How can it take almost 2 weeks on a service plan to get a technician out?! When he arrived he seemed bored. Have we not got beyond morning or afternoon slots yet? On plus side was phone 30 mins before... See more
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Review summary
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Call out was for a broken fridge display. It was easy to arrange the appointment online. Date was given and nearer the date, more exact timing. First engineer on time , diagnosed problem and ordered p... See more
A big shout out to Hayley at the customer service who really understood my frustration after calls with no replies. She did everything and kept me informed on the steps necessary to fix my issue: the... See more
Very polite helpful and knowledgeable engineer. Kept us informed throughout. Contact mad again a couple of days later to see if problem resolved, and as had not used cooker that much agreed to write... See more
3.3
Average
4K reviews
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INITIAL CALL CENTRE NOT GOOD
INITIAL CALL CENTRE NOT GOOD. AFTER THAT GOOD. ENGINEER WAS VERY GOOD INDEED
September 22, 2025
Unprompted review
Reply from Whirlpool UK
I am sorry your experiance with the call centre was not good! Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
The engineer was on point
The engineer was on point, explaining why my product was not working efficiently etc fixed it and said to call if there were anymore issues that made me very comfortable to know
September 22, 2025
Unprompted review
Good communication & very helpful &…
Good communication & very helpful & polite engineer who fixed washing machine on 1 visit
September 22, 2025
Unprompted review
Engineer was excellent
September 22, 2025
Unprompted review
Got my appointment within two days of…
Got my appointment within two days of reporting my issues. Always great.
September 22, 2025
Unprompted review
Excellent.
September 22, 2025
Unprompted review
A big shout out to Hayley at the…
A big shout out to Hayley at the customer service who really understood my frustration after calls with no replies. She did everything and kept me informed on the steps necessary to fix my issue: the system cancelled my appointment by error and wasn’t possible to rebook as pre-paid option. Thanks again, I hope to be as dedicated as her in helping people around me :)
September 17, 2025
Unprompted review
The Engineers were sown to earth…
The Engineers were sown to earth straight forward guys who got the job done.
September 17, 2025
Unprompted review
Aaron arrived on time
Aaron arrived on time, worked quickly, was very helpful, explained everything. Showed me how to clean hard to reach areas. Kind and professional! The online surface is also easy to use. Congratulations to the team.
September 17, 2025
Unprompted review
Quick Repair
Easy to arrange online. Wait time for engineer was short. Engineer was prompt, friendly & knowledgable.
September 17, 2025
Unprompted review
Washing machine repair
Easy on line booking. Got appointment within a week and problem sorted within a week
September 18, 2025
Unprompted review
Technician Emanuel was super polite
Technician Emanuel was super polite, professional and totally efficient he sorted the problem very quickly. I could not have asked for more.
September 18, 2025
Unprompted review
Nathan called out to us very friendly…
Nathan called out to us very friendly and polite.
September 18, 2025
Unprompted review
It’s very difficult to get through to…
It’s very difficult to get through to someone. The robot keeps trying to get you to use the website to book your appointment. You really need to have someone to talk to when you have a repair needed because of your care plan with curry support.
September 11, 2025
Unprompted review
Reply from Whirlpool UK
I am very sorry you have not been able to get through to ourselves. Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Excellent service and staff but getting in contact had issues
Excellent service and staff, but getting in contact with the call centre had issues, kept saying to call back another time with no option to hold on the first few occasions I tried to book the repair, which let it down and prolonged getting the repair getting carried out.
September 12, 2025
Unprompted review
Reply from Whirlpool UK
Hello,
Thank you for leaving a review.
If you need any assistance with this then please contact us on one of the following platforms:
WhatsApp Number: 07584475915
Live chat: https://www.hotpointservice.co.uk/message-us
Bad booking system, good engineer
Booking system on website not working. Phines took a loing time to be answered and not the right option issued.
Engineer very helpful and courteous
September 11, 2025
Unprompted review
Reply from Whirlpool UK
Hello,
Thank you for leaving a review.
If you need any assistance with this then please contact us on one of the following platforms:
WhatsApp Number: 07584475915
Live chat: https://www.hotpointservice.co.uk/message-us
Timely and effective service
Call out was for a broken fridge display. It was easy to arrange the appointment online. Date was given and nearer the date, more exact timing. First engineer on time , diagnosed problem and ordered part. When part arrived, quickly fitted by second engineer. Both engineers very courteous and good communication. All working fine now.
September 11, 2025
Unprompted review
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