more

Customer service

Consumers find customer service to be positive. Many customers praise the exceptional and responsive support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love love love my glasses, but the whole process of getting them was awful. Although the company did a good job of making it right, I felt there should not have been so much frustration for me in th... See more

Rated 4 out of 5 stars

I ordered two pairs of glasses, one with transitions lenses and one with sunglasses. The transitions pair was a large frame and the progressive lenses unfortunately didn’t work out n the frame and whe... See more

Company replied

Rated 5 out of 5 stars

I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel femin... See more

Rated 5 out of 5 stars

This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓 I would most definitely recommend wherelight.c... See more


Company details

  1. Glasses Store
  2. Clothing Store

Written by the company

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I didn’t receive my package

I didn’t receive my package

February 21, 2025
Wherelight logo

Reply from Wherelight

Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Due to a change in the shipping address information, your package has been returned. We will arrange for a reshipment as soon as we receive the returned item. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 4 out of 5 stars

Needs improvement

The quality is great!
But customer service is poor no way to speak with a human I have questions about my glasses. I placed an order for 2 more pairs but I wouldn’t recommend your company and will never get my glasses again from your site.

February 20, 2025
Rated 3 out of 5 stars

Pricing was a bit higher than my past…

Pricing was a bit higher than my past purchases through Zeno and Firmoo, but there were a lot more options through your company so opted to try. The prescriptions worked well when I received my glasses, but the shipping frame and delivery on these glasses was way longer than with other glasses purchases I’ve made.

February 20, 2025
Rated 5 out of 5 stars

Had the rest, this is BEST!

Oh, I just am the biggest fan of them! I tried firmoo, ssllac, eyebuy direct and they are fine and all but where light is more my style, the website Is eyecatching and fun! Not 2 mention the types of flashy and unique as well as all the normal, classic hitters. As someone who's worn glasses and used to go to eyemart regularly. Paying at least $300 for a $60 (one of lower priced frames) and almost 200 plus for my higher prescription due to a bad astigmatism in both eyes so getting them thinned out so they wouldn't be coke bottled. It's such a rip off and now I pay less than $50 (due to killer flash sales and promotions year round for my glasses. I'm so happy i found them. It's easy to order and shipping is quick! Xoxx

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

You have many rainbow colored glasses…

You have many rainbow colored glasses to pick from. The delivery time was reasonable, I think maybe on description of glasses let people know if the lenses your glasses come with, can be taken to any optometrist and a person's prescription lenses be put in by their personal optometrist.

February 19, 2025
Rated 5 out of 5 stars

HAPPY SHOPPER

I have ordered four or five pairs from you and have never been unhappy with them. They are well made and prescription has always been correct. Will continue ordering from you

February 18, 2025
Rated 1 out of 5 stars

Glass frame too small and hurts my ears

Glass frame too small and hurts my ears ,item took too long to arrive when I paid extra money to have it shipped faster

February 17, 2025
Wherelight logo

Reply from Wherelight

Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
We found that your leave a negative review on trustpilot.
We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Very happy with everything I have…

Very happy with everything I have ordered from where light! I’ve been ordering glasses online for years and this is by far my favorite place! Great prices and amazing unique selection

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Wherelight is committed to making things right!

Where light is committed to making things right!
I had an issue with my frames and they are remaking them for me for no extra charge! How nice to have a company take care of the customer!

February 17, 2025
Wherelight logo

Reply from Wherelight

Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
We found that your leave a negative review on trustpilot.
We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 4 out of 5 stars

Time is essential. I ordered from vooglam

The glasses came.They took a while to get here. I like the glasses.They're very clear, but I'm didn't like the one style that I received, I refer to the the pink ones,or maybe purple. I'm not sure what color they are. The glasses were larger than I expected. But I ordered the glasses, so it's my responsibility that they were bigger.It's just hard sometimes to see online.How big or how hard they are to get so period I gave you a four because it took so long for you to get period I have no regrets working with you.

January 25, 2025
Rated 1 out of 5 stars

Sadly the lenses were all wrong

Sadly the lenses were all wrong. The company offers a coupon, but I don't want to order from them again. The viewable area through the lenses were dime sized, everything blurry around the edges.

February 18, 2025
Wherelight logo

Reply from Wherelight

Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Dear Corinne Kete,

We found that your leave a negative review on trustpilot.
We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Fantastic service and product!

The service from Wherelight was fantastic! The ordering process was smooth, shipping was incredibly fast, and they arrived in perfect condition.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Unique

I've ordered several pairs throughout years, I'm a very happy customer and highly recommend Wherelight!! Right prescription, unique frames, great VALUE.

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

2 messed up pairs

I ordered 2 pairs of regular glasses. The prescription and fit were fine but, they added a bifocal I did not request. Also, did not include the tint I ordered. I asked for a refund especially since it took a month for them to arrive.

"Phyllis" keeps going in circles asking for pics saying this is a prescription, then a fit issue. No, it's a you adding stuff I didn't order issue. I have sent 5 emails saying the same thing. Will never put myself through this again.

March 7, 2025
Unprompted review
Wherelight logo

Reply from Wherelight

Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

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