whiteaway Reviews 22,433

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Always recommed to use Whiteaway if purchasing white home appliances. Good service. Nice discounts . Worthy and reliable delivery prices compared to others. We paid only 249kr to have our appliance de... See more

Company replied

Rated 5 out of 5 stars

The fridge we ordered was delayed/unavailable due to "Suez Canal transport issues". Whiteaway's CS recommendation was a better model they had in stock - discounted to more or less the same price. Gre... See more

Company replied

Rated 5 out of 5 stars

Bought a fridge on sale online with a slightly delayed delivery date. On the delivery date, we were notified, that the fridge had been damaged and therefore could not be delivered. I was called by Whi... See more

Company replied

Rated 5 out of 5 stars

I ordered a washing machine and dishwasher, both with installation and delivery to Copenhagen area. I am so happy with the service, super quick in replying over the phone, so helpful. Two guys came an... See more

Company replied

Company details

  1. Appliance Store
  2. Barber Supply Store
  3. Internet Shop
  4. Kitchen Supply Store
  5. Refrigerator Store

Written by the company

Hos whiteaway finder du et stort udvalg af kvalitetshvidevarer, støvsugere og andre husholdningsapparater – og det hele til særdeles konkurrencedygtige priser. Vi giver dig muligheden for at gøre det rigtige køb i dit eget tempo, og skulle du undervejs få brug for hjælp, sidder vores kompetente hvidevareeksperter klar på både telefon, e-mail og chat.

Velkommen hos whiteaway

Written by the company

365 dages retur
Når du handler hos whiteaway, har du 365 dages returret, hvor du kan meddele os, at du fortryder købet og derpå returnere varen til os. Du behøver altså ikke at give besked inden for en bestemt tidsramme. Dette gælder for nye og ubrugte varer i originalemballage. Læs mere i vores vilkår
Prismatch
Vi matcher prisen på alle danske webshops, inklusiv vores egen, hvis betingelserne i vores vilkår er opfyldt.
Whiteaway Support
whiteaway er Danmarks førende online forhandler af hvidevarer til fantastiske priser. Vi lægger vægt på brugervenlighed og et højt serviceniveau, og det er vigtigt for os, at dit køb bliver en god oplevelse. Derfor er du altid velkommen til at kontakte vores dygtige hvidevareentusiaster. Vi sidder klar til at besvare alle dine spørgsmål enten via telefon, e-mail eller chat.

Du kan kontakte os mandag-fredag mellem 08:00 - 21:00 og lørdag-søndag mellem 09:00 - 19:00. Undtagen helligdage.

Læs mere om whiteaways vilkår her.

https://www.whiteaway.com/ydelser/ https://www.whiteaway.com/prisgaranti/ https://www.whiteaway.com/returret/ https://www.whiteaway.com/terms#/

Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service

Great service. Received the Philips
GC9615/20 , Dampstation the day after I ordered it. It was kr.1000 cheaper than Eliganten. I thought it was to good to be true, but it was exactly as expected. Great service Whiteaway,

thanks

January 1, 2021
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

Placed an order for an electric shaver late evening on a Thursday night, and on Friday morning had already received email updates that the product was packed and sent to me.
Saturday morning and the delivery was at our doorstep.

Really happy with the fast service from Whiteaway. Made it much less stressful for this Christmas gift purchase

December 19, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.

Couldn't deliver my purchase in time for Christmas, so I got upgraded to an more expensive model, almost twice the price. For me it isn't about the money, but that they take action, and makes sure i got my present ready for Xmas. Thumps up

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. I had to make some changes to my delivery and they were very flexible; the delivery was also very fast.

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

Almost perfect buy

Almost perfect buy.
Dryer was chosen before - whyteaway just offered best price. For us was extremely important delivery time.We contacted service and they confirmed - if to make order before 19.00 then package can arrive in 2 days! That was perfect. We made order and then appeared extra service - delivery next day for 49 kr. Even more better. So we made it and there was just a small "-" in that - delivery time, announced in track&trace, was changed few times. But at the end delivery was made next day just after 12.15. Thank you for such nice cooperation!

October 29, 2020
Unprompted review
Rated 1 out of 5 stars

Bad company

Bad company. Lies about payment methods and refuses to make a legal deal. Horrible service and not helpful support.

Buy on your own risk. You have been warned.

October 16, 2020
Unprompted review
whiteaway logo

Reply from whiteaway

Hi Villiam

Thank you for your review.

I can see that you have been in contact with our sales department in regards to buying a product with both Viabill and with credit card. Unfortunately we can only accept one form of payment per order and therefore we were not able to meet your expectations.

Best regards,
Emil, Whiteaway

Rated 5 out of 5 stars

I am a very satisfied customer and will…

I am a very satisfied customer and will certainly be returning to you for my next purchase(`s). I have passed along my feelings to my colleagues and friends. Thank you again for a pleasurable shopping experience. You have a very excellent team behind you "WhiteAway". hold onto them.

September 11, 2020
Unprompted review
Rated 1 out of 5 stars

StayAway! Terrible after sales experience

Terrible after sales experience. The washing machine we bought malfunctions all the time. Their repair service called Service Center Gruppen Samsung made the repair process a nightmare. They artifically drag the repair on and on in order not to exhange the washing machine for a new one. Total lack of transparency when it comes to rules. Every time you talk to a different WhiteAway representative and they contradict each other. I was told by them that there need to be "3 visits" by a technician before a refund, then that there need to be "3 closed cases" and then that each cases can be composed of multiple visits! And I am supposed to keep getting days off work for one unsuccessful repair attempt after another after another.

August 22, 2020
Unprompted review
Rated 1 out of 5 stars

Took money for a product they don't have!

Bought and AC from them with home delivery, they took my money, sent me a track and trance, but when 18:00 rolls around on the day of the delivery and there was no AC in sight i wrote to costumer support.

Here they tell me that the AC i bought, and they took money for, is no longer being sold. WTH kind of company takes money and sends a track and trace for a product they don't have.

Wasted a day waiting for a product that was never going to arrive. Don't shop here.

August 19, 2020
Unprompted review
whiteaway logo

Reply from whiteaway

Hej Frederik.

Tak for din anmeldelse.

Vi beklager, at der skete en fejl i forbindelse med bestilling og levering af den ønskede vare. Fejlen blev rettet asap, og pengene var retur til dig dagen efter.
Vi beklager ulejligheden.

De bedste hilsner

Marie, WhiteAway

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