Whirlpool UK Reviews 

The engineer carried out the fault on the oven renew the part now the oven is working. Gave me advise and showed me how to dismantled the glass from the oven door to clean. He was polite, helpful and friendly.

Easy to book appointment, date and time to suit me, engineer on time, very pleasant. Job done

The call centre were brilliant, the engineer was friendly and professional

I recently attempted to contact Whirlpool in relation to a faulty appliance supplied as part of my IKEA kitchen order. I was surprised and frustrated to discover that your customer service line is closed not only on weekends but also on Mondays, with a voicemail message citing the current Covid crisis as the reason for this.

While I appreciate that the pandemic has had an impact on many businesses, it is unacceptable that in 2025, customers are still being told that Covid is the reason for a lack of basic service availability. Covid is not a valid justification for closing your lines over three consecutive days each week, particularly when customers are dealing with faulty essential appliances.

As a parent with a toddler and a young baby, being unable to reach anyone for three days in a row creates significant stress and inconvenience. Customers rely on appliances such as dishwashers daily, and when they fail, prompt assistance is not only reasonable but essential.

A shambles.

The engineer was out within 24 hours and arrived when he said he would. He was very professional and thorough. He gave me information about my appliance that I wasn’t aware of which will help me to keep it running properly. He was very knowledgeable and pleasant. Before he left he asked if there was anything else that I wanted know.

Excellent engineer. Friendly & professional

Engineer was on time, very knowledgeable and did a through job!

Quick repair times and lovely repair person

Great service and resolution. Booked the appointment on line for a convenient date, was given a time slot that was trackable so I knew when the engineer was turning it. He resolved the issue and informed me that the ordered parts would arrive by post.

Very long wait to answer the fone, but then booked in, and sorted, no probs.

Excellent communications, competent engineers and a professional service.

Punctual . Polite. Very helpful

Excellent service from start to finish. The appointment happened as planned and the communication from booking to the day was excellent. The technician was very polite and knowledgeable of the oven.

Hotpoint were very flexible around appt times which was good, chatbot was a disaster so ended up queueing to talk to someone, once it was all sorted the repair went well, very prompt, polite and speedy.

great people polite helpful and happy through out the team

The engineers are polite and had product knowledge of what needed to be repaired. They had come and started the repair. All is good with the repair and the product is working again.

Great service - knowledgeable, efficient & polite technician.

When I booked my appointment the receptionist was very helpful and the engineer was respectful and very polite I would definitely recommend to others thank you.

Excellent service. Kept informed from booking my service repairs to ten minutes ahead of engineer arrival Engineer was courteous, professional and knowledgeable. Quickly identified the fault which was promptly fixed, new part replaced on the day. Great first experience with the repair service.

Excellent service