Whirlpool India Reviews 1,006

Whirlpool company service is very worst the company employ then a morebl time call for the fridge the repair then the costomer call very worst response poor service for Whirlpool company

Very bad service not recommend to buy any product from them

DON'T BUY ANYTHING FROM WHIRLPOOL!!

Hi Everyone, I want to share with all of you a highly unprofessional, unsatisfactory and disappointing experience that I've had with Whirlpool recently. We had bought a fridge (PROTTON ROY ALPHA STEEL) in 2018. We didn't know any better then that it was already a sub-standard product, and we had to fix it multiple time even when it was under warranty.

Anyway, cutting to the chase, we had purchased a AMC for the product on Dec 2024 for 2 years, costing us Rs. 5000, so that if some problem came again it'll be covered till Dec 2026. Now about 3 weeks ago, on 29th March 2026, we discovered that the fridge wasn't cooling and we had raised a complaint regarding the same. Next day Monday their technicians arrived and diagnosed that somehow gas had leaked and it needed a refill. We showed our AMC document of course, and he said the gas technician will arrive within 3 days. So after 3 days the gas technician came and tried to find the leak. He stayed for about an hour, but couldn't find any leaks, and said we need to take it to our workshop and went away.

Now started a series of calls to customer care, them giving some timeline, and of course whirlpool not commiting to it. Every time I called i recieved the same response, "Your complaint has been escalated, the technician will visit tomorrow first/second half/ will visit in 2 days, etc, etc"... We even called our local area service centre directly, they also said the same things, though mostly they didn't even answer our calls. Sometimes it also happened that the customer care people wanted to take me and the service centre on a conference call, but still they didn't pick any call. It continued for a while and even the "Escalation Department" got involved. Still no one came, or no one called. Mind you all through this I had to spend my days in this scorching heat, with my ailing Father and, old and ailing Grandparents. No cold water, multiple batches of food and groceries getting spoiled because of the heat, about 3 days of false commitments and harassment from Whirlpool. Finally I had to draw the line on 14th April (Tuesday) when I asked for a refund of my Rs 5000, since they were not able to deliver on their promises and guarantees. As usual no one called, 2 days passed, and judging by the situation of my home situation, because of Whirlpool non-professional attitude, on the 16th I was forced to buy a new fridge, exchanging the piece of junk that they were not able to fix. Now finally on 17th April (Friday) someone called stating he was coming to "Refill the gas". Mind you the last technician was not able to find the leak, and wanted to take it to their workshop. So they just somehow wanted to close this case by refilling the gas, even though the leak wasn't found, maybe later poisoning us all.

Now when he came, of course, I informed that I applied for a refund for my AMC and exchanged the fridge for a better one. Then I received a call from escalation department, stating "I refused the service and they won't give me any refunds." His exact words were "Agar insurance kahrid ke aap use na kare toh kya aap refund maangoge? Humne koi guarantee nahi diya tha ki itne time mein ho jayega" You can sense the level of how arrogant, unprofessional and mis-informed they whole company is. I complained within my AMC period, was given multiple timelines which they weren't able to meet and failed to deliver on their promises. In the end I received no compensation for the harassment and problems that i had to face because of Whirlpool. No accountability, no humanity, no shame, only greed and false promises.

So, I would really like to warn you all, please think 10 times before buying any Whirlpool product, else you'll also be subject to such harassment when your appliance malfunctions and you need to repair it.

I would purchased AC for 10/04/2023 Now is not working. very poor service flipkart And whirlpool Brand service centre

20/03/2026 i will complaint Registered for WhatsApp CHE20032692644. Next Day will come Technician check the product PCB Board will be Damaged, i will Change for this Two PCB Board indoor and outdoor unit. That Job sheet also Note for this spare Pending..

But No one person is not Responsible for this spare Pending that Complaint will be closed for me Not informed without any Reason

10/04/2026 Second Time Complaint Registered for Customer care number CHE10042695902 Still Now No Response for whirlpool Brand Service Center. It's very Disappointment for this Product and Service

Note:
I have AMC Also Paid for Rs: 8999 to 4 Years My Money also waste for this Product...

If whirlpool Brand means please don't order... The world worst services ever they don't have proper equipment and Spares.. For past One Month i am following up for Repair and Service

I have So many times the same issues Facing. I am Not Recommend To Filpkart And Whirlpool Brand Service Center for worst Service in my life.

Ranjith M
8807266639
I give Rating (Zero Starts)

Poor services
Delayed services
Shame on services

Extremely disappointed with the service from Whirlpool.

I have been facing issues with my modular kitchen microwave and have raised multiple service requests over the past few days. Despite repeated follow-ups and calls, no technician has shown up, nor have I received any proper update from their team.

This level of negligence and lack of accountability is unacceptable, especially from a brand like Whirlpool. Customers expect timely support when appliances break down, but this experience has been frustrating and time-consuming.

I would not recommend Whirlpool based on my current experience. Hoping someone from the company takes this seriously and resolves the issue at the earliest.

I bought a Whirlpool AC one year ago. I lost the remote and want to purchase an original remote, along with servicing for the AC. I contacted customer care, and they assigned a local service center. I clearly told them to visit on Saturday because I am not available on weekdays. However, for the last four weekends, they have neither attended my calls nor visited.

I received another contact number and called them, but instead of helping, they started blaming me. They said their technicians are good at their work and that it is my fault for not being available at home on weekdays. I also called customer care and explained the situation, but there has been no proper support.

Now, due to the delay and lack of response, I am calling a local AC technician who can help resolve the issue.

Worst customer service. I purchased a washing machine which was delivered on Thursday. But till Saturday they are unable to send technician to my address. Continuosly they are updating my address but have no information when technician will visit . On Sunday CCE was informing me that I have to wait till Monday to get a technician. If you guys don't have control over your technician then inform the matter at the very time of product purchase. We will switch to other brand. I advise others that customer service is poor, so know it before any purchase.

Whirpool Washing Machine Mene kharidi the in ki servise bilkul gatiya kism ki hai aaj 4 din ho gaye call centere ko call karte koi javb nahi hai so me sujav deta hu ki koi bhi inke bekar product nahi kharide Sali thard class servise

worst service ever i use in life . i purchased a new split ac 1.5 ton in the date 02-04-2026 it was installed 05-04-2026 but AC was not working on that installation day and i was submit complaint againts that so many times but their is no any responce for till now.
i suggest dont buy any product of whirlpool ever an ever.

Bought this Whirlpool single-door fridge thinking it’s a reliable brand, but honestly disappointed. Cooling is inconsistent — sometimes it freezes vegetables, other times milk spoils quickly. The freezer builds up too much ice, so I have to defrost frequently which is annoying.

Within a few months, I started hearing loud noises from the compressor, especially at night. The build quality also feels cheap — door shelves are flimsy and don’t hold heavy bottles properly.

Biggest issue is service. When I contacted customer care, the response was slow and the technician visit took days. For this price range, I expected much better performance and support. Not recommended if you want hassle-free usage.

Whirlpool needs to change their name to Worstpool!!

Worst pool of employees who don’t have the patience to listen to customer’s problem. Ordered a washing machine recently and its been more than a week but the issue isn’t resolved yet.

Case no - MUM04042608470
Customer care guys - Aman Kumar

Worst service experience. Extremely unprofessional service. Took advance payment, failed to fix the issue, and instead damaged my refrigerator further. Left the job incomplete and stopped responding. Complaint was closed without resolution. Completely unacceptable experience.

Very very bad service west of many

Very Bad service

I can give only 0 star.whirlpool washing machine which doesn't worked even for properly for 2 year it had all the complaint aftermarket them warranty period was over.we paid for service charges for half the cost of washing machine,
Lastly fed up of the services we gave the washing machine for exchange .

Whirlpool is not trustable. Don't trust. I purchased washing machine on 27 December 2024 and I have requested for a service for my washing machine. The technician came on 5th January 2026 and forced me to purchase AMC while my washing machine was still under active warranty. I told them to cancel my AMC and refund my money but they are not responding. At the time of this visit, my Whirlpool washing machine was still under an active manufacturer warranty for one more year and therefore, I did not require or intend to purchase any AMC. However, due to continuous pressure, force and misguiding from the technician, I was forced to purchase the AMC against my will. On the same night (05-01-2026), I sent an email clearly requesting the cancellation of the AMC and a refund. Despite this timely request, an invoice was generated on 07-01-2026, which is two days after my cancellation request.
I have not received any refund until now. Don't trust WHIRLPOOL. Waste

Buying whirlpool fridge was the biggest mistake. 467 L of fridge within one year parts are getting changed. Cooling is not working. Cooling complaint is always. There. Charges are very high for a small part. It can cost up to 3000 2 ₹4000. We bought the fridge for 50,000. I’ve almost invested 12,000 in repairing the fridge within one year.

Very bad service ,1st customer care call paid able and 2nd not response immediately long time waiting, 1st stage call wait , 2nd stage refrigerator wait ,and my 10 rupees payable call recharge empty. And not reached 3rd stage tecnical dipartment.now recharge again and call him and repeat all . India , delhi, Whirlpool refrigerator model no 72568 S.no. 7256801251014517