Whirlpool UK Reviews 

Excellent service and communication from start to finish regarding my repair

We experienced a hugely frustrating and disappointing issue with our Whirlpool oven, which left us without a reliable appliance over the Christmas period.
An engineer attended on 24/11/25 to address a fault. During this visit, the oven door was dismantled and left in pieces, rendering the oven completely unusable. Instead of resolving the issue, the situation was made significantly worse.
It then took three separate engineer visits before the door was finally reassembled and the oven made operational again on 22/12/25, just days before Christmas.
Unfortunately, on 25/12/25 (Christmas Day), while cooking our turkey, the oven failed again.
Weeks of disruption, repeated repairs, and a breakdown on Christmas Day is completely unacceptable for a major household appliance. Based on this experience, I have very little confidence in the reliability of the product or the repair process.

Excellent service by the repair company and quick response by Whirlpool.

The phone was efficiently and effectively answered. The engineer arrived within the time period given . The cost of the repair was straightforward and reasonable with a maximum figure.

Timely just before Christmas! Ver quick repair.

I have been trying to get a bottle shelf for the fridge door. I provided modle number etc, and received I received the wrong product and both times no return instructions... I am now the month 3 of trying to get the part! And out of pocket!! NEVER have I received such rubbish support!

A washing machine purchase through AO. As a brand we have had engineer visits on the product since day one.
I can see Whirlpool have an average 3 star overall TP score.
That speaks for itself.
From our experience I would advise customers to look at other brands, better quality for the money, definitely better service levels and customer support can be found elsewhere

Booked an Engineer, didn’t have to wait too long. Was given 3 hour time slot then got a further text to say he would be here shortly. The repair didn’t take too long and he was his way in no time. Very friendly chap. Would thoroughly recommend.

The agent and particularly the engineer was extremely good and courteous, as well as being pleasant to deal with. The only problem I incurred was with my ongoing care plan via Curry’s and actually speaking to someone at the correct number to facilitate the problem. Perhaps BOT should be replaced with DUM! It would save a lot of time and grievance.

Great time keeping and very polite engineer

The repair went exceptionally well with no problems.

Terrible customer service, had a service called arranged, booked a day off work for this engineer didn’t turn up and had no communication of this until I rang customer service, 30+ minute wait on the phone, getting cut off, customer service representative unhelpful.

When I stated I wanted to make an official complaint the customer service representative stated I could only do this by posting a letter to them and only 9 out of 10 complaints are replied to?!!! Should every official complaint not be responded to? Said they are well within the rights of letting consumers wait up to 28 days for the appliance to be fixed.

Rebooked appointment after engineer never turned up, had appointment date and now this has been changed again to a date further out. Have already tried contacting via WhatsApp and live chat but they are no better than the phone calls.

Then today I received an email asking for a review of how the repair experience was, maybe if I could get an appointment for an engineer that would allow me to give a review?

Would never buy or recommend whirlpool appliances to anyone after this experience and certainly will never purchase whirlpool again.

Excellent service provided as always.

Call centre don't pick or answer have to make several calls, when they pick up they cut the call. The problem still has not been resolved, The wrong part was order even thought the model and all the details were given then your engineer came and took the details again and the wrong part was sent to him again going to recall and get this done again

I liked the fact that the Engineer who repaired the Cooker hob did it competently and was professional in all his conduct and interactions with me.
I dislike the fact that the problem notification system relies solely on the model no., persistently failed to ensure it gets the right one, and that the system is not properly monitored, leading to serious inefficiency.

Contact via on-line made the initial setting up of the appointment easy, and suited our needs.
The engineer was experienced, helpful and resolved the issue quickly, explaining what was wrong at each step. Thank you Paul.

Our Dishwasher stopped working and I thought it's ok I've got an aftercare plan. Little did I know trying make an appointment for an Engineer is virtually impossible.
Tried on the website for 2 days but wasn't working, tried WhatsApp and ended up blocked out of the App for 24 hours. Phonelines, waste of time then finally managed to do an online chat that was so painful, responses were that slow I could have washed a dishwasher full of pots by hand, dried them & put them all away by the time I was offered an appointment slot.
Engineer couldn't come out for a week, so accepted appointment even though it wasn't convenient. Arranged for time off work only to receive a text message less than 24 hours before advising "Sorry your engineer is no longer available. A new appointment date will be sent soon".
Great, lets mess the customer around even more, so now I need to change arrangements to be home on another date they decide they might just be available.!!

Well I did have a problem at the beginning but when I got the right place and spoke to a man everything went fine I have been with you for a lot of years and hope I can still have a new top loader when I need one I can’t bent to have access to the machine I have not used the machine since it has been done I hope it keeps going for a long time now thank you