whiteaway Reviews 22,436

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Always recommed to use Whiteaway if purchasing white home appliances. Good service. Nice discounts . Worthy and reliable delivery prices compared to others. We paid only 249kr to have our appliance de... See more

Company replied

Rated 5 out of 5 stars

The fridge we ordered was delayed/unavailable due to "Suez Canal transport issues". Whiteaway's CS recommendation was a better model they had in stock - discounted to more or less the same price. Gre... See more

Company replied

Rated 5 out of 5 stars

Bought a fridge on sale online with a slightly delayed delivery date. On the delivery date, we were notified, that the fridge had been damaged and therefore could not be delivered. I was called by Whi... See more

Company replied

Rated 5 out of 5 stars

I ordered a washing machine and dishwasher, both with installation and delivery to Copenhagen area. I am so happy with the service, super quick in replying over the phone, so helpful. Two guys came an... See more

Company replied

Company details

  1. Appliance Store
  2. Barber Supply Store
  3. Internet Shop
  4. Kitchen Supply Store
  5. Refrigerator Store

Written by the company

Hos whiteaway finder du et stort udvalg af kvalitetshvidevarer, støvsugere og andre husholdningsapparater – og det hele til særdeles konkurrencedygtige priser. Vi giver dig muligheden for at gøre det rigtige køb i dit eget tempo, og skulle du undervejs få brug for hjælp, sidder vores kompetente hvidevareeksperter klar på både telefon, e-mail og chat.

Velkommen hos whiteaway

Written by the company

365 dages retur
Når du handler hos whiteaway, har du 365 dages returret, hvor du kan meddele os, at du fortryder købet og derpå returnere varen til os. Du behøver altså ikke at give besked inden for en bestemt tidsramme. Dette gælder for nye og ubrugte varer i originalemballage. Læs mere i vores vilkår
Prismatch
Vi matcher prisen på alle danske webshops, inklusiv vores egen, hvis betingelserne i vores vilkår er opfyldt.
Whiteaway Support
whiteaway er Danmarks førende online forhandler af hvidevarer til fantastiske priser. Vi lægger vægt på brugervenlighed og et højt serviceniveau, og det er vigtigt for os, at dit køb bliver en god oplevelse. Derfor er du altid velkommen til at kontakte vores dygtige hvidevareentusiaster. Vi sidder klar til at besvare alle dine spørgsmål enten via telefon, e-mail eller chat.

Du kan kontakte os mandag-fredag mellem 08:00 - 21:00 og lørdag-søndag mellem 09:00 - 19:00. Undtagen helligdage.

Læs mere om whiteaways vilkår her.

https://www.whiteaway.com/ydelser/ https://www.whiteaway.com/prisgaranti/ https://www.whiteaway.com/returret/ https://www.whiteaway.com/terms#/

Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

11 out of 10

11 out of 10! Great prices, very fast shipping, excellent products. Delighted! Recommend! Thank you :)

June 24, 2020
Unprompted review
Rated 1 out of 5 stars

Horrible horrible first experience of…

Horrible horrible first experience of shopping from this website.
They simply delayed my order for more than two weeks, just a couple of days before delivery date. Not once, not twice! 3 subsequent times! It seems they don't have any plan to deliver and I regret not cancelling my order the very first time they did this.
I'll never ever buy anything from them ever again!

May 3, 2020
Unprompted review
Rated 1 out of 5 stars

BAD SERVICE

BAD SERVICE! Stayed home from work to recieve my new dishwasher. White away left me a message the day before saying they needed to speak to me, did not tell me what it was about.
I called them back but was not able to get through to them. I left them 2 messages. Today I called them 3 times, always busy, they never called me back. I left them 3 new messages, asking them to call me. Finaly I call the White away-office, they tell me they cannot deliver today, it'll be tomorrow.
I have now waited from 7 am until now - 1 pm, and had I not called the 'head-office' I would have waited all day for nothing. And I will have to stay home from work again tomorrow. I will not use WhiteAway in the future.

March 10, 2020
Unprompted review
whiteaway logo

Reply from whiteaway

Hi Lotte

We are sorry to hear about your experience.

It looks like, there has been a delay in the delivery, caused by our system.
I can see, the dishwaser is delivered today, and I hope you will be very happy with the maschine.

Regards
Marie, WhiteAway

Rated 2 out of 5 stars

Horrible delivery times

Even if you order a small delivery, expect you will have to wait 12+ days. Also, you cannot plan the actual delivery day until about a day after you've made the purchase with WhiteAway.

Unless much cheaper, buy from other supplier who allows you to schedule time of delivery within reasonable timeframe

February 5, 2020
Unprompted review
whiteaway logo

Reply from whiteaway

Hi Mads,

Thank you for the review here on Trustpilot.

I see that you have ordered the laundry drying machine with two persons to carry it in.

This normally takes 3-7 working days, but i'm sorry to hear that there was no times available before after 12 days.

We are working on this issue, and cannot do anything else than bemoan the situation.

Best regards,
Mathias, WhiteAway

Rated 1 out of 5 stars

I order a oven and next day bring it

I order a oven and next day bring it, Is raining and the driver live it out in the rain and he refused to live it in the entrance of building.4m from his truck.
i ask his trolley to do it my self and he refused and say maybe it broken.. I refuse this service and give it back.. and what he do? He drag to the truck.. now no problem to broke....!!
Reply to the Company reply>
1) At least looks rude to write you in English and reply me in Danish.
2) When is rain or snow you live the electrical application out on the rain??
3) At the end of story we see who loose money and customer. You!

November 28, 2019
Unprompted review
whiteaway logo

Reply from whiteaway

Hej Sakis Dk,

Du har bestilt en standardlevering. Denne sker til din kantsten, så vi bærer altså ikke din vare ind. Hvis du gerne vil have varen båret ind eller monteret, kan du vælge at købe denne ydelse i stedet for en standardlevering.

Med venlig hilsen

Morten, Whiteaway.com

Rated 1 out of 5 stars

Better hope you don't need their customer service

Ordered two products. Both delivered on time, one damaged. Opened an RMA case, but Whiteaway doesn't care. Two weeks gone by, but no response from Whiteaway, and when I call to follow up, the response is oh we sent our vendor an email, but they haven't responded. So that is my problem how? To top it all off, the customer service agent, when I told him that last time I followed up, his colleague has told me that she would ensure somebody got back to me the same day, replied: "I can't be responsible for what my colleague told you." Really? I'm wondering how long Whiteaway would be prepared to wait if I wasn't following up on my own? Why do they make their delivery of a damaged product my problem?

October 8, 2019
Unprompted review
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Reply from whiteaway

Hej Kim Galant,

Tak for din anmeldelse.

Som du fik at vide i telefonen, så tager vi som sælger selvfølgelig ansvaret for. at du har modtaget et skadet produkt. Vi har også informeret dig om, så vil du blive kontaktet af producenten for udskiftning af defekt del. Derudover har du i dag også fået et telefonopkald fra ledelsen med info omkring dette.

Beklager hvis du har haft en dårlig oplevelse med vores virksomhed.

Med venlig hilsen

Morten, Whiteaway.com

Rated 1 out of 5 stars

Very disappointed - long delivery time and cheated for cash back

Cheated for cash back despite the evidence! Regret that we bought from WhiteAway. DO NOT BUY via WhiteAway! Do not use WhiteAway. During the order process a deceptive cheat commercial popped up, breaking all marketing ethics. If we reviewed the product on Siemens website after we startede to use the product, there would be cash back and we would get up to DKK 750 (EURO 100) back. Unfortunately we trusted WhiteAway. Neither WhiteAway nor Siemens will refund Cash Back, despite the fact that we have nicely written two Siemens product reviews - and despite photo evidence of the pop-up window in connection with our purchase and written confirmation from two WhiteAway employees! Neither WhiteAway nor Siemens will take responsibility for their mistakes. In addition, WhiteAway promised fast delivery within a few days. WhiteAway ended up pushing the delivery time a five times, each time with another 2-3 days of delivery time, which is why we had to wait 2 weeks for our delivery! Unacceptable for a family of four. Professional customer management does not exist at WhiteAway.

September 14, 2019
Unprompted review
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Reply from whiteaway

Hej Jeannie

Tak for din anmeldelse.

Jeg beklager du må have misforstået denne kampagne. Vi tilbyder 750 kr. når du køber og anmelder din nye hvidevare fra Siemens. Da du har købt en støvsuger, går det ikke under en hvidevare, dette er produkter som f.eks. vaskemaskine, opvaskemaskine, tørretumbler mm.

Vi oplyser en forventet leverings dato, på produkter som ikke er på lager. Den forventet leverings dato kan flytte sig, da vi ikke kan sige med 100% sikkerhed, hvornår produktet er på lager igen.

De bedste hilsner
Nicoline, Whiteaway

Rated 1 out of 5 stars

Horrible delivery options with their…

Horrible delivery options with their usage of EHB montøren who only has times once a week. Something Whiteaway does not mention before after you have made a purchase. After this, you have to pay fees for any changes, even though they fail to properly mention delivery times. We had to wait over 2 weeks to get our product delivered. Additionally, the company randomly called us trying to sell us a competitors product after we had made a purchase.

August 27, 2019
whiteaway logo

Reply from whiteaway

Hi Mathias.

Thanks for your review.

We are sorry to hear, that you are not satisfied with our services.
When you buy installation with your product, you can expect a delivery time between 3-7 weekdays. This is informed on the website before you complete your order.
Regards
Marie, WhiteAway

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